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Applying the CMMI for Services to the Process Group (Physician, Heal Thyself!)
- 1. Applying the CMMI for Services to the Process Group (Physician, Heal Thyself!) CMMI Technology Conference and User Group 16-19 November 2009 Rick Hefner, Ph.D. Northrop Grumman Corporation [email_address]
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Editor's Notes
- Applying the CMMI for Services to the Process Group (Physician, Heal Thyself!) Submitted to the 2009 CMMI Conference A common criticism of the process group is they don’t follow their own advice – they don’t adopt the level of discipline required by CMMI in planning, tracking, measuring, and auditing their own improvement efforts – the same level of discipline that ask projects to demonstrate. With the publication of the CMMI for Services, there is now a powerful tool for measuring just how mature and capable a process group is. This presentation will look at applying the CMMI for Services model to the process group, treating their functions as a service provided to the organization. The new Services process areas provide an interesting insight into how a process group might function more effectively. Sample considerations: > Definitions - When looking at the process group as a service, how do your define the “service system”, “service agreement”, “service request”, “service incident”? > Service System Development (SSD) – How does a process group analyze, design, develop, integrate, verify, and validate their “service system” against defined requirements? > Service System Transition (SST) – How does a process group deploy new or significantly changed process assets while managing their effect on ongoing service delivery? > Strategic Service Management (STSM) – How does a process group align their services with strategic needs and plans? > Capacity and Availability Management (CAM) – How does a process group ensure effective performance and use of resources? > Incident Resolution and Prevention (IRP) – What is a process group “incident” and how are they resolved and prevented? > Service Continuity (SCON) – What does “continuity of services” mean, and what are considered “significant disruptions”?