WfMC Global Awards for Excellence in BPM 2015

Sponsored by:
WfMC Awards for Excellence in BPM and Workflow
Welcome to
WfMC Global Awards for Excellence in
BPM and Workflow 2015
Presented by
Keith Swenson, WfMC Chair
Nathaniel Palmer, Executive Director, WfMC
Support by

Sponsored by:
The Awards Review Panel
Judges:
Alberto Manuel Francesco Battista Ken Mei
Chuck Webster Frank Kowalskowski Marco Brambilla
Connie Moore Gil Laware Nathaniel Palmer
Cor Visser Justin Brunt Paul Buhler
Keith Swenson Pedro Robledo Sandy Kemsley
Lead Judges:
Keith Swenson
Nathaniel Palmer
WfMC Awards Director:
Layna Fischer, Future Strategies Inc

Sponsored by:
Impact
Innovation
Implementation
Recognizing Excellence!

Sponsored by:
Assessment Criteria
• Innovation
– Innovative use of BPM technology to solve unique problems
– Creative and successful implementation of advanced BPM
concepts
– Level of integration with other technologies and legacy systems
– Degree of complexity in the business process and underlying IT
architecture
• Implementation
– Successful BPM and/or workflow implementation methodology
– Size, scope and quality of change management process
– Scope and scale of the implementation (e.g. size, geography,
inter-company processes)
• Impact
– Extent and quantifiable impact of productivity improvements
– Significance of cost savings
– Level of increased revenues, product enhancements, customer
service or quality improvements
– Impact of the system on competitive positioning in the
marketplace
– Proven strategic importance to the organization's mission
– Degree to which the system enabled a culture change within the
organization and methodology for achieving that change

Sponsored by:
Industry Trends
• Analytics and Event-Driven
• IoT and BPME
• BPM as an Enterprise Platform
• Dynamic and Adaptive Case
Management
• Integration with BPM + Rules or
Decision Management

Sponsored by:
Trends Seen From Entries
• Platform Leverage - different processes
have been automated cost effectively
under the same platform
• Enterprise-wide - interdisciplinary teams
in different departments working closely
together on completely new things and
in completely new ways of thinking in
technology and business models.
• Case Management - ACM and
production case management becoming
more commonly deployed
• Financial Services still the most active
sector in BPM deployment

Sponsored by:
Record Submissions
Nominations (multiple entries from several nominators)
were received from:
Appian, AuraPortal, Aurecon, Bizagi Ltd,
Bonitasoft, CRYO Technologies, EMC, ISIS
Papyrus, Lecom SA, MID, NCB Capital,
Newgen, MatsSoft, Nividous Software
Solutions, Pectra Technology, Pegasystems,
PNMsoft, Schneider Electric Software, TIBCO,
Virtusa Corporation, Vision Consulting,
WIPRO and more…

Sponsored by:
The Awards Nominee Finalists
• Abu Dhabi Department of
Transport
• Access Bank
• ARaymond Brazil
• BNP Paribas
• Broker Centre, Ireland
• Die Mobiliar
• EnerNOC
• Freedom Mortgage
Corporation
• Fujirebio Diagnostics,
Inc.
• ING Turkey
• INTA, Argentina
• Ministerio del Interior de
Colombia
• National Bank of Kenya
• NBTY, Inc.
• NCB Capital
• Santos City Hall
• Seguros Universal
• Tatweer Petroleum
• Toyota
• Unimed Londrina

Sponsored by:
Showtime!
And the
Winners
are…

WfMC Global Awards for Excellence in BPM
Sponsored by:
ARaymond of Brazil nominated by
Lecom S/A
JuriShare - Contract Generation System
Situation
• Recent growth required creation of more
structured processes and work practices;
• Company already had an ERP, but many
operational problems persisted in work
routines involving participation of several
departments;
• Increasing need to retain employees’ expertise
plus to make business processes and business
rules more explicit and available to end-users.
Implementation &
Innovation
• Implementation of an agile BPM methodology,
with small pilots which showed benefits that
would justify the BPM suite adoption.
• After only 90 days, 15 key processes were
developed and put into production;
• Managers now recognizes the importance of
processes as a basis for definition of roles,
responsibilities and goals establishment.
Benefits
Time Reductions :
• 90% reduction in the process Products
Registration from 15 days on average to
only 1,5 days;
• Over 15.000 extra hours have been
tracked through the overtime
authorization process.
Quality Improvements:
• Payments Processing saves millions
BRL;
• Reduced noncompliance penalties via
simpler and faster tracking of
information and documents.
Technology
• Simplicity and speed of development;
• 100% Web solution, available on all devices (desktop, tablet, mobile).
Lecom BPM is a platform for Business Process
Management (BPM), Enterprise Content
Management (ECM) and Analytics. It enables the
monitoring of all stages of business processes,
detecting unproductive tasks and identifying
trouble spots (so-called "bottlenecks"), resulting in
much faster outlets and rational decisions.

Sponsored by:
Die Mobiliar nominated by
ISIS Papyrus Software
Situation
• Design & deliver personalized
documents for 1.7 million customers.
• Document template administration
was suffering from fragmented
solution implementations.
• Clerks had to handle manually the
document delivery.
Implementation &
Innovation
• Empowering Business Users to manage
the release process for template
maintenance.
• Business administrators flexibly define
document processes.
• Enabling interactive and guided
communication with clients.
• Achieve quick responses to changing
business needs.
Benefits
• Reduced number of maintained
templates.
• Synchronous data integration from
backend systems using
Webservices.
• Daily document production
increased 20 times.
• Enhanced focus on customer
experience.
Technology
• Papyrus WebRepository, Papyrus Customer Communication Management & Adaptive Business Process Solution
Die Mobiliar is the oldest private insurer in
Switzerland. The group’s product range
extends from property, liability & vehicle to life
insurance. Die Mobiliar uses the ISIS Papyrus
Platform for customer communication &
process-driven business solutions.

Sponsored by:
Freedom Mortgage nominated by
Nividous Software Solutions
Situation
• Difficulty in scaling with legacy
system.
• Ever changing regulations.
• Lack of monitoring cause
delays in business closure.
• Aggressive growth target.
Implementation &
Innovation
• 25+ process solutions.
• BPM CoE for Business-IT
collaboration.
• Integration with Vendor partner
systems.
• BRMS for consistent and
automated decision making.
Benefits
• 256% increase in loan
originations.
• Only 50% employee
headcount increase to meet
200%+ business growth.
• 1.1M+ manual tasks
eliminated through vendor
system integration.
Technology
• Savvion BPM, Sonic MQ, Corticon BRMS
Freedom Mortgage Corporation (FMC) is a full-service
mortgage banker. When faced the challenge of managing
increasing volumes with higher efficiency and agility, FMC
launched a complete BPM Program in partnership with
Nividous.

Sponsored by:
Fujirebio Diagnostics Inc.
nominated by Schneider Electric
Situation
• Data manually logged per
FDA regulations
• All records paper-based
• Reports physically routed
for 18 departments with
100% review and
handwritten signatures
• Paper records stored
Implementation & Innovation
• User community input to
develop system requirements
• Workflows based on
approved manual procedures
• Electronic records generated
with Review by Exception
• Event notifications via email
Benefits
• Over 2300 hours now
saved per year
• Reduced each report
review and approval
from hours to minutes
• Eliminated many paper
and manual operations
• Records now stored
electronically and are
readily available for audit
Technology
• Wonderware System Platform with Wonderware Skelta BPM
• Wonderware Historian
Fujirebio Diagnostics, Inc. is a premier diagnostics
company and the industry leader in biomarker
assays. We specialize in the clinical development,
manufacturing, and commercialization of in-vitro
diagnostic products for the management of human
disease states with an emphasis in oncology.

Sponsored by:
INTA nominated by
PECTRA Technologies Inc.
Situation
• Uncoordinated management in
the several operating points.
• Bureaucratic and bothersome
processes managed in isolated
systems and paper.
• Complex visibility of the status of
a procedure.
Implementation &
Innovation
• Integration and digitalization of
information from multiple
applications and manual
procedures.
• Processes improvement.
• Reports and command boards
were configured.
Benefits
• +30 automated processes.
• 1200% reduction in
management time.
• 58% reduction of
administrative activities.
• 200% reduction in report
generation time.
• Interaction with the processes
from mobile devices.
• Management transparency.Technology
• PECTRA BPM Savia
The National Institute of Agricultural Technology has over
9000 employees and more than 300 extension units, the
function of which is the development of research and
technological innovation tasks to improve competitiveness
and the sustainable rural development of the country.

Sponsored by:
Ministry of Interior, Colombia
nominated by AuraPortal
JuriShare - Contract Generation
System
Situation
• Long, Complicated and
Expensive manual
Religious Affairs
Processes
Implementation &
Innovation
• Online, highly automated
processes
• Coordinated flow systems
• Regulatory Compliance
Benefits
Reductions in:
• Costs 80%
• Errors 98%
• Processing Time
15 days to 1 minute
Citizens benefit from:
• Free service
• Improved experienceTechnology
AuraPortal iBPMS used for entire project lifecycle
The complex project to automate
procedures was successfully
implemented without a single line of
programming code.

Sponsored by:
National Bank of Kenya nominated by
Newgen Software
Situation
• All the business process were
working in silos
• Manual intervention in business
processes
• No process visibility
• Tedious review and approval
process with Large TAT
• No Tracking and Monitoring of
files
• Customer had to wait in queues
for long which had led to lack in
customer satisfaction
• Centralized system and ease of sharing scanned
documents in workflow
• Eligibility Calculation (DBR) for Loan/ Credit Card;
quick data entry at branch
• Decision making on the basis of Score Card,
Rating Commission, Insurance Calculators and
detailed data entry at central branch
• Template generation & alerts based on business
rules
• Folder based hierarchy for easy storage &
retrieval of forms and scanned documents for
reference
• Innovation Tools such as Eligibility Calculator,
Blacklist Check, Fetch Customer Details, MIS
Benefits
• Faster Customer On- Boarding
• Quick Customer Service Delivery
• Reduction of process TATs by 80%
• Improved Customer Satisfaction
• Improved Operational Efficiency by 90%
• Reduction Operational Costs by 50%
• Simplified and standardization processing
• Fast and easy process roll out to market
• Continuous improvement within the
process and service quality management
• Process Visibility was increased by 100%
• Better process monitoring and tracking
• Skill based dynamic work allocation and
Tracking
Technology
The solution is built on Business Process Management (BPM) and Enterprise Content Management Platform
Overview
National Bank of Kenya is a leading commercial bank in
Kenya. It is one of the largest bank in the country providing
financial services to all the sectors of the economy.

Sponsored by:
NBTY, Inc. nominated by
Appian
Situation
• Shift to digital workforce
• Meet consumer demand
for high-quality products
• Identify opportunities for
value generation
Implementation &
Innovation
• App platform to revamp IT
• Automation to speed up store
renovations
• Smart data management to
ensure accurate lab testing of
new products
Benefits
• Store Remodel: Reduced
Vitamin World retail
outlet remodel from 35
to 13 days
• Lab Sample Tracking:
Provides accuracy in
testing, while products
reach markets faster
Technology
Appian: Provider of the leading application platform for BPM and Case Management
NBTY, Inc., John Kwamya, Director,
Business Process Improvement
Logo or other graphic

Sponsored by:
Santos City Hall nominated by
Lecom S/A
Situation
• Urgency to invest in modernization in order
to give credibility to the municipal
administration and demonstrate an
adequate use of public resources;
• High paper consumption in manual
activities;
• Public servants overloaded and unable to
meet all demands satisfactorily;
• Impossible to extract and monitor
performance indicators for most business
processes.
• Creation of a Digital Processes program,
based on application of an Agile BPM
methodology, with short cycles of process
redesign, prototyping and delivery;
• In one year, 39 business processes were
put into production; 53 are under
construction;
• Initial focus on improvements to public
servants, as more motivated workers
deliver better services to citizens.
Benefits
Time Reductions :
• 70% to 90% tome reductions with
digital processes.
Cost Savings:
• Over 500,000.00 BRL per year to paper
economy;
• 170,000.00 BRL per year to the rent of
physical spaces for documents
archiving.
Quality Improvements:
• Increased satisfaction of servants and
as, with digitization, information is now
organized effectively and work is
simplified.
Technology
• Simplicity and speed of development;
• 100% Web solution, available on all devices (desktop, tablet, mobile).
Lecom BPM is a platform for Business Process
Management (BPM), Enterprise Content
Management (ECM) and Analytics. It enables the
monitoring of all stages of business processes,
detecting unproductive tasks and identifying
trouble spots (so-called "bottlenecks"), resulting in
much faster outlets and rational decision

Sponsored by:
Seguros Universal nominated by
Bizagi
Situation
• The auto claims were processed through
applications.
• Since these were not integrated
the claim information was in different
systems.
• Not giving a global review of the process.
• Increase of returned auto parts.
• No integration between the different
units or companies involved in the
process
• Automation of 15 processes related to vehicle
insurance claim.
• 360 visibility of the claim.
• Notifications to clients and brokers regarding the
status of a claim, at all times.
Parts delivery time reduction.
• Reduce the part returns by 30 %.
• Integration of Propartes part inventory.
• Standardization of the customer service
experience.
Benefits
• Increase of capability to handle larger
claim volumes and resolve a
corresponding number of complaints
without increasing the personnel
• Better management of the costs
associated with the claim.
• Faster escalation of legal claims.
• Standardization of the customer
service experience.
• Reduction in repair time to clients
• Increase in Propartes sales revenues
and general awareness of the whole
process.Technology
BPM as flow manager,Web applications, Integration of applications, EDM
Seguros Universal (“Universal”) is the leading insurance
company in the Dominican Republic. Part of Grupo
Universal, the organization offers a wide range of
products including coverage for fire, health, life and auto,
through to company pension and liability insurance plans.
Universal also supports the insurance needs of retail
companies and banks.

Sponsored by:
Sponsored by:
2015 Winners Recap
• ARaymond of Brazil nominated by Lecom S/A
• Die Mobiliar nominated by ISIS Papyrus Software
• Freedom Mortgage nominated by Nividous Software Solutions
• Fujirebio Diagnostics Inc. nominated by Schneider Electric
• INTA nominated by PECTRA Technologies Inc.
• Ministry of Interior, Colombia nominated by AuraPortal
• National Bank of Kenya nominated by Newgen Software
• NBTY, Inc. nominated by Appian
• Santos City Hall nominated by Lecom S/A
• Seguros Universal nominated by Bizagi
Congratulations!

Sponsored by:
Sponsored by:
Available on Amazon.com in Print and Kindle Formats
Print and Digital Editions at http://BPM-BOOKS.com
2015 Winners will be published in the next edition of the Excellence in Practice series.
Previous winners received additional recognition through publication in these books

Sponsored by:
Sponsored by:
Our congratulations again to the
Winners!
Keith Swenson, WfMC Chair
Nathaniel Palmer, Executive Director, WfMC
Layna Fischer, Awards Director and
Publisher, Future Strategies Inc.
Slides will be posted to http://BPMF.org/.

WfMC Global Awards for Excellence in BPM 2015

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (19)

Similar to WfMC Global Awards for Excellence in BPM 2015

Similar to WfMC Global Awards for Excellence in BPM 2015 (20)

Recently uploaded

Recently uploaded (20)

WfMC Global Awards for Excellence in BPM 2015