An overview on PDSA, 5S, Kaizen etc are discussed in this presentation. Some insights of Supplier Partnering also dealt with sample illustrations. Activities recommended in the slides helps to create additional learning experience.

1. Basic Concepts & Principles of
TOTAL QUALITY MANAGEMENT(TQM)
Continuous Process Improvement
Tehniques
A Presentation by:
Mr. R.L. SANKARLAL, M.E., MISTE., MSAE., (Ph.D).,
Asst. Professor (Gr-II) /Mech.,
R.M.K. Engineering College

2. Key Take Away… (Previous Session)
• Quality Council
• Employee Involvement
• Motivation Theories – Maslow’s Hierarchy of Needs, Herzberg’s Two
Factor Theory
• Empowerment
• Teams & Team Work – 5 types of Teams
• Recognition & Reward

3. TQM Principles – Major Segments
• Leadership
– Leadership Styles
– Quality Statements
– Strategic Quality Planning
– Quality Councils
• Employee Involvement
– Motivation
– Empowerment
• Team Management
– Teams & Team Work
– Recognition & Reward
– Performance Appraisal
• Continuous Process Improvement
– PDSA Cycle, 5S, Kaizen
• Supplier Relations
– Partnering, Supplier Selection, Supplier rating

4. Recognition & Reward

5. Rewards are usually something which you can touch, feel, and
experience. Rewards can also be of a specific amount.
Recognition, on the other hand, is invisible in nature and it is
priceless in terms of value. An individual can be recognized
without giving a reward.
Recognition & Reward

6. Employee of the Year. The employee of the year award goes to the most
outstanding staff. …
Management and Leadership. ...
Customer Service Award. ...
Years of Service. ...
Sales Award. ...
Health and Safety Award. ...
Retirement Award. ...
IT Department and Innovation Awards.
Examples of RECOGNITION

7. Tangible Rewards include
Monetary Awards,
Wage or Salary Increases,
Bonuses,
Plaques,
Certificates,
Gifts.
Examples of REWARD

8. Performance Appraisal – A scale to Measure

9. Need for the Performance Appraisal

10. Sample Performance Appraisal Form

11. Activity
Try to develop a Self-Assessment Form to evaluate your
credentials during a specific period of time.

12. PDSA Cycle
Plan – Do – Study – Act Cycle
PDSA - An Iterative Four-Step Management Method - used in business for
the control and continuous improvement of processes and products.
It is also known as the Deming Circle/Cycle/Wheel, the Shewhart
Cycle, the Control Circle/Cycle, or Plan–Do–Study–Act.
The PDSA cycle is shorthand for testing a change by
(1) Developing a plan to test the change (Plan),
(2) Carrying out the test (Do),
(3) Observing and learning from the consequences (Study),
(4) Determining what modifications should be made to the test (Act).

14. KAIZEN
- A Japanese Technique
Kaizen is a concept referring to business activities that continuously improve all
functions and involve all employees from the CEO to the assembly line workers.
Kaizen is the Sino-Japanese word for "improvement“
Kaizen is a Japanese term meaning "change for the better" or "continuous
improvement." It is a Japanese business philosophy regarding the processes
that continuously improve operations and involve all employees.
Kaizen sees improvement in productivity as a gradual and methodical process.

15. What is Kaizen?
Kaizen (改善) is a Japanese word that means “change for the
better”.
When used in business application, kaizen can refer to any
activity that allows for continuous improvement across all levels
of employees.
Kaizen focuses on the elimination of wasteful processes and
business functions while delivering Small Incremental
Improvements.
The cycle of kaizen activities is defined as “Plan → Do → Check
→ Act.” By deploying these strategies, companies can see an
overall improvement in productivity.

16. 5S Principle (Japanese Technique)
5S stands for the 5 steps of this methodology:
Sort, Set in Order, Shine, Standardize, Sustain.
These steps involve going through everything in a space,
Deciding what's necessary and what isn't,
Putting things in order,
Cleaning,
Setting up procedures for performing these tasks on a
Regular basis.

18. Discussion
(5S at Home…)
Have you ever tried to make a coffee
at home on your own?

19. Supplier Partnership
Partnering
Supplier Rating
Supplier Selection

20. Supplier Partnering

21. Supplier Rating & Supplier Selection

24. Supplier Selection Criteria

25. Activity
(Framing Selection Criteria )
Imagine that you are Panelist in a
job interview…

26. Revision & Recap

27. Questions, Queries
& Discussions