Review of key insights from Kineo's 2013 survey and the top tasks for corporate Learning & Elearning Departments in 2014

1. Learning Insights
Key L&D Tasks For 2014

2. Review of key insights from 2013
survey - slides 3-34
Key tasks for L&D in
2014 starts on slide 35
Feel free to jump ahead


3. Learning
at the
speed
of need
Learners,
companies
won’t wait...

4. 1
Learning is pervasive
Learning is continuous,
collaborative & connected.
Lives outside a learning
management system.

5. 5

6. Informal content expanding e.g. Google, ebooks,
videos, podcasts, blog articles, slides, webinars, etc.
Social learning expanding through online networks,
that allow commenting, ratings, and sharing.

7. 2
Assessment is different
in a pervasive learning
world

10. Open Badges

11. 3
Design and delivery
challenges

12. Workforces more global, more mobile
Speed of change - legislation, products
Technology - multiple devices

13. Need one version that responds
not multiple versions

15. 4
Design higher empathy learning
Adaptive and personalised learning
approaches

16. High system
Online
Compliance
Adaptive &
personalised
Contribute &
collaborate
Immersive
& real
Low empathy
High empathy
Coaching
Resources
Books
Mentoring
Low system

17. The web moving this way
Amazon and Google are highly
personalised based on your behaviour
Amazon knows what sites you visited, what
you looked at, prices you were offered,
where your mouse hovered.....

18. Learning Sites
We track and record learning,
mostly so we can report on
activity, progress, and completion
Commercial Sites
Track activity so can change what
is provided to us on the next visit
eg adverts, offers, content

19. 5
Line managers remain critical

20. Higher empathy approaches
-
Coaching
Mentoring
Feedback
Reflection

21. 6
Never underestimate the power of
learners to help each other and
learn from each other

22. Users forming their own groups and
seeking help from their networks

23. Social learning
Users adopting new
technologies
- Facebook Groups
- Webinars
Users not waiting

24. 7
Danger Informal Learning Becomes
Chaotic
How can we guide learners?
Provide resources not
courses.
Curate content.

26. 8
Internal staff development
Recruit for attitude, motivation,
…‘Will not skill’
Growth in Apprenticeships

27. 9
More for less

28. More for less
Business case
Focus on benefits

29. Utilise lower cost
methods
- Open source
- Rapid tools

30. Totara & LMS
Solution

31. 10
Where web technology goes,
learning will follow

33. Google Now
Provides what you need before you
ask for it:
- Weather
- Travel, traffic
- Company information
- People information

34. If Google was building
an LMS it would:
Provide what you need before you ask for it
Be instantly available on all devices
Have voice search
Provide personalised results
Guide you to resources based on author authority & social
signals
Have content that seamlessly works across all devices
Provide immersive content, adapted to your needs
Assess and recognise learning wherever it takes place

35. What can you do?
1. Establish a culture of pervasive learning
Curate, cultivate , celebrate – don’t control
2. Increase empathy in your learning experiences
Show people you care – diagnostic, support, manager follow through
3. Let Google lead – but don’t fall too far behind
How can you personalise results in your LMS and systems?
Can you offer meaningful suggestions to learners?

36. What can you do?
4. Improve systems, reduce their cost technology
Open source / authoring tools
Spend on distribution as well as content (and it’s cheap)
5. Make it personal
Starts with how we engage and reach
Tailor message to channel and audience

37. What can you do?
6. Make assessment an experience not an event
Think beyond the test, continuous and multi-channel
Social participation as assessment?
7. Follow the money and prove the value
ROI still key but include Google Analytics in your measure too
8. Empathise with and enable your line managers
They are your empathy agents – are they looked after?

38. What can you do?
9. Be a consultant
It’s up to us to drive change - one project at a time
“We need to make from taking orders for more of the same to
saying let’s do it differently”
10. Become an authority
“Design and delivery is a commodity, expertise is a differentiator”
Show your expertise – share inside and outside via Social Media
Be relentless – be pervasive

39. Thank you
Report and lots more available at
www.kineo.com/resources
twitter @steverayson @stephentwalsh
stephen.walsh@kineo.com
steve.rayson@kineo.com