Kedar Kondlekar, Abhishek Chandra, Sudipto Sanyal, and Saif Khan gave a presentation about DTDC, a logistics company founded in 1990. DTDC has grown to a $425 million brand with 5,800 channel partners and 5,500 employees. It aims to provide best-in-class customer service and achieve quality standards through training and internal audits. DTDC uses cutting-edge technology like SAP, real-time tracking, and mobile updates to power its operations across India and 240+ countries through franchises and partnerships.

1. Presentation By :-
Kedar Kondlekar
Abhishek Chandra
Sudipto Sanyal
Saif Khan

2. INTRODUCTION
 1990: Inception of DTDC by Mr. Subhasish
Chakraborty, Founder and CMD; Incorporate as Private
Limited Company.
 1994: Converted as Public Limited Company.
 DTDC is now 23 years old and has come a long way from a
modest beginning in Bengaluru, back in 1990.
 Today, DTDC is a power brand worth Rs. 425 crores with
5800+ channel partners.
 5500 direct employees and overseas operations in major
countries across the world.
 DTDC, an ISO 9001:2008 Certified Company by Det Norske
Veritas (DNV) India and Accredited by UKAS (UK).

3. OBJECTIVES/GOALS OF QUALITY DEPARTMENTS
 Providing Training to all the Employees and
Departments/Franchisees on QMS, ISO and Processes.
 Implementing Best Practices pan India to achieve Customer
Satisfaction.
 Conducting Internal Audit and taking corrective/ preventive
actions.
 Defining performance measurement parameters, analysis for
continuously improving and achieving targets/goals.
 Conducting Operation, Branch and SF/Franchisees Audit for
continuous improvement.

4. TECHNOLOGY
Keeping up with world-wide technological developments in
the Logistics industry, DTDC has been investing extensively
in ramping up its infrastructure, since it is the backbone for
holding together the operational service excellence. DTDC
ensures that it identifies and deploys state-of-the-art
technology, which offers the following:
 World Class ERP (SAP)
 Real-time Connectivity
 End-to-end Consignment Tracking and Tracing
functionalities
Data Accuracy
 Web-based and Mobile (text message) status query
solutions
Tech-based Mass Mailing solutions

5. TECH-RELATED RESEARCH & INNOVATIONS
AT DTDC
 Image-scan of Proof Of Delivery (POD) on the web
Mobile-based instant delivery update.
 Secured integration with ERP of alliance partners and
customers.
 Franchisee ERP & Tech enablement.
 Portal for Franchisees - a complete suite of applications
and utilities.
 Fleet Management and GPRS software solutions.
 Logistics and Warehouse Management applications.
 Human Resource Management Systems (HRMS) and SFA
applications.
 Help Desk and call management applications.

6. Adopting Six Sigma Processes to achieve lean perfection in
services .
 Greater use of technology for faster flow of delivery
information .
 Building inter-departmental co-ordination and efficiency to
enhance back-end services.
Superior customer service to handle queries with faster
turnaround of responses .
 Benchmarking of service levels at every step to attain nearperfect customer satisfaction .

7. PARTNERS
Statutory Auditors
HR Consultant
Internal Auditors
IT Development Partner

8. Network Partner
ERP Partner
Database Partner
IT Infrastructure Partner

9. STRUCTURE
Aligned with its founding principles, DTDC's franchisee
model has been structured to address the requirements of a
robust pan-India presence and highest service levels for
clients. Internationally, DTDC ensures presence via
subsidiaries, joint ventures, representative offices and
franchisees as well.
As the key elements of this framework, the following
categories of franchisees currently operate in DTDC:
 Single Unit Franchisee
 Master Franchisee (MF)
 Super Franchisee (SF)
 Corporate Franchisee (CF)

10. PRODUCTS & SERVICES
1. Domestic services:- DTDC lite (DTDC
Express services and cargo
services), DTDC VAS
(COD, FOD, Mentioned Piece)
2. International services- Air, SeaAir, Ocean Freight, Project Cargo
3. Premium Express :- DTDC
plus, Blue, Prime time plus, Premium
express cargo.
4. Priority services :- Air, surface, express
5. Supply chain solution:- Warehousing
solution

11. PROCESS
consignment
customer
packaging
Transportation
/movers
labeling

12. Corporate
customer
Individual
customer
DTDC Office
Central location
office
Regional sorting &
bulk packing
Distribution
Local, Regional, Na
tional

13. International
Cargo
Destination
Reverse logistics
Warehouse
Destination???
Final Destination
N
O
DTDC Office

14.  Headquartered at Bangalore and 4 Zonal Offices at
Delhi, Kolkata, Chennai & Mumbai.
 DTDC has a strong presence across the nation via 5800
franchisees, 200 branch offices and collection points.
 DTDC has expanded rapidly to cover the entire nation to serve
as a provider of end to end logistics solutions.
 The Franchisee based model has helped the company in
reaching every nook & cranny of India serving 10000 pin codes
and enables it to deliver over 11 million consignments a month
 Strategic tie-ups and business arrangements with key global
players to provide services in more than 240 countries around
the world.

15.  In addition to this, DTDC has extended its
service network around the world through its
own subsidiary offices, joint
ventures, representative offices and franchisees
abroad.
 On Board Courier ( Direct person by fight)

16. Thank
you……