This document provides an overview of CAI, an IT services company with over 25 years of experience. It summarizes CAI's clients in various industries, the services it offers including application development and support, and how it provides value through cost savings and improved performance. It also describes CAI's global delivery centers and processes, and reasons why companies work with CAI such as leveraging employees on strategic initiatives and getting out of legacy systems support. The document concludes with next steps of an executive briefing to discuss CAI's methodologies, offshore capabilities, intellectual property, and vendor management services.

1. Overview
Peter DeYoe
Division Director
(302)888-5530
Peter_DeYoe@compaid.com

2. Agenda
Overview A brief company overview of CAI
Clients Clients throughout the Fortune 1000 and Government
Offerings Services and products to meet your needs
Value Our Value Proposition — What CAI can help you achieve
Capability World Class services provided globally
Why CAI Reasons to Select CAI
Next Steps Where we can go from here

3. CAI Company Overview
• 25+ Years in IT Services Business
• 2,700 Associates Worldwide
• $220+ Million in Revenue in 2007
• Offices in 34 Metropolitan Areas
• Four Major Delivery Centers
• Privately Held Entrepreneurial Organization
• Fortune 1,000 Customer Base
• Process & Metrics Driven

4. Computer Aid Clients
Manufacturing Federal Government
State Government
Retail Services
Financials Transportation / Logistics Education
Insurance Utilities

5. CAI Services
Best Practice & Governance Best Practice
Consulting
Application Application Staff
Development Support Augmentation Process &
Metrics
Fixed Price Applications Preferred
On/Off Shore Help Desk Status ITIL, 6 Sigma &
CMMI
Construction Managed Vendor IT Metrics &
Management Maintenance Management Productivity
Institute
Managed Services

6. Move your Key Personnel from
Operational to Strategic Work
CAI will Deliver Fixed
Price, OnTime, Quality &
Fixed Price Budget
Development
Internal IT Staff
Business Knowledge &
Relationships
CAI will Improve
Productivity by
20-30%
Managed Support

7. Value Propositions
Application CAI can save clients 20 -30% of their current support costs
Support within the first year by providing increased productivity and
Outsourcing allowing you to redeploy your people to strategic projects
thereby eliminating the need for expensive consultants.
Application CAI provides quality development services that are
Development fast, economical, on-time, and within budget
Outsourcing with no surprises!
IT CAI can help you create 20% or greater capacity in the first
Governance year and provide the visibility, optimization, and control of IT
Consulting needed for SEI, Six Sigma, ITIL and Sarbanes Oxley
compliance.
Managed CAI can provide the right skill, at the right price,
Staffing at the right time and reduce management
Augmentation and administrative burden.

8. Customer Value
Customer Value
 Savings
 Performance
 User Satisfaction
 IT Perceived Value
CAI Management
 Selection of
Resources
 Service-Based
Delivery

9. Solution Delivery Centers
• Tracer® is the ―Seamless‖ Workflow
Manager
– Client
– CAI Onsite
– CAI Offshore
• All Delivery Centers perform within the
same methodology and process
environment
• The CAI Delivery Processes along with
Tracer serve as the ―Glue‖ between all
constituencies
• CAI Offshore Delivery Centers
generally function as an extension to
the Domestic Delivery Centers and
Services Delivery Teams.
• CAI Offshore is not a discreet product,
rather it is an imbedded component of
CAI’s offerings

10. CAI Locations Worldwide
Toronto, Canada
London, England • CAI manages all processes and
• CAI manages all processes and resources
resources • 35 resources
Shanghai, China • Application Development
• Application Development
• Application Support • CAI-Newtouch JV Partnership (3/07) • Application Support
• Interconnected Support Center • Strong BPO and Call Center • Interconnected Support Center
capabilities
• 600 resources
• Proven track record in Application
Development, Testing, and Support
• Interconnected Support Center CAI Corporate Headquarters
Allentown, PA
Three domestic Delivery Centers
2,700 Associates Worldwide
Manila, Philippines
• CAI-STA is a JV partnership REGIONAL OFFICES:
Albany; Allentown; Atlanta; Baltimore; Boston;
• 10 years’ experience in Manila Buffalo; Chicago; Detroit; Harrisburg; Jacksonville;
• 100 Resources New York City; Philadelphia; Pittsburgh;
• CAI manages all processes and Princeton/New Hope; Raleigh-Durham;
resources Rochester; Tallahassee; Washington, DC; West
• Extensive Application Development Palm Beach; Wilmington DE.
and Support experience
• Interconnected Support Center

11. Offshore Solution Center Benefits
• High retention rates
• Consistent processes, methodologies and
procedures
– Technical (Virtual Solution Center)
– Admin & HR
• Integration with CAI’s infrastructure
• Consistent communications
• Utilization of Tracer
• Cost effective business model

12. Why do companies work with CAI?
 We Letemployees & business knowledge on most strategic initiatives
Leverage
You Focus on Your Core Activities
 LetstechnologyGet Out of the “Legacy Systems Support Business”
Aging
Them
and/or workforce
 Infusion of Best Practice Process & Metrics
Increases the productivity of IT & Business
 Buy a Business Solution, not on SLAs & scope
CAI provides the management and contracts
Hours
 Our Commitment to Building Long references
Delivering measurable value — A strong reputation &
Term Relationships
 An Easy Company to do Business With

13. Next Steps
Executive Briefing
Agenda Topics
• Application Development Methodology
• Application Maintenance Methodology
• Managed Staff Augmentation
• Offshore Capabilities
• IT Governance Consulting
• CAI Intellectual Property
– TRACER® (Process Management & Enforcement Tool)
– AI (Automated Insight)
• Vendor Management Services