The document discusses quality management systems and ISO standards. It introduces ISO 9000 and ISO 14000, which are generic management standards for quality and environmental requirements. ISO 9000 focuses on quality requirements in business dealings, while ISO 14000 focuses on minimizing environmental impacts. The document outlines the key elements of a quality management system, including management responsibility, quality system procedures, document control, purchasing, inspection, auditing, and training. It also compares the requirements of ISO 9001, 9002, and 9003.

1. QUALITY MANAGEMENT SYSTEM
Presented by:
Prayagadhwaj
Aman kumar

2. INTRODUCTION- QUALITY MANAGEMENT SYSTEM
ISO defined the term “quality system” as follows:
The quality systems are the organisational structures, responsibilities,
procedures, processes and resources for implementing quality
management.
In short, a quality system involves:
1. HOW- methods and process description;
2. WHO- responsibilities and authorities;
3. WHEN- records and evidences;
4. Where- identification and traceability

3. WHAT IS ISO
The International Organisation for Standardisation was established in
1946 in Geneva, Switzerland.
ISO is an association of National Standard Bodies of more than 150
countries.
ISO is a specialized agency for standardisation. The primary objective
is unification and co-ordination of international standard.
ISO employees a system of technical committees, sub-committees
and working groups to develop international standards.
ISO works in accordance with an agreed set of rules of procedures.

4. Contd………
Bureau of Indian Standards is the national standard body of India
represented on ISO.
Other international organisations that develop standards to
participate in its work by accepting them as liaison member.

5. ALL ABOUT ISO 9000 AND ISO 14000
ISO 9000 and ISO 14000 are known as generic management
standards.
ISO 9000 is a reference for quality requirements in business to
business dealing.
ISO 14000 is reference for the environmental management
requirements.

6. Objectives of ISO 9000
The customer’s quality requirement,
Applicable regulatory requirement
Enhance customer satisfaction,
Achieve continual improvement of its performance pursuit of these
objectives.

7. Objectives of ISO 14000
Minimise harmful effects on the environment caused by its activities.
Achieve continual improvement of its environmental performance.
It also regulates about the environmental condition of the place
where the industry has to be set up.
BOTH ISO CONCERN WITH PROCESS NOT PRODUCT.

8. Necessity For Implementing a Quality System
Improved employee involvement,
Improved housekeeping,
Improved decision making based on facts and data,
Improved customer satisfaction,
Improved safe working,
Reduce customers complaints,
Reduce inspection efforts,
Reduce quality cast.

9. Who is responsible for developing the ISO
standards:
ISO technical committees and its sub-committees are responsible for
development of the standards. The work is conducted on the basis of
consensus among quality and industry experts nominated by the
national standard bodies, representing a wide range of interested
parties

10. Classification of ISO 9000 quality system
standards:
ISO: 8402
(IS: 13999)
Vocabulary
ISO: 9000
(IS: 14000)
Selection and use of quality
system and standards
ISO: 9004
(IS 14004)
Quality management system
standards
Non- contractual situation

11. ISO: 9001
IS: 14001
QA model for Design
development production
installation and servicing
ISO: 9002
IS: 14002
QA model for production
and installation
ISO:9003
IS: 14003
QA model for final
inspection and testing
ISO: 10011-1
To
ISO: 10011-3
(IS: 14011-1
To 14011-3)
Guidelines for auditing
quality system

12. Comparison between ISO 9001/2/3
ISO 9001 ISO 9002 ISO 9003
Design - -
Manufacture Manufacture -
Test Test Test

13. Selection of ISO standards:
An organisation can use the decision tree for selection of ISO
standards.
YES
NO
YES
NO
YES
Is the organisation engaged in
design development in addition to
production & servicing
Go for ISO 9001
Is the organisation involved in
production and servicing
Is the organisation involved in final
testing
Go for ISO 9002
Go for ISO 9003

14. ELEMENTS OR CLAUSES OF ISO 9000
(QUALITY SYSTEM REQUIREMENTS)
Management responsibility
Quality system
Contract review
Design control
Document control
Purchasing
Purchaser supplied product
Product identification and traceability
Process control

15.  Inspection and testing
 Inspection measuring& test equipment
 Inspection and test status
 Control of non conforming product
 Corrective and preventive action
 Handling storage packaging preservation and delivery
 Control of quality records
 Internal quality audit
 Training
 Servicing
 Statistical technique