Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of Indian Railways responsible for catering, tourism and online ticketing operations. It handles catering services on trains and stations, pioneered online railway ticket booking, and organizes domestic and international tour packages including luxury train tours. IRCTC has received several national awards for its e-governance initiatives and citizen services.

1. Indian Railway Catering and Tourism Corporation
From Wikipedia, the free encyclopedia
Indian Railway Catering and Tourism Corporation
Type Subsidiary of the Indian Railways
Industry Railways
Headquarters New Delhi, India
Area served India
Services Catering, Tourism and Online Ticketing
Parent Indian Railways
Website IRCTC website
Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of the Indian Railways that
handles the catering, tourism and online ticketing operations of the railways.

2. Contents
[hide]
1 Services
o 1.1 Catering
o 1.2 Online ticketing
o 1.3 Tourism
2 Awards and achievements
3 References
4 External links
edit]Services
[
[edit]Catering
IRCTC1 is in charge of catering services on trains and railway stations across India. Depending on the distance
covered by the train and average passenger load factor, the railways either equips trains with their own pantry
cars or provides meals at select stations en route.
[edit]Online ticketing
IRCTC is better known for changing the face of railway ticketing in India. It pioneered Internet-based rail ticket
booking through its website, as well as from mobile phones via GPRS or SMS. Ticket cancellations or
modifications can also be done online. In addition to E-tickets, IRCTC also offers I-tickets that are basically like
regular tickets except that they are booked online and delivered by post. The Tickets PNR Status is also made
available here recently.
Commuters on Mumbai's suburban railway can also book season tickets through the IRCTC website.
IRCTC has also recently launched a loyalty program called "Shubh Yatra" for frequent travellers. Through this
program, passengers can avail of discounts on all tickets booked round the year by paying an upfront annual
fee.[1]
[edit]Tourism
IRCTC also organizes budget and deluxe package tours for domestic and foreign tourists. A popular tourism
package for budget tourists covering important tourist destination across India is Bharat Darshan.[2] Luxury
tourism packages are also available, that involve special luxury trains such as:
 Palace on Wheels

3.  Royal Orient Express
 Golden Chariot
 Deccan Odyssey
 Royal Rajasthan on Wheels
 Buddhist Circuit Train
and IRCTC is a partner in the Maharajas’ Express operation.[3]
One may log on to railtourismindia.com.[4] and book Rail Tour Package, Holiday Package, Hotels, Cabs, Tourist
Trains online.
Apart from conventional tourism, IRCTC also offers adventure tourism packages that include water sports,
adventure and wildlife treks, etc. A provision for customising tours as per specific requirements is also an
added attraction.
edit]Awards and achievements
[
Within a short span of its going online, the IRCTC website had become the largest and the fastest growing e-
commerce website in the Asia-Pacific region, with about six lakh registered users in 2003.[5]
Some of the other awards won by IRCTC are:
 Awarded the National Tourism Award of Excellence by Ministry of
Tourism, Govt. of India.
 Awarded the National Award for E-Governance, 2007-08 jointly by
Department of IT, Govt. of India and Govt. of Haryana.
 Awarded the Genius of the Web Award 2007 for being the "Best E-
Governance PSU Site" by CNBC.
 IRCTC Tourism Unit of West Zone declared winner for the category Best
Value Leisure Product in Travel and Tourism Fair of India (TTF & OTM
2008) held inMumbai from 9 to 11 February 2008.
 Won National award for E-Governance for being "Best Citizen Centric
Application" for the year 2007-08.

4.  IRCTC Tourism Unit declared winner for the category Most Innovative
Product in Travel and Tourism Fair of India (TTF & OTM 2007) held in
Mumbai from 10 to 12 February 2007.
 Won CSI-Nihilent E-Governance award for "Best E-Governance Project" in
2007.
 Won the ICICI Bank Retail Excellence Award in 2005.
 Won Path Breaker Award from Dataquest in 2003 and 2004.
 Awarded the Mini Ratna Category-1 by Ministry of Railways, Govt. of India
edit]References
[
1. ^ Shubh Yatra loyalty program
2. ^ Bharat Darshan
3. ^ Gupta, Jayanta (2010-03-19). "Rs 1 lakh a night on Maharajas’
Express". Times of India. Retrieved 2010-04-06.
4. ^ [1]
5. ^ "At your doorstep". The Hindu.
edit]External links
[
 IRCTC website
 Official Indian Rail Tourism website
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Categories: Rail transport in India | Railway companies of India | Catering and food
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6. http://en.wikipedia.org/wiki/Indian_Railway_Catering_and_Tourism_Corporation
http://www.irctc.com/displayServlet
https://www.irctc.co.in/