Resume

1. Tushar Trivedi 312.404.1513 Page 1 of 2
TUSHAR H. TRIVEDI
Libertyville, IL 60048
TTrivedi@yahoo.com | 312-404-1513
http://www.linkedin.com/in/tusharhtrivedi
SENIOR INFORMATION TECHNOLOGY EXECUTIVE – SOFTWARE DEVELOPMENT & QA
Software development and IT leader with 15+ years of experience positively impacting speed to market,
quality and customer satisfaction, resulting in multiple awards.
Persuasive leader and mentor who has built, scaled and guided high performing teams through multiple
acquisitions and mergers with high employee engagement.
CORE COMPETENCIES
• Leadership & Vision
• Strategic Planning
• Budget
Administration
• SDLC Optimization
• Software Quality
Assurance
• Employee
Engagement
• Vendor Management
• IT Governance
• Requirements
Management
• Defect Management
• Offshore
Development
• Portfolio
Management
• Program
Management
• Project Management
• Mergers and
Acquisitions
• CMMi
• Lean Six Sigma
UnitedHealth Group - OptumRx – Schaumburg, IL 2011 - Present
Senior Director IT – Software Quality Assurance
Increased efficiency and effectiveness of Pharmacy Benefits Management (PBM) IT by improving SDLC
and infrastructure processes, delivering SQA services and improving IT Net Promoter Score (NPS).
Accountable for schedule, budget, scope and quality of software deliverables.
Key Achievements
• 99% defect removal efficiency achieved by maturing SQA from an unmeasured, practitioner
dependent discipline, to a metrics driven, scalable organization.
• Provided end-to-end SQA Services for $160M in M&A investments across pharmacy and digital
applications using waterfall and agile.
• Doubled ROI to $1.4M from test automation winning continued future business investment. Provided
regression and in-sprint automation with cross application support.
• Increased SQA coverage from the RxClaim product suite to encompass a total of 24 applications and
services covering technology stacks from AS400 to Web, Mobile, ESB and Web.
• Defined quality strategy supporting implementation of mature QA practices across all the PBM
applications as part of the CIO’s overall annual IT strategy to support the business.
• Grew and transformed a team of 150 highly resources with a budget of more than $5M deployed
across Agile and Waterfall projects, improving productivity and employee satisfaction.
• 70% waste reduction by leaning out the SDLC process using Six Sigma principles and implementing the
IBM Rational CLM tool suite.
• 50% reduction in blended rate by defining and establishing a global resourcing strategy.

2. Tushar Trivedi 312.404.1513 Page 2 of 2
• 30% cost reduction achieved by leading a multi-vendor global software engineering center of
excellence (COE) standardizing process, tools and techniques creating a platform for measurement,
transformation and scaling the organization.
• Extracted resource, process and technology synergies from over 7 acquisitions.
• Listened to and translated client feedback/VOC into $5M in cost avoidance in 2016 for RCA/CAPA
activities, improving the reliability of infrastructure, applications and services.
• Developed an Enterprise Portfolio & Program Management process prioritizing projects for a $30M
SDLC investment.
• Established a Certified Business Analysis Professional education program for the Business Analyst
community reducing requirements related defects.
• Stood up a Client Advocate Team providing greater IT transparency and increasing the IT NPS.
• Provided leadership to integrate PBM services with client systems including a large $10B PBM client.
Cyberpulse L.L.C – Highland Park, IL 2011
Consultant
Leveraged key Project Management, Software and Business Development skills to establish a new
subsidiary (Ascend CV L.L.C.) delivering a cardiovascular reporting solution on-premise and via SaaS.
McKesson Technology Services – Wheeling, IL 1998 –2010
Senior Project Manager (Software Development and Globalization) (2006 – 2010)
Director of Quality Assurance (2000 – 2006)
Manager of Software Quality Audit (1998 – 2000)
Progressed from managing one QA team to having full SDLC accountability for an application.
Full SDLC delivery responsibility for HHRM (an Oracle database, PL/SQL and IAS based enterprise
HR/Payroll product with a Java client & $1M R&D budget). Released 3 Enterprise Releases and over 40
smaller releases. Provided support to implementation, technical support and sales. Supported the
Enterprise Globalization Governance Office for global resourcing initiatives across the company.
Key Achievements
• Achieved and maintained "best in class" KLAS customer survey rating.
• 60% ($1.1M) SDLC budget reduction by implementing an offshore and near-shore strategy.
• Negotiated contract from $1.4M to $677K for reverse engineering HHRM after acquiring intellectual
property and bringing the 3rd
party product in-house.
• Secured $500K of savings for each major release by introducing the full suite of Rational tools and
processes covering requirements, design, development, quality and release management.
AWARDS
OptumRx (Catamaran)
Operational Excellence Award for multiple improvements in Business operations and IT.
McKesson Technology Services
9 separate Keystone Awards for improvements resulting in over $2M in annual savings.
EDUCATION
Bachelor of Science, Dual Major in Computer Science and Geology
Staffordshire University – Stoke-on-Trent, England