Cloud project secrets of success

Cloud Project Secrets of Success
Wednesday Mary 30,
10:30 AM Room A

Kurt Milne
Managing Director
IT Process Institute

Kurt.milne@itpi.org
Twitter @KurtMilne

Copyright © 2011 IT Process Institute

IT Process Institute 2
2

Advancing the science of IT management

Link practice to results

Research

IT Management
Leadership

Prescriptive
Guidance Benchmarking

Foster sustainable change Enable industry comparison

Copyright © 2011 Process Institute

Research goal: answer important questions 3

• What are typical pre-requisites for a successful effort?
• What are critical dependencies during your project?
• What solution capabilities fit common use cases?
• Where should you focus your POC efforts?
• What are common friction points to avoid?
• What are typical results?


Research Model 4

Link things you have control over – to project outcomes
Factors that impact Outcomes
Goals
Outcomes

Pre-requisites
Benefits

What trying to do Critical
(use cases) Dependencies
Project
Solution Friction
Capabilities

Assumption: you can learn from what works at other organizations

How are “outcomes” measured?
Developer agility
- Streamlined development To what extent did your organization achieve the
- Developer agility following as a result of your cloud project?
- Deployment speed
3 – Significant Improvement
Ops efficiency
2 – Some Improvement
- Efficient provisioning 1 – Little Improvement
- Efficient run-time 0 – No Improvement
- Resource utilization
Service levels
- Provisioning quality 2.5

- Uptime Average Score per category
2.0
- Service response
Business outcomes 1.5
- Improved business outcomes
- New business offerings 1.0

Maintain control
0.5
- IT governance
- Reduced shadow IT
0.0

Copyright © 2011 Process Institute Operational Efficiency Agility Service Levels
Business Outcomes
Governace

Study activities and results - range of companies 6

• Data from 143 companies
– 52% (74) – completed POC with some results
– 48% (68) – expansion driving broader adoption
50
45
40
35
30
25
20
15
10
5
0


Q: What is your general cloud strategy? 7

• Greenfield – not constrained by legacy
• Startup – started public going private
• Enterprise silo – cloud in corner of datacenter
• Enterprise open – leverage existing assets
as much as possible – moving toward “cloud 1st”
Greenfield
10%
Open 41%
Startup
22%

Silo 27%

Common use cases – private/hybrid IaaS 8

Q: Consider your private or hybrid cloud computing objectives and planned
usage, indicate if you have deployed.

Backup
Self-service dev or test
Self-service resource
Big Data
HA / DR
Self-service application
Scale out
Scale up
External 1st
**
Hybrid planned burst
Hybrid unplanned burst
0% 10% 20% 30% 40% 50% 60%

Predicts higher performance

Generalizing private/hybrid IaaS cloud story 9

What Why
Give users autonomous access •Reduce friction
to … •Less time overhead tasks

… highly standardized and •More predictable service
automated IT services … deployment

… in way that reduces impact •More efficient operations (people)
on operations … •Better utilization (assets)

… improves service levels … •Uptime
•Resilience

… and enables new business • Top line growth
capabilities.

Key success factors 10

• Focus on business agility
– Self-service
– Auto-scaling
– Workload movement
• Standardize to gain efficiency and leverage
• Treat “Cost reduction” as a side-effect


Pre-requisites 11

Q: Indicate if each already existed when you started your cloud project.

Standard architecture
Standard configuration
User demand
Users frustrated
Standard dev test production
Auto-provision templates
Process ITSM
Process application lifecycle
Virtualization governance
Service consistency
Automation maintenance
Auto-provision images
Shadow IT
Automation scaling
0% 10% 20% 30% 40% 50% 60% 70% 80%



• Some prior experience required
– Dev and test in production-like environment
– Manage application lifecycle
– Automation
• Provisioning
• Maintenance
• Scaling


Where focus POC? 13

Visibility

High 33% 21%

Low
33% 13%

Operations Business Focus
Copyright © 2011 Process Institute Predicts higher performance

POC – executive level sponsorship 14

• Who is executive sponsor of your cloud POC?

IT Manager

IT Director

IT VP

CIO/CTO

CEO

Business executive

0% 10% 20% 30% 40%


Critical Dependencies – during project 15

Q: Indicate if each was implemented during your cloud project.

Policies - automation
Clear IT goals
Ops shift role
Separate process
Clear Business goals
POC - users on team
Simplified network
Standard infrastructure
Separate environment
Reorganization
Users shift usage
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%




• Upgrade and simplify
– Networks
– Storage
– Servers
– in order to improve asset utilization?

• Start with “cloud in the corner”


Solution features 17

Q - Indicate whether each of these features have been deployed

User access rights
Multi-server
Policy based build
Metering
Policy based deployment
Multi-environment
End-to-end management
VM diversity
Scale up
Application lifecycle
Scale out
Automated provisioning
Environment aware
Semi-configurable services
Charge back
** Multi-cloud
Show back
0% 10% 20% 30% 40% 50% 60% 70% 80%



• Plan for diversity
– Multiple VM platforms
– Multiple clouds
• Provisioning AND run-time management
– Focus on application
• Make shift to usage-based accounting


Project friction 19

Q: Indicate whether your organization encountered the following issues
related to your cloud project.

Over schedule
Over budget
Scope creep
Too much customization
Scaled back to fit
POC failed
Failed to scale
User experienced failure
Highly visible failure
0% 10% 20% 30% 40% 50% 60% 70%


Biggest issue to overcome? 20



• Focus on users
– Before – service design
– During – POC team
– After – service consumption behavior


Parting shot 22

• Treat “cloud” as a business project
– Present a business outcomes-based vision
– Find an invested executive level sponsor
– High visibility, business-focused POC


Questions

Kurt Milne
Managing Director
IT Process Institute
Kurt.milne@itpi.org
Twitter @KurtMilne


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