Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of Indian Railways that handles catering, tourism and online ticketing operations. It aims to enhance customer service and facilitate railway catering, hospitality, travel and tourism using best practices. IRCTC was incorporated in 1999 to upgrade and professionalize catering, tourism and hospitality services on Indian Railways. It provides a variety of services including online railway ticket booking, catering services on trains, tourism packages, and budget hotels. IRCTC uses technology to improve customer service and aims to be the leading provider of internet ticketing, e-commerce and technology solutions for Indian Railways.

1. NAME: Manik
Class: BTM 2ND
ROLL NO:
2975110011

2. TODAY’S TOPIC:

3. Indian Railway Catering and
Tourism Corporation
• Type Subsidiary of the Indian Railways
• Industry Railways
• Headquarters New Delhi, India
• Area served India.
• Services Catering, Tourism and Online
• Ticketing.
• Parent Indian Railways.
• Website www.irctc.co.in

4. "Enhance customer services and facilitation in
railway catering, hospitality, travel and
tourism with best industry practices". To be a
customer friendly company through constant
innovation, technology driven and human
resource development.

5. BACKGROUND
• IRCTC was incorporated on 27th
September,1999.
• An extended arm of the Indian Railways to
upgrade, professionalize and manage the
catering, tourism and hospitality services
• To promote domestic and international tourism
through development of budget hotels, special
tour packages, information & commercial
publicity and global reservation systems.

6. BOARD OF DIRECTORS:
Smt. Rajni Hasija
Chairman & Managing
Director
Director (Tourism and
Marketing)
Sh. Ajit Kumar
Director (Finance)

7. OBJECTIVES:
 To provide high quality catering services.
To be a significant player in the hospitality
business.
 To provide high quality package drinking water
(Railneer).
 To promote tourism across the country.
 To provide single window solution to its
customers.
 To maintain leading position in internet
ticketing, e-commerce and technology.

8.  To adopt strong Corporate Governance
practices and best and transparent industry
Practices.
 To work towards creation of additional
infrastructure on Railway and non-railway
premises.
 To develop and operate Executive Lounges,
Multi-functional complexes, budget hotels etc.
 To imbibe strong customer friendly,
professional and ethical work culture.

9. IRCTC
WEB
:
 Launched in 2002.
 Normal and tatkal
tickets can be
booked at any or
any part of the
world.
 Nominal service
charge is levied.
 Automatic refund
can be made in case
of cancellation.

10. IRCTC SPECIAL APPS:

11. IRCTC AND CATERING
Special Services IN
Rajdhani,Vande
Bharat,Gatiman
exp, Duranto,Kashi
Mahakal etc
Food Stalls,Food
Units By
Irctc.Lounges,First
Class Waiting rooms
by irctc.

12. IRCTC AND TOURISM

13. TOURISM:
 IRCTC offers tourism packages to the
passengers.
 Launching of a Luxury Tourist Train with
pan India itineraries.
 Further development of rail tour package.
 Strategic tie-ups for promoting tourism.
 Comprehensive travel services to foreign
tourists booking tickets on IRCTC website.

14. TOURISM PORTAL:
 IRCTC's tourism portal
www.irctctourism.com.
 It is a One Stop Travel Shop.
 On-line booking of tourist trains, tour
packages, hotels, cab rental, air tickets
as well as Luxury tourist trains.

15. IRCTC SPECIAL PACKAGES:
MATA KE
DARSHAN
JAMMU & KATRA
ADVENTUROUS
MEGHALAYA
CUISINE ,CULINARY
TOURISM
PACKAGES

16. SPECIAL BUDDHIST
CIRCUIT TOURIST TRAIN.

17. THE MAHARAJA EXPRESS:

18. Subsidiaries of Maharaja Express:

19. TOY TRAINS OF INDIA:

20. BUDGET
HOTELS:
At present four budget
hotels are operational
at New Delhi ,
Howrah, Puri &
Ranchi in the existing
buildings.
Quality guestrooms
with modern facilities,
choice of food and
beverage services and
Web enabled
reservation system.

21. OTHER SERVICES:
CRUISE SERVICE BUS TICKETS
AND BOOKING
AIR TICKETING

25. THANK YOU
AND
HAVE
A
BLESSED
FRIDAY!