This document discusses how Ci&T transformed its application development process through adopting Lean and Agile principles and practices, as well as distributing teams across nearshore locations. It describes Ci&T's journey from a traditional outsourcing model focused on cost and predictability to an Agile model prioritizing business value, quality, speed and customer satisfaction. The transformation included establishing a Lean culture, implementing Agile methodologies like Scrum, and distributing teams across locations like Brazil, Argentina and China while still maintaining coordination and integration.

1. A story of transformation:
How Lean & Agile + Nearshore
can increase Agility"
Buenos
Aires,
Argen-na
October
11,
2011
Fernando
Ostanelli,
Ci&T
Rafael
Prikladnicki,
PUC-­‐RS

2.
Fernando
Ostanelli
hDp://www.linkedin.com/in/ostanelli
Systems
Analyst
Specialized
in
So5ware
Engineering
MBA
in
Business
Management
ostanelli@ciandt.com
15
years
of
experience
in
the
IT
industry
@ostanelli
ExecuCve
manager
at
Ci&T
(www.ciandt.com)
(9+
years)
Manages
delivery
centers
in
Brazil,
ArgenCna
and
China
One
of
the
leaders
of
company’s
global
delivery
strategies.

3.
Rafael
Prikladnicki
www.inf.pucrs.br/~rafael
Professor
at
the
Computer
Science
School
at
PUCRS
Master
in
Computer
Science
–
PUCRS
(2003)
PhD
in
Computer
Science
–
PUCRS
(2009)
Director
of
the
Technology
Management
Agency
(AGT/PUCRS)
Coordinator
of
the
Local
Agile
Methods
User
Group
(GUMA-­‐RS)
Coordinator
of
Agile
Brazil
2010
Areas
of
experCse
and
interest:
Distributed
So5ware
Development
Project
Management
So5ware
Process
Improcement
Experimental
So5ware
Engineering
Lean
and
Agile
Methods
for
So5ware
Development

4. Contexto
www.inf.pucrs.br/munddos
How
to
deploy
DSD
prac-ces
within
the
companies
Tool
development
to
support
DSD
Integra-on
of
DSD
and
Agile
Methods
Follow-­‐the-­‐Sun
(FTS)
soTware
development
DSD
educa-on
The
rol
of
Brazil
in
the
global
IT
industry

6. 2001
Background
history

8. }!What we do!
Nearshore ITO services using"
!
Agile development methodologies !
Lean IT principles!
We deliver value to our customers by
!
Eliminating waste!
Improving quality, speed and agility!

9. Lean
Agile
CMM2/CMM3 CMMI4 CMMI5
RUP
2005
2006
2007
2008
2009
2010
2011
Why
do
you
need
so
much
transforma-on
???

10. Before we move on…!
… a brief story of how we got here… !

11. 1995…2005
Our
mission
is
to
provide
superior
services,
Ci&T Unified Process
helping
our
clients
solve
their
IT
challenges
and
ensuring
a
long-­‐term
rela8onship
by
honoring
all
of
our
commitments.
Solid
UClity
/
Trusted
Supplier

12. What do Applica-on
Outsourcing
you do?

13. What do Applica-on
Outsourcing
you do? com
m odity

14. Dealing
with
scope
changes
Defense
Nego-a-on
+

15. 2005
First
try…
…
first
failure

16. 2006

17. 2007-­‐2008

18. 2009
100% "
Agile
Projects"
www.ciandt.com / @ciandt_br!

19. Applica-on
Outsourcing
m odity
com

20. Everybody does
Applica-on
Lean
Nearshore
Agile
Outsourcing
m odity
com

21.
}
LEAN
and
Agility::
Perfect
Match
!
“Applica8on
development
professionals
can
learn
from
Ci&T.
Ci&T
built
out
a
Lean
culture
coupled
with
an
Agile
delivery
model
that
provides
almost
double
the
produc8vity
as
well
as
increases
in
both
quality
and
customer
sa8sfac8on.”
-­‐
Forrester,
2010

22. }!Lean Cuture!
Lean frame in mind!
Problem-solving mentality!
Business value!
More value"
Elimination of waste!
Value engineering to prioritize
according to business!
Continuous improvement!
Stories!
“By
implemen8ng
a
Lean
approach
to
decision-­‐making,
Ci&T
pushed
authority
down
to
the
lowest
possible
level.
This
allows
teams
to
make
decisions
and
the
client
to
appoint
business
decision-­‐makers
who
work
closely
with
the
team.”
by
Dave
West
(Forrester
Research,
Inc.)
July
1,
2010
www.ciandt.com / @ciandt!

23. Increase
value
and
eliminate
waste
New
ideas
emerge
from
a
set
of
condi8ons
in
wich
old
ideas
no
longer
seem
to
work
('The
machine
that
changed
the
world’)

25. }!Workplace :: Before!

26. }!Workplace :: After!

27. Why
do
you
need
to
transform
yourself
that
much
???

28. (R$
K)
2010
Revenue:
R$
100
M
2011
Forecast:
R$
130+
M
+
agility
LEAN
+
predictability
CMMI
5
reliability
RUP

29. Real
value
delivery
X
To
deliver
the
story
at
To
deliver
the
story
the
end
of
the
project
and
enable
its
value
during
the
project

30. business
agility
“Rapid
response
with
op-mal
efficiency,
economy,
energy
and
efficacy!”
Brad
Appleton

31. Everybody does
Applica-on
Agile
Outsourcing
m odity
com

32. Global,
mulCcultural,
....

33. Global,
mulCcultural,
....

34. Applica-on
Lean
Nearshore
Agile
Outsourcing

35. Yes !
How ?

36. Distributed
Agile
+

37. Distributed
Agile
+

38. Distributed
Agile
???
With
this
crazy
context
of
different
Cme-­‐zones
???

39. Distributed
Agile
???
With
this
crazy
context
of
different
Cme-­‐zones
???

40. Distributed
Agile
+
Nearshore

41. Global,
Mul-cultural
Lean
Applica-on
Nearshore
Outsourcing
Agile

42. Aren’t Agile Methods
strongly dependent
of 100% face to face
communication ?
The co
o r d in
and in ation
tegrat
of a d io n
is tr ib u
team te d
more are wa
d iffic y
ult !!!

43. So…
Why do you
distribute ?

44. Use
Agile
Methods!
Use
SCRUM!
Distribute
your
teams
!
Be
Global!

45. Don’t
Use
Agile
Methods!
Don’t
Use
SCRUM!
Don’t
Distribute
your
teams
!
Don’t
Be
Global!

46. Unless
you
have
a
REASON
!

47. }!What are your reasons ?!
Ø Clients: Proximity, Agility, Value!
Ø People: reach new talent sources!
Ø Economy: Global Competitiveness!

48. Wha
dev t abo u
elop t
Sho men softwa
u dn t proc re
’t th e
ada ey b ss ?
pted e
?

49. DisCbuted
-­‐
Yes,
Isolated
–
no
more.
“Distance
is
dead”
Professor
Erran
Carmel,
American
University

50. DisCbuted
-­‐
Yes,
Isolated
–
no
more.
“Distance
is
dead”
Professor
Erran
Carmel,
American
University

51. }!
Telepresence!

52. }!
Telepresence!

53. RTSC – Real Time Simulated Collocation
“Simulated
co-­‐loca8on
enables
rich
real-­‐8me
collabora8on
between
individuals
at
the
various
sites.
RTSC
is
the
most
interes8ng—and
has
the
greatest
poten8al—for
Brazilian
sites
to
compete
globally”
Does
Time
Zone
Proximity
Maker
for
Brazil?
A
Study
of
the
Brazilian
I.T.
Industry
Industry
Report
of
July
20,
2010
Erran
Carmel,
Kogod
School
of
Business,
American
University,
Washington
DC,
USA
&
Rafael
Prikladnicki,
Computer
Science
School,
PUCRS,
Porto
Alegre,
RS,
Brazil

55. Founded in 1995!
}!Company facts! HQ in Brazil w/ offices in the US, Japan, Europe & China!
Global Delivery Centers in Brazil, Argentina and China !
Staff: 1,300+!
Annual growth: 40%!
Provide high performance teams to our clients!
Service Offerings"
Application Development & Management!
Mobile Solutions!
Cloud Computing!
Product Engineering!
SAP!
Business Intelligence!
!
2010
www.ciandt.com / @ciandt!

56. }!Company
facts
::
some
clients
www.ciandt.com / @ciandt!

57. Pon-ocia
Universidade
Católica
do
Rio
Grande
do
Sul
-­‐
PUCRS

58. PUCRS
Overview
• Undergrad
courses
>50
• Grad
courses
(latu
sensu)
116
• Grad
courses
(strictu
sensu)
40
– Master
programs
23
– Doctorate
programs
17
• Undergrad
students
26,424
• Grad
students
5,049
• Professors
1,678
• Employees
4,245

59. Thank
you!