Kenneth Hunter is a senior-level IT executive with over 20 years of experience in project management, IT service delivery, and strategic planning. He has a proven track record of developing and implementing solutions that optimize resources, improve service delivery, and realize cost savings. His background includes roles at companies such as SunGard/FIS Global, Los Angeles Unified School District, Shell Oil, Chevron Oil, BMC Software, and Lyondell Corporation.

1. KENNETH I. HUNTER, MBA, PMP, ITIL
Houston, TX 77035  (281) 433-2106 cell  KIHunterK@AOL.com  Kenneth.Hunter@LinkedIn.Com
PROFESSIONAL SUMMARY
Senior-level IT executive with demonstrated skills and strengths developing and implementing strategic
and tactical IT project and service delivery solutions; build and deliver strategic value through the
effective design, management and implementation of software, hardware and service management
initiatives that are positioned for growth, best in class and leading edge.
• Project & Program Management
• ITIL based Service and Support Management
• Disaster Recovery Design and Management
• Organizational Change Management
• Strategic Management & ROI maximization
• Facilities / Data Center Management
• Strategic Management & ROI maximization
• Financial Management and Modeling
PROFESSIONAL EXPERIENCE
SunGard / FIS Global 2015 – Present
Senior Service Delivery Manager
Provide Service Delivery Management of SunGard/FIS Global products and services; ensuring all
operational service objectives are delivered on time and in accordance with customer requirements.
• Created, developed and implemented a financial model to optimize the allocation of support and
delivery resources on customer accounts leading to improvements in service and support delivery
• Led an initiative to standardized customer contracts that are properly aligned to delivered services
and support capabilities
• Developed processes to standardize Disaster Recovery tests to ensure consistent DR testing results
Los Angeles Unified School District: 2014 – 2015
Senior Project Manager
Provided Project Manager to implement reconfiguration of network from a wired configuration to
wireless; new applications server implementation and computer laboratory buildout
• Interfaced with vendors, contractors, administrators and technology representatives to implement
organizational change; including new process definitions, and communication processes and
enhanced educational capabilities
Shell Oil Company 2014 – 2014
Program Manager
Designed, developed and implemented the business case and strategy intended to lower enterprise
network costs through the removal of unused or underused wired LAN deployments.
• Collaborated with external vendors and Business Units to identify and maximize cost improvements
and achievement of business requirements
• The chosen approach Identified annual savings of $12M over a 10 year period
Chevron Oil Company 2012 – 2014
Senior Project Manager
Developed and implemented the lifecycle framework and solution support strategy for Major Capital
Projects to address long-term sustainability and optimal value realization.
• Designed support model encompassing Change, Incident and Problem Management processes
• Coordinated interdependencies of IT infrastructure and application support teams.
Shell Oil Company: 2011 – 2012
IT Program Manager
Design, developed and implemented the long term strategy and roadmap for enterprise engineering and
laboratory applications.
• Successfully implemented a solution strategy that converted 175 instances of Ezchrom application
into a single multi-tenant solution resulting in annual licensing and support savings of $10M
• In collaboration with BU leaders, end users, IT partners and external vendors, developed integrated

2. KENNETH I. HUNTER Kenneth.Hunter@linkedIn.Com
support model to monitor and improve application service performance aligned to established SLAs
BP – Exploration and Production 2009 – 2010
IT Manager /Program Manager
Implemented BP’s North American Gas and Power Trading storage optimization and capacity expansion
program.
• Successfully implemented a program consisting of eight distinct infrastructure projects including:
server upgrades, virtualization and VMWare implementation, DR facilities remediation and
upgrades, Business Continuity Planning, NAS and SAN storage upgrades, and tape storage upgrades
• Total Project Budget was $2M; Total Spend was $1.2M).
BMC SOFTWARE 2007 – 2008
Global Services Delivery Program Manager
Provided Service Delivery account management for BMC’s Software As A Service (SAAS) and Managed
Service programs based on BMC’s portfolio of software products and services;
• Successfully Identified customer operational and security requirements, developed, negotiated and
executed contracts, statements of work (SOWs) & SLAs.
• Had total accountability for implementation and delivery of the program for 10 customers having an
annual P&L of $20Ml included scoping, implementation, ongoing support, changes and
enhancements
LYONDELL CORP: 2005 – 2007
IT Service Manager
Delivered of enterprise information security program required to transition SAP and Non-SAP
applications to the production environment.
• Designed, implemented and managed global standardized ITIL methods and procedures required to
transition technical changes to the production environment for the entire company
• Utilized ITIL processes to deliver and leverage Configuration, Change, Release and Problem
Management processes that maximized ROI and minimized global enterprise risk
• Designed methods and processes to effectively manage tasks required to safely deploy applications
to the production environment
ADDITIONAL PROFESSIONAL EXPERIENCE
BHP Billiton: Senior Project Manager 1 Year
CHEVRONTEXACO: Business Analyst Consultant 6 Months
SCHLUMBERGER OMNES, LLC: Global Services Delivery Manager 2 Years
AKZO NOBEL, INC: IT Services Manager 8 Years
EDUCATION
University of St. Thomas – Houston, TX
Masters of Business Administration, Finance
California State University – Dominguez Hills, CA
Bachelor of Science, Computer Science
California Polytechnic State University – San Luis Obispo, CA
Bachelor of Science, Biological Science (Microbiology)
CERTIFICATIONS & SPECIAL TRAINING
PMP Certified
Certified ITIL Service Management (V2)

3. KENNETH I. HUNTER Kenneth.Hunter@linkedIn.Com
ServiceWare Knowledge Management Training
Unified Process Methodology (RUP)