The document discusses agile operations for business application management, emphasizing the importance of optimizing operations without compromising quality. It outlines challenges in application management, defines its processes, and advocates for outsourcing as a means to enhance focus on core business activities while reducing costs. Additionally, it details the benefits of effective application management, including structured support and scalability tailored to business needs.

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Agile operations for faster business
Application Management Services Offering

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Time to think...
 Business optimization means more than cutting costs
 Cost cutting leads mostly to a drop in quality
 Smart operational approaches will lead to savings while preserving the quality
level
 Identifying optimization opportunities may be tricky but it’s worth it
 All you need to do is to give it some thought…

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Common challenges
Application
Management
Defining clear
SLA´s for
(internal)
applications
Performing
platform
changes
Adjusting IT
Strategy
Integrating a
new
application
Load Balance
issues
Keeping the
level of
competence
updated

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What is Application Management?
Application Management
(AM) is the Process of
managing the Operation,
Maintenance, Versioning,
Upgrading and further
Development of an
Application throughout its
Lifecycle.
AM includes Best Practices,
Techniques and Procedures
essential to a deployed
Application's optimal
Operation, Performance and
Efficiency throughout the
Enterprise and back-end IT
Infrastructure.

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Why Outsourced Application Management?
 You gain the ability
 To focus on the core
business
 To directly measure and
pay for the level of
service received
 To reduce indirect costs
and maximize profits
 To increase your
competitive edge
 You lose
 The overhead related to
operating a non-core
business
 Unnecessary staffing burden
 Additional expenses related
to keeping non-core staff
skills updated
 The feeling that you are
probably doing something
wrong

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Application takeover Processes
Analysis &
Assessment
Knowledge
Transfer
Application
Transition
Application
Management
Applications can be managed internally, or…
Can be safely entrusted to a third party

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Application Related Operations
Change Management
Application Development
App. Management
Maintenance &
Enhancement
• Enhancement
Requests
• New Feature
Requests
• Bug Fixes
Production
• Rollout
• Installation
QA
• Test
• Verification
• Final Approval
Development
• Version Control
• Integration
• Build Verification
• Release Mgmt.
Design
• Requirements
• Specification
• Review
Quality Control
SLA & Change
Management
Monitoring &
Support

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• Extended Service Times (24/7)
• SLA’s tailored for the specific business
requirements
• Single point of Contact for Service Managers
• Optimized Levels of Support
• Dedicated Operation Center
• Lower Application Support Costs
• Services guaranteed to meet Customer’s
expectations
• Assistance in finalizing and refining the
requirements
• Expert advice for detailed architectural and
business feasibility study
• High Quality Implementation
• Agile development processes to guarantee
flexibility
• Load balancing policies for meeting
fluctuating demand
• Continuous human resource availability in
case of personnel shortage
• Optimized competence management for key
technologies
• Service Level scaled to customer’s growth
• Technical skill pool flexibility and scalability
• Dynamic resource pool management for on-
demand application changes
• On-demand staffing service
• Absorbing selected, process-related customer
staff
• Contracting processes simplification
• Take-over legal risk
• Knowledge Management Solution
• Free up Customer's Experts for higher value
activities
• Enable the Customer to focus on core
business
• Determine support levels based on actual
demand
• Provide up-to-date knowledge through
training
• Extended Operational Support
• Modernize out-of-date Applications for
cheaper, streamlined maintenance
• Up to date knowledge of core technologies
• Optimize the range of customers technologies
• Modernize out-of-date applications, modules
• Simplify IT architecture
Potential and Benefits
Harmonize IT InfrastructureHR and Knowledge Transfer Cost reductionExtended support Service Flexibility Scalability

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References
• Service Order application development, maintenance & support
• Service Order is an enterprise application that handles all the
processes related to the on-boarding and off-boarding of
subscribers.
• It manages the material and human resources involved in the
connection, disconnection and service modification delivery.
• Ticketing application take-over and further enhancement
• Sinoptix took over an internal custom built application and
managed to support it and further enhance it.

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Questions
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