Jabong.com, launched in January 2012, is a prominent e-commerce platform in India focused on fashion products for men, women, and kids. The company has received multiple awards for customer satisfaction, including ranking among the top three e-commerce players in India and being recognized for its service excellence. It offers various payment methods, customer support services, and a community feedback platform, while catering to international customers through jabongworld.com.

1. Customer Satisfaction and
Service Quality of
Presented by-
824- Akashkumar Shah
812- Darshana Khaperde
821- Apeksha Pundir
819- Akshay Patil

2. Overview
 Jabong.com is a young and vibrant company
that aims to provide good quality branded
products.
 Jabong.com caters to the fashion needs of
men, women and kids across footwear,
apparel, jewellery and accessories.
 Started in January 2012.

3. Products offered
1. Clothing
2. Accessories
3. Shoes
4. Cosmetics
5. Bags
6. Home Furniture

5. Methods of payments
Jabong accepts payments via
Visa
MasterCard
Net banking
Cash On Delivery

6. Services Offered
Track Order Via Sms
To know your order status, SMS OS(space)(last five digits of your
order number) to 9949933333
For example: SMS OS 12345 where 12345 are the last five digits of
your order number.
Order Cancellation Via Sms
To cancel your order, please SMS CAN xxxxx at 9622221333 where
xxxxx is last five digits of your order no. Please use the same
contact number used at the time of placing order to send this SMS
otherwise we shall be unable to process your request.

7. Services Offered
Customer Care
Want to know about order status or queries related to a product
give a call or drop a line. Phone number: 0124-6128000 Email us:
care@jabong.com
Complaint
If you are not happy with the services call the number above and
ask for a Complaint to be raised. Jabong’s complaint handling
champs would attend to your issue straightaway.
If your concern still remains unresolved, please drop an email
to: bhushan@jabong.com

8. Services Offered
Feedback (Community)
Join the Jabong Community at http://support.jabong.com and give
us a shout!
International Enquiries
JabongWorld.com is the fashion and lifestyle e-commerce portal
dedicated to our international customers. From stylish dresses to
gorgeous sarees, JabongWorld.com delivers to more than 200
countries worldwide.

9. Additional Benefits

10. Additional Benefits

11. Delivering Partner

12. Offers for attracting Customers

13. Offers for attracting Customers

14. Offers for attracting Customers
 It started with Jabong apps
for the smartphones and
gave special privileged of
extra 2% discounts on
ordering from the app.
 Later it even introduced
the apps for Apple phones.

16. Services Provided
Jabong.com follows both an inventory model
and a managed marketplace model.
Inventory Model Marketplace Model
Products are sourced from
brands and stored in the
Jabong warehouse.
Jabong provides
marketing, logistics and
delivery.

17. Product Quality Ranking
1
6
4
1
0
1
2
3
4
5
6
7
Highly Satisfied Satisfied Moderately
Satisfied
Not Satisfied Dissatisfied
Ranking

18. Service Ranking
7
4
1
0
1
2
3
4
5
6
7
8
Highly Satisfied Satisfied Moderately
Satisfied
Not Satisfied Dissatisfied
Ranking

19. Products Ordered
7
4
8
0 0
0
1
2
3
4
5
6
7
8
9
Clothing Accessories Shoes Bags Home Furniture

20. Awards and Recognitions for the
Service
 It is among the top 3 ecommerce players in
India when it comes to customer satisfaction.

21. Awards and Recognitions for the
Service
 Won the "Online Retailer of the Year" award
in the first e-Tailing India e-commerce
industry awards.
 It ranked 10th in Google Zeitgeist India
trends making it 10th most searched term in
2012 in India.

22. Awards and Recognitions for the
Service
 According to The Brand Trust Report India
Study -2013 by Trust Research Advisory, it
ranked among the top 25 trusted Online
brands in India.
 Received the award for the ‘Most Impactful
Launch of the year’ at ‘Pitch Brands 50
Awards 2013.’