Resume of Andrew John Blunden Organisational Development Executive and Consultant Brisbane Australia

1. Résumé
Andrew
Blunden
People & Change
Systems
Process
Strategy
OD, HR, Change &
Business Improvement
Executive

2. Philosophy
With an MBA and a Master of Information Systems, Andrew
Blunden is a passionate, ethical and accomplished senior
executive dedicated to the development & implementation of
effective strategy, analysis and repair of business processes,
improvement of capability and culture and delivery of
professionally managed change.
The depth and width of his consulting experience is significant and
he has also performed international specialist & executive roles.
He delivers value for clients through his ability to select
appropriate contingency approaches, bridging of strategic,
operational and IT issues and management of complicated
project and change environments in support of service, quality
and productivity outcomes for clients.
Andrew sees himself as a mentor and leader and as a member of
an executive team within an exciting growth organisation.
Values, ethics, empathy

3. Experience
Profile
Public
Sector
Federal
State
Local Council
(NSW, TAS, Qld ,
Vic)
AusAid
Indii
Functions
Strategy &Operations
Institutional reform
Program leadership
IT Implementation
HR, OD, IR
Consulting
BPR
Change management
Learning & Development
EH&S
International
UK
NZ
Singapore
South Africa
Canada
Indonesia
Australia
Private Sector
IT
Learning &
Development
Manufacturing
Transport
Telecommunications
Banking
Insurance
Primary
Utilities
Breadth by sector ,
industry and country

4. Skills Focus
Upstream & Downstream
capability - Fit & Value
Add
Strategy
Strategic Analysis
Strategic Planning
Operational Planning
Organisation Design
Gap Analysis
People
Skills assessment
Change management
HR & OD Management
Program leadership
IR & EBA experience
Culture change programs
Performance management
systems
Learning Program design
Facilitation & Coaching
Systems
Business Intelligence
Web & Intranet
Knowledge Mgt systems
IT Implementation
Process – systems integration
Documentation
Quality
Dupont Safety
Process
Function & Process
design
Service – Quality
Improvement
Business Process Re-
engineering
Lean – Six Sigma
Problem solving
Innovation

5. Role
Alignment
• Executive management
• Strategy & Operational planning
• Program and Project leadership
• Transformational change program leader
• Consulting & high level facilitation skills
• HR, OD, Business Improvement & Change management
• Models & Methodologies
• IT systems integration & Process design
• Organisational design, Culture change & Institutional reform
• Quality, Service & Productivity improvement
• Knowledge Management
• Problem solving & Innovation programs
• Learning program & Curriculum design
• Performance Management & Business Intelligence
Mix and depth

6. Achievements
• Growth of IT training business doubling turnover and improving profit
• Multi million $ cost savings projects for significant US productivity
organisation across Telecommunications, Banking, Insurance and primary
sector clients
• Downsizing - Reduction in manufacturing workforce by 200+ without lost
time or industrial disputes
• Coordinated implementation of automated manufacturing work
processes without production loss through enhanced planning, process
design and training
• Developed and implemented an absence management program
significantly impacting employee absence and $ leave costs
• Successful commercialisation of an International government bus
company
• Business Process Reengineering of a state government department
processes resulting in significant cost savings, improved efficiency and
value as well as knowledge continuity
• Successful integration of incident management IT systems resulting in
improved incident response, fuel savings and responder staff safety
improvement
Snapshots only

7. Achievements
continued
• Development and delivery of an elaborate Australia wide leadership and
management program to 160 staff resulting in significant improvement in
management competency, decision making, leadership and problem
solving with direct cost savings.
• Successful introduction of self managed work teams in a blue collar
environment without lost time or industrial dispute and resulting in multi
million $ savings
• Delivery of a culture change program resulting in reduction in conflict
and improved morale across the organisation
• Development of enhanced business and operating strategies for multiple
clients resulting in improved revenue and cost savings
• Successful establishment of a multi agency program office for a state
government department integrating various technologies and functions
• Successfully supported the implementation of SAP and Business
Intelligence IT systems for corporate clients
• Delivered six Enterprise bargaining agreements without industrial dispute
and gained significant productivity and cost savings
• Developed a production management system for a plastic moulding
company resulting in major cost reduction and profit increases
• Large cost savings from a successfully implemented problem solving and
continuous improvement program
Snapshots only

8. Qualifications
• Master of Business Administration - QUT - 2002
• Master of Information Systems - USQ - 2007
• Currently part time PhD student - Knowledge transfer
within project teams. (on hold)
• Diploma of Training and Assessment Systems – 2002
• Certificate of Audio Engineering (SA – School of Audio
Engineering 1990)
• Crosby College QES instructor (Phillip Crosby & Associates
US 1994 accreditation)
• Dupont Safety System Manager Accreditation
• Myers Briggs Type Indicator (Instrument accreditation)
• Team Management Index (Instrument accreditation)
• Six Sigma Black belt (currently completing)
Learning

9. Personal
Attributes
• A passionate, ethical and positive leader with good
relationship management skills
• A strategic mindset but also capable of translating
strategy to operational activities & actions
• Strong business acumen & street wise approach
• Advanced problem solving abilities and adaptive logic
• Collaborative pragmatic facilitator and presenter
• Sense of humour used appropriately to dilute tension
• Self-directed, well organised, effective time manager
• Persistence and ability to follow through to get things
done and meet commitments
• Myers Briggs Type Indicator INTJ
Accumen & effectiveness

10. Role
Experience
Exposure
2002 – 2014
Practice lead of Business Improvement Division – MRCagney & CEO Lean Challenge
Business Consulting.
Senior program and project consulting assignments including change management,
productivity, quality, business process redesign. See project list.
Oct 96 – 2002
Human Resource, Industrial Relations & Organisational Development Manager – ACI - Owens Illinois
Brisbane (glass manufacturing)
Responsible for delivery of the full range of HR, IR and OD activities including Workforce planning, OH&S,
Environment, Rightsizing of workforce, Absence management, Technology implementation including SAP,
Enterprise Bargaining, Performance Management, Cultural Change and Continuous Improvement activities
within a blue collar manufacturing environment.
•Conducted a major downsizing (200+ staff) without any lost time or industrial action.
•Introduced major new automated manufacturing technologies and planning for reskilled the workforce.
•Implemented an absence management program significantly reducing absence and cost of absence.
•Conducted the change support program for company-wide SAP implementation (change
management)
•Designed the change support program for the company transformation program ‘The 8 issues’
•Delivered 6 EBA’s without industrial disruption.
•Implemented innovation and productivity improvement programs

11. Role
Experience
Continued - 2
1994 – 1995
National Training Manager - ANI Bradken Consolidated Brisbane (Heavy Engineering – Metal industry)
Implemented National Training Strategy and Metal Industry Competency Standards. Supported
implementation of the Proudfoot – Crosby Productivity & Quality Improvement Program throughout ANI.
Also responsible for National Graduate, Professional Development, Role Clarity and Performance
Management Programs
•Implementation of Proudfoot productivty and Crosby quality processes generating multi-million dollar
savings for the company.
•Implementation of National metal industry competency standards and classification program for
Bradken.
•Introduction of performance management and role clarity programs.
•Design of Bradken graduate program.
1991 – 1993
Synergy Productivity Consulting – Self employment
Various clients
•Quality and productivity improvement for SME’s including Paramount Leisure products, S&P Spa, Oricon
and Qld Government

12. Role
Experience
Continued - 3
1989 –1990
Change Management Productivity Installation Specialist - Proudfoot - Crosby Company (Palm Beach
USA). Provision of specialist facilitation and Change Management support to quality and productivity
improvement teams for major customer organisations. Quality Improvement and productivity Facilitator.
•Was a key member of multiple successful consulting productivity and quality improvement projects
(Delivering multimillion dollar customer savings)
•Clients included, Channel 9, Westpac, Legal & General, Link telecommunications.
1986 – 87
National Training Manager – Apple Centre Canberra – ACT Delivered training and multimedia services for
mainly government clients.
•Doubled the financial turnover of the Apple Centre
•Implemented the first Apple multimedia learning authoring team in the ACT via the Apple Centre
concept. Authored ground breaking multimedia and video products for major government client base
Pre 1986
Team leader through to Assistant Director ADP services Social Security Department Canberra (pre
Centrelink) Led the ADP training team, was a member of the Stratplan implementation team.
Member of the Stratplan major project implementation team. Mainframe and mini computer
implementation across 150 offices, 6000 staff and 20 office automation products. Change management
and business process, technology integration.

13. Personal
Development
• Neuro linguistic Programming (Dalmau)
• Computer Documentation (McKilliam)
• Computer Based Training Authoring (Boeing International)
• Time Management (Time Management International)
• Project Leadership (Patton)
• ISO9001 Internal Auditor (Quality Assurance Services)
• Team Management Systems (Margerison & McCann)
• Wilson Learning Problem solving training accreditation
• Rogen Executive Presentation Skills
Depth and expertise

14. Consulting
Projects
Width by industry & task
• Ethekwini Busway – Aurecon. High level Safety, Security, Operational management,
learning design and change management support
• AusAid – TransJakarta - International Institutional Reform TransJakarta buses
• Department of Transport & Main Roads - Upper Mt Gravatt Bus station capacity
review – Project Management 2012
• Southbank Corporation - Southbank Risk Management 2012
• Department of Transport & Main Roads (DTMR) - Develop Intelligent Transport System
Framework for Network Operations Planning 2011
• Translink - Mobility Management Business case and concept planning 2012
• Gold Coast Rapid Transit - Service Integration workshop 2012
• Sunwater - Maintenance Management Application and hardware business case
2011 - 12
• netBI – Department of Transport and Main Roads – Passenger Transport Taxi reporting
DTMR 2011 – 12 (Business Intelligence and Data warehouse)
• Department of Transport and Main Roads - 2011 - State-wide Heavy Vehicle Road
Operations Program Office Establishment project
• Department of Transport and Main Roads - Nerang Functional reorganisation 2010
• Department of Transport and Main Roads - Metro Brisbane 2009 -10
• Territory and Municipal Services ACT - Transport Capability Review

15. Consulting
Projects
Continued - 2
• Department of Transport and Main Roads – Brisbane City Council - Brisbane
Metropolitan Traffic Management Centre Training and Development
• MRI Canada - Strategic planning
• Department of Transport and Main Roads – Nerang Traffic Management Centre –
Centre &Traffic Response Service Implementation
• TransLink - Net based business intelligence implementation supporting TransLink
• Department of Transport and Main Roads - Nerang Main Roads Team Process
Development & Business Process Reengineering
• Department of Transport and Main Roads - Nerang Main Roads Recruitment &
Training Operators Traffic Response Officers
• TransLink - Business Process Review Busways Operations Centre
• TransLink - Busways Business Process Improvement
• Queensland Transport (Integrated Transport Planning) - Divisional Strategic Business
Planning Process
• Brisbane Transport - Net based Business Intelligence system installation support.
• Owens Illinois - Frontline Management Training program (Certificate level) in
Manufacturing.
• Alcan - Safety Improvement Program
• BASF - Training knowledge base

16. Consulting
Projects
Continued - 3
• ACTION - Management Information System - Systems Analysis ACTION buses ACT
• Education Queensland – Smartcard research project
• Alcan - Gove Team Building
• Brisbane Transport - Busway Operations Centre - Incident Management System
Development Brisbane Transport
• MetroTas - Management Information System Analysis
• Owens Illinois - Frontline Management Program Assessment
• MetroTas - Web based business intelligence system support & implementation
• Brisbane Transport – Web based Environmental Management program
• Brisbane Transport - Reform Project, Introduction of Self-managed work teams
(drivers), implementation of customer service program.
• Translink - Busway Operations Centre - Cultural change
• Brisbane Transport - Incident Management System reconfiguration Brisbane
Transport
• Queensland Transport - SEQIPP (South East Queensland Integrated Planning Process
(Review Process)
• Queensland Transport - Business Planning Public Transport Division Qld Transport

17. Consulting
Projects
Continued - 4
• Translink - Busway Safety Officer Recruitment process
• Department of Transport & Main Roads - Nerang Main Roads Traffic Management Centre
review
• Translink - Busway Safety Officer role review
• Department of Transport & Main Roads - Critical Incident Debriefings (Tugun Motorway)
• Translink - King George Square – Inner Northern Busway - Training and Procedures
development
• Queensland University of Technology - Culture change workshops
• MRCagney ISO9001
• Translink - Busway Procedure Edits & Training
• ACTION - Incident Management System
• ACTION Procedures IMS
• Department of Transport & Main Roads - Queensland Taxi Contract Performance
Reporting
• Department of Transport & Main Roads - Cairns Traffic Management Centre
implementation advice
• ACTION - Business Process Review – Bus Scheduling and Planning
• Department of Transport & Main Roads - Traffic Management Centre - Operator Training
• QR National – Derailment, Productivity and Safety improvement program

18. Professional
Associations
• Member Australian Institute Training & Development
• Member Project Management Institute
• QUT Alumni
• Linked In Forums
• Change Management
• Business Process Improvement
• Strategy
Community &
Involvement

19. Interests
• Digital Photography
• IT
• AFL football
• Car restoration
• Audio engineering & Music
• Motorhome
• Innovation
Work Life Balance

20. Contact
Information
Andy Blunden
122 Williamson Road
Tamborine, Qld, 4270
Mobile +61 418624458
Work +61 7 33203600
Home +61 7 55438320
Linked In http://au.linkedin.com/in/andrewblunden08/
Email ablunden@bigpond.net.au
Speak to me before you
make any decisions!