Organization For Quality

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  • Organization For Quality

    1. 1. Organization for Quality By. Henmaidi, PhD. Industrial Engineering, Andalas University, Indonesia Based on Quality Planning and Analysis by Juran
    2. 2. Evolution of Organization for Quality <ul><li>1980s: </li></ul><ul><li>4 major trends: </li></ul><ul><ul><li>QM tasks were assigned to functional line, rather that quality departmen </li></ul></ul><ul><ul><li>Scope of QM was broaden </li></ul></ul><ul><ul><li>Major expansion in the use of quality teams </li></ul></ul><ul><ul><li>Authority to make decission was delegated to lower levels </li></ul></ul>
    3. 3. Coordination of Quality activities <ul><li>Coordination of control </li></ul><ul><li>Coordination of creating change </li></ul><ul><li>Parallel organization: for non routine, unusual programs of chane: exist in addition to and simultaneously with the regular organization </li></ul><ul><li>Example: Quality Councils, quality improvement project teams, quality circles, bussiness process teams. </li></ul>
    4. 4. Tomoorow: A company without wall <ul><li>Organization by functional department: </li></ul><ul><ul><li>Clear responsibilities </li></ul></ul><ul><ul><li>Efficient within a function </li></ul></ul><ul><ul><li>But create wall between departments. </li></ul></ul><ul><ul><li>What’s about the future? </li></ul></ul><ul><ul><li>Discuss! </li></ul></ul>
    5. 5. What are the role of: <ul><ul><li>Role of Upper management? </li></ul></ul><ul><ul><li>Middle management? </li></ul></ul><ul><ul><li>Work force </li></ul></ul><ul><ul><li>Teams </li></ul></ul>
    6. 6. Quality Circles <ul><li>Discuss: How does Quality circles work! </li></ul><ul><li>How to implement it in a service organization? Example: A university </li></ul>
    7. 7. Continuous Improvement <ul><li>Represents continual improvement of process & customer satisfaction </li></ul><ul><li>Involves all operations & work units </li></ul><ul><li>Other names </li></ul><ul><ul><li>Kaizen (Japanese) </li></ul></ul><ul><ul><li>Zero-defects </li></ul></ul><ul><ul><li>Six sigma </li></ul></ul>© 1984-1994 T/Maker Co.
    8. 8. Shewhart’s PDCA Model 4. Act 1. Plan 3. Check 2. Do Identify the improvement and make a plan Test the plan Is the plan working Implement the plan
    9. 9. Employee Empowerment <ul><li>Getting employees involved in product & process improvements </li></ul><ul><ul><li>85% of quality problems are due to process & material </li></ul></ul><ul><li>Techniques </li></ul><ul><ul><li>Support workers </li></ul></ul><ul><ul><li>Let workers make decisions </li></ul></ul><ul><ul><li>Build teams & quality circles </li></ul></ul>© 1995 Corel Corp.
    10. 10. Quality Circles <ul><li>Group of 6-12 employees from same work area </li></ul><ul><li>Meet regularly to solve work-related problems </li></ul><ul><ul><li>4 hours/month </li></ul></ul><ul><li>Facilitator trains & helps </li></ul><ul><li>with meetings </li></ul>© 1995 Corel Corp.

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