IRCTC is the subsidiary of Indian Railways that handles online ticketing and other services. It started slowly in 2002 with just 27 e-tickets sold on the first day but grew rapidly to sell over 4 lakh tickets daily by 2011. IRCTC provides easy and convenient online booking of train tickets, as well as services like catering, shopping, and travel packages. It aims to enhance customer service for Indian Railways through digital transformation.

1. E-Commerce
www.irctc.co.in
Presented By:
Ajit Agarwal
XMBA BG07
ITM

3. Types Of E-Commerce
• Business-to-Business (B2B)
like Heinz selling ketchup to McDonald
• Business-to-Consumer (b2C)
like Dell selling laptops online
• Business-to-Government (B2G)
like Business pay taxes, file reports
• Consumer-to-Consumer (C2C)
like Me selling my Car online

4. Pros and Cons of E-Commerce
Pros
No Waiting time / standing in queues
Easy to compare prices
Lots of choices
Access to stores even in remote areas

5. Cons
Lack of personal touch if buying a Product
Need for Internet Access device and connection
Sharing Personal / Account details can be a threat
Only 1/9th of the stock is available online

6. IRCTC [Indian Railways Catering & Tourism Corporation]
Train / Flight Tickets
Catering
Shopping

7. What is IRCTC
IRCTC is the subsidiary of Indian Railways that
handles the catering, tourism and online ticketing
operations of the railways
Set up in 2002 by Ministry of Railways to enhance
customer service and facilitation in railway catering,
hospitality, travel and tourism

8. How it Works
Register with irctc.co.in
Login and search for Train
Enter Passenger Details
Make Payment
Receive Ticket Online

9. Journey from 2002 - 2011
IRCTC has booked merely 27 eTickets on the first day
By 2011 bookings per day reached 4 lakh
Irctc website comprises of 45% of all visitors to travel websites
In India

10. Factors Contributed to the Success
Economical – launched as a new concept in e-commerce world in
India with service fee as low as Rs. 10 per booking.
Quick and efficient connectivity – Being one of the most clicked
website, irctc claims to be efficient enough to manage traffic hit
around 10 AM (Tatkal booking)
Easy to navigate and user friendly web interface – easy to use.
Can keep track of your past bookings. Easy to make cancellations
and refund requests.
Monopoly Position – the only single website to in front-ending
Indian Railways’ online ticket booking.

11. IRCTC Major Facts
IRCTC started with small capital base 20 crore
On first day of e-Ticketing just 27 tickets were booked
In morning peak time, 35,000 tickets/ hr are booked (by 2011)
IRCTC got its Miniratna tag in 2008
Just the PNR number in your phone and ID Proof required while
boarding train (complete eco friendly concept)

12. Salient Features of Irctc
Book online ticket anytime
Tatkal ticket booking facility
Preference to Senior Citizens
Book your food preference online
Mobile apps also launched for e-ticketing
E-ticket through SMS also launched
Your train’s live status can be tracked online
Travel packages available

13. Summary
Starting from sale of 27 e-tickets on the first day, irctc
today is Asia’s biggest online portal selling more than
4 lakh tickets per day and 3.5 crore registered users.
It aims to provide leading e-ticketing service to the
consumer along with other travel related facilities to
ease the railway journey.

14. Thank You