This document discusses workforce management and high performance work systems. It covers classification of workforce management theories including hierarchy of needs and expectancy theory. It also discusses empowering employees, types of teams including management and project teams, and skills for developing and engaging teams such as conflict resolution, decision making, and communication. The final section compares the workforce focus of Baldrige criteria, ISO 9000, and Six Sigma approach.

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High
Performance
Workforce
Management
Chapter 6

2. Contents
Workforce management
Classification of Workforce management
“Empowerment”
Types of TEAM
Add Your Text in here
High
Performance

3. Workforce management
• The objective of
an effective
workforce
management
system to build a
high performance
work place for
QUALITY
excellence
• Workforce
engagement
refers as in
which people
are motivated
to do their
utmost for the
benefits of their
customers and
for the success
of the
organization
• Motivation is an
art of creating
conditions that
allow every one
done their work at
peak level of
efficiency
So called human resource management

4. Classification of Workforce
management
Content Theories
HERARCHY OF NEEDS BY ABRAHAM MASLOW
THEORY X-Y BY DOUGLAS MCGREGOR
Process Theories
PREFERENCE AND EXPECTATION BY VISTOR H. VROOM
CONTIGENCY BY PORTER AND LAWLER
PATH GOAL THEPRY OF LEADERSHIP BY ROBERT J. HOUSE
Environmentally Based Theories
EQUITY STANCY ADAM
SOCIAL LEARNING /SELF EFFICANCY BY BANDURA ect. all

5. Workforce management
Giving people authority
to make decisions based
on what they feel is right,
as a leader you should
sincerely belief and trust
in your own people
Provide education,
resource, and
encouragement remove
restrictive policies', foster
the atmosphere of trust,
share information freely,
train hand on tasks

6. Managing High Performance
Work System
“Empowerment”
Sense of
motivation
Compensati
on and
recognition
Recognition
and reward
PPeerrffoorrmmaannccee
eexxcceelllleennccee
Performance
appraisal

7. EMPLOYEE EMPOWERMENT FRAMEWORK
Description EMPOWERMENT
of the
contents
ENGAGEMENT
people
Total
reward
s
Company
practices
Work
system
Job
opport
unities
Description
of the
contents
Quality
of life

8. TEAMWORK
A TEAM
A team is a small number of people with complementary skills
who are committed to a common purpose, set of performance
goals, and they are mutually accountable
EMPOWERMENT VS SELF DETERMINATION
Empowerment based on technical skills to do specific jobs self
determination is personnel power to self determine
SIX SIGMA PROJECT TEAM
The inter discipline nature of such project, range from technical
analysis, creative solution development, and implementation,
Refer the six sigma and the role of Black Belt.

9. Types of TEAMs
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NNaatuturaral lW Woorkrk t eteaammss Teams
SSeelfl fM Maannaaggee T Teeaammss
VViritrutuaal lT Teeaammss
QQuuaaliltiyty C Ciricrcleless
PProrojejecct tT Teeaammss

10. Developing
Teams
Problem Selections,
Problem Diagnosis,
Work Allocation
Communication,
coordination and
organization support
Team Charters
Team Process

11. Engaging the Workforce in Process
1.Conflict Management and
resolution
2.Team management
3. Leaderships skills
4. Decision making
5.Communication
6.Negotiation
7.Cross cultural training
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SSkkiillllss ffoorr TTEEAAMM lleeaaddeerrss

12. Engaging the Workforce in Process
1. Use agendas
2.Have facilitators
3. Take minutes
4. Draft the next agenda
5. Evaluate the meeting
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13. Workforce Focus in Baldrige,
ISO 9000 and Six Sigma
Baldrige
ISO 9000
Six Sigma
• training and education, skills
and experience determine the
level of competence
1. workforce focus how the
organization engages,
manages, and develop
workforce 2. workforce
environment
• owes the success is the
integration of team member,
selecting the right people,
training and skill, rewards and
recognition approach

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