TMS is an Australian company that has been operating for 25 years. It develops tools to help teams improve performance based on research into what makes successful teams effective. The document introduces TMS's approach of using simple and practical methods to get teams thinking about how to improve work processes and outputs. It also describes some of TMS's assessment tools that analyze things like individual preferences for different types of work and team dynamics.

1. Welcome to Team Management Systems: An Introduction An Introduction For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

2. Australian Business 25 years old Publishers of feedback tools Offices in the UK & US 14 Languages 160 countries +1, 000, 000 people Started when Dick & Charles asked: What do successful teams do? For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au TMS: The company What do successful teams do? Let’s Investigate!

3. TMS: The Approach A way to get people thinking and talking about work. And doing something about it. Simple, Practical and Research-based For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

4. Types of Work Wheel How do we turn inputs into outputs? Ideas into reality? For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

5. Types of Work Wheel what type of work do you prefer? The Types of Work Wheel is a task cycle which outlines each of the critical work functions For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

6. For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au Standard Operating Procedures Project Management Principals Gant Charts MS Project Action Plans Itineraries Rosters Goals Targets Operating Plans Protocols Organising Generating Buy-in ‘ Charm Offensive’ Marketing/Promotions ‘ What do others think?’ Brainstorming Creative Problem Solving Snr Mgmt. ‘Roadshows’ Inputs Sustainability TQM & Quality Systems Control Systems Legals Proof reading / Grammar Due Diligence Compliance Inventory Controls /Stock Checks Financial Metrics Accounting Guidelines Continuous Improvement Values Checking ‘ Emotional Climate’ Scan Corporate Governance Environmental Protection WH&S EEO Antidiscrimination ACCC Exploring ideas Contingency Planning Black Hat Thinking Product Testing / Focus Groups Pilot Programmes Prototypes Drafts World’s Best Practice Market Research Environmental Scanning Attending Conferences Media Analysis ABS data / Demographics Competitor Analysis Continuing Prof Dvlpmnt Professional Journals Periodicals Industry Updates Culture Surveys Attitude Surveys Internal Newsletters HR Metrics ‘ Ear to the Ground’ - FYI Advising B F C E Transition Exploring A S P I Controlling Outputs

7. Which is nearest to you? “ My job is interesting, demanding and challenging. It suits the way I like to work.” or “ My job is a means to an end. I do it because I need to earn some money, not because I enjoy it.” For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

8. Job Match Harvard Business Review: Greenberg & Greenberg (1980). Job match the most reliable predictor (by far) of job effectiveness. 360, 000 employees (sales), 14 industries Greenberg, H.M and Greenberg, J. 1980. Job matching for better sales performance. Harvard Business Review . 58: 128 – 133. For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

9. Emotional Commitment and Effort Emotional engagement is four times more valuable than rational engagement in driving employee effort. 50, 000 employees, 10 industries Corporate Leadership Council. 2004. Driving Performance and Retention Through Employee Engagement. Corporate Executive Board. For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

10. RIDO – how do you prefer to work ? For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

11. Work People + People at Work = For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

12. Team Management Wheel What you prefer to do and how you prefer to do it For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

13. We tend to P ractice What we P refer And become more P roficient in our preferred areas This in turn gives us P leasure from our work Rule of 4ps Team Management Systems © 2008 For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

14. Your Team Plot Team Management Systems © 2008 Comment on: Tasks (what we do) – strengths and weaknesses Dynamics (how we work together) – strengths and weaknesses The likely impact of the least represented roles How might we ‘plug the gaps’ to improve performance, interactions and outputs How to sustain this high performance at work For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

15. Applications Team Development - Project or Functional Leadership Development Change Programs / Mergers / Restructuring Conflict resolution/Mediation Talent Management Graduate Programs Design, Recruitment, Selection & Induction Career Development Sales / Service / Soft Skills Training Coaching Team Management Systems © 2008 For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

16. TMS Work Pyramid For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au

17. Thank you from Team Management Systems For more information please contact Julie Pigdon on 07 3368 2333 or email access@tms.com.au