The document summarizes the Indian Railway Catering and Tourism Corporation (IRCTC), which handles online ticketing, catering, and tourism for Indian Railways. IRCTC allows users to book tickets online by registering on their website. It provides services like catering on certain trains, a loyalty program for frequent travelers, and has expanded into offering flight and hotel bookings as well as online shopping and restaurant dining. IRCTC aims to improve its online reservation system to handle higher traffic and ticket booking volumes. It utilizes customer relationship management practices to provide updates to users and has won several awards for its e-governance services.

1. E-BUSINESS
PREPARED BY,
PRADEEP KUMAR
MISHRA
PGDM 12-14, C
I.T.S GHAZIABAD

2. IRCTC
• Indian Railway Catering and Tourism
Corporation, abbreviated to IRCTC, is a
subsidiary of the Indian Railways that handles
the catering, tourism and online ticketing
operations of the railways.
• Type
:Subsidiary of the Indian
Railways
• Industry
:Railways
• Headquarters :New Delhi, NCT, India
• Area served :India
• Service
:Catering, Tourism and Online
Ticketing

3. REGISTRATION PROCESS
1. OPEN WEBSITE
2. CLICK ON SIGNUP
3. THEN FILLED REQUIRED INFORMATIONa)
b)
c)
d)
e)
f)
g)
USER NAME
EMAIL
PH.NO.
ADDRESS
NATIONALITY
D.O.B
OCCUPATION
4. AFTER THAT YOU GET MESSAGE IN YOUR
NUMBER AS WELL AS IN YOU EMAIL I.D
5. NOW YOU CAN MAKE YOUR E-TICKET BY CLICK
ON SIGNIN

4. WEBSITE LAYOUT
You can get this page after Login you’re A/C

5. SERVICES OF IRCTC
CATERING…
• IRCTC is in charge of catering services on few
trains such as all Duranto Exp., Farakka
Exp., Shatabdi Exp.,
• Maitree
Express
(train
between
India
and Bangladesh),
• Kandhari Exp. Rajdhani Exp. rest all of train
operated by zonal railways across India.
• IRCTC also started non railway catering project
under which cafeteria were operated in many
Indian ministries and institutes.

6. CHANGES IN IRCTC
• IRCTC
has
also
launched
a
loyalty
program called Shubh Yatra for frequent
travellers.
• IRCTC launched a scheme called Rolling
Deposit Scheme (RDS). RDS is a hassle-free eticket booking scheme allowing passengers to
reserve seats against advance money kept with
the corporation
• IRCTC has also added flights and hotels
booking facilities to their line of online
reservation services

7. • Stared online shopping in website.

8. •Open Resturant “COMESUM”
– You can even find comesum in metro station.

9. IRCTC RESERVATION
• As of May 2013, the ticketing site of the IRCTC is able
to handle about 1.2 lakh concurrent connections on
web servers and can book about 2000 tickets per
minute.
• Indian Railways plans to spend about 100 crore to
strengthen the website to enable it for booking 7200
tickets per minute.
• IRCTC booking has been increased from 3.67 lakh in
2012 to 4.15 lakh in May 2013.
• Approximately, 31 crore reserve tickets are booked in
a year out of which 55% of tickets are sold through
windows, 37% of tickets are booked online and 8%

10. TATKAL TICKET
• Under the Tatkal scheme,
– Start at 10:00 A.M daily.
– Previous it was opened at 8:00 A.M
– You have to make your ticket one day before your
train start from origin station.
– Extra charges for Tatkal {S.L – (70-150), A.C- (200300)}
• huge load on the website at 10 am, when
booking of Tatkal tickets opens. IRCTC is
currently using 58 iridium servers and 10 more
servers to be added to cater the heavy traffic in
peak hours.

11. CRM OF IRCTC
• Providing alerts & updates.
• Refunding money very fast if your transaction get
failed.
• Give SMS of your ticket.
• Give ticket in your mail.
• Maintaining the privacy in every transaction
(
20 Min.)
• Started Comesum restuarnt, shopping for
costomers.
• Providing facility to save your data.
• Providing all banking transaction Debit card/ Net
banking/ Credit Card etc..

12. AWARD & ACHIVEMENT
• Some of the other awards won by IRCTC are:
• Awarded the National Tourism Award of Excellence by Ministry of
Tourism, Govt. of India.
• Awarded the National Award for E-Governance, 2007-08 jointly by
Department of IT, Govt. of India and Govt. of Haryana.
• Awarded the Genius of the Web Award 2007 for being the "Best EGovernance PSU Site" by CNBC.
• Won National award for E-Governance for being "Best Citizen
Centric Application" for the year 2007-08.
• IRCTC Tourism Unit declared winner for the category Most
Innovative Product in Travel and Tourism Fair of India (TTF & OTM
2007) held in Mumbai from 10 to 12 February 2007.
• Won CSI-Nihilent E-Governance award for "Best E-Governance
Project" in 2007.
• Won the ICICI Bank Retail Excellence Award in 2005.
• Won Path Breaker Award from Dataquest in 2003 and 2004.
• Awarded the Mini Ratna Category-1 by Ministry of Railways, Govt.

13. FACT & FIGURES

14. BENEFIT FOR RALIWAYS
1. Easy access has increased revenue
2. Less crowd at Counters – easy to manage
3. COST SAVING: For Railways it is saving on their
infrastructure i.e. Buildings, Air-Conditioning, Electricity,
Furniture, Staff etc. The spirit behind the project was to
avoid the customer going to Passenger Reservation
System (PRS) and instead bring PRS to customer.
4. Efficient managing of voluminous information and data
effectively
5. Minimizes
possibilities
of
manipulations
and
malpractice.
6. Enables centralized control for monitoring and auditing
7. Ensures accounting of the tickets sold across all railway

15. TICKET LAYOUT
WINDOW TICKET
E-TICKET

16. THANK YOU