Indian Railways is the public sector organization that operates the country's national railway system. It has adopted several customer-centric IT applications like the Passenger Reservation System (PRS), Unreserved Ticketing System (UTS), National Train Enquiry System (NTES), and Freight Operating Information System (FOIS) to integrate reservation counters, reduce costs and inefficiencies, improve customer service, and provide access to timely train information. These systems leverage a centralized database and allow online booking, status checking, and ticketing from any location. As a result, Indian Railways has seen benefits like a single window of services, 24/7 accessibility, improved train profiling, database recovery, and auditing capabilities.

1. ROHIDAS PATIL INSTITUTE OF MANAGEMENT STUDIES
“ MIS IN INDIAN RAILWAYS ”
SUBMITTED BY
PRATHAMESH TIWARI [2017077]
UNDER THE GUIDENCE OF
PROF. DATTATRAYA SIR

2. INTRODUCTION
o Native Name : Indian Railway.
o Type : Public Sector.
o Founded : 8th May 1845.
o Date Of Operation : 16th April 1853.
o Headquarter : New Delhi , India.
o Key People : Piyush Goyal,
Ashwin lohani.
o Revenue : INR 1.874 trillion (2017-
18).
o Net Income : INR 64.25 billion.
o Owner : Government Of India.
o Length : 66,687 Kilometers
92,081 Kilometers
(Route),
(Running track),
119,630 Kilometer
(Total track).
o Employees : 1.331 million (march- 16).
o Electrification : 28,327 Kilometer.
o Services : …………….
o Divisions : 17 Zones,6853 Stations.

3. Indian Railway Catering and Tourism
Corporation
 IRCTC – www.irctc.co.in
 – To remove burden on employees at booking counters.
 – Online ticket reservation system
 – Payments can be made both on Debit/Credit Card
 – Uses the Centralized database of Railway

4. OBSTACLES
o Increasing number of passengers / customers.
o Rising input cost up to 200%.
o Unavailability of easy, correct & timely access to information.
o Inefficient management of resources.
o Revenue leakage.
o Poor Customer Service/Satisfaction.

5. OBJECTIVE
o Reduce cost.
o Reduce burden on staff.
o Improve efficiency.
o Provide better Customer Service.

6. SOLUTION
 Adoption of Customer-centric IT applications
- PRS
- UTS
- NTES
- FOIS
 Integration of all reservation counters
– CONCERT ( Country wide Network of Reservation and Ticketing
counters)

7. Passenger Reservation System (PRS)
 Web site - www.indianrail.gov.in
– Web enabled
– Journey Planning/Fare/Availability
– Reservation between any pair of station
– Automatic upgradation
– Uses centralized database
– 97% reservation made through PRS presently

8. Unreserved Ticketing System (UTS)
– Introduced to address the issue of unreserved tickets
– System uses centralized database to manage ticketing so that
– unreserved ticket can be bought from any terminal.
– Brought simplicity and flexibility into the process of procuring tickets.
– even for unreserved class.

9. National Train Enquiers System (NTES)
 Web site– www.trainenquiry.com
 – Running position and arrival of train
 – Information passed on to customers via IVRS and Web
Freight Operating Information System
(FOIS)
 – Instant information of current status of goods in transit
 – Helps in managing inventory
 – Helps in assest utilization

10. Benefits to Indian Railway by using MIS
o Single window.
o 24*7.
o Train profile.
o Database recovery.
o Audit.
THANK YOU