The document discusses using web 2.0 tools like social learning networks for eLearning and knowledge management. It provides examples of how a mortgage company, ALI Group, implemented a blended learning approach using tools like wikis, blogs, webinars and online communities. They aimed to increase training reach, consistency in business generation and ROI. Lessons learned included getting business buy-in, allowing time for adoption, keeping content fresh, and reporting savings. Next steps included incorporating more tools like Yammer and evaluating effectiveness. Risks discussed were privacy, security and productivity, and ways to market trainings, monitor usage, and measure ROI through engagement metrics.

1. Web 2.0 tools for eLearning and knowledge managementLeigh WilbyNational Manager – Training & DevelopmentALI Group

3. NetProspex Social 50May 2010

4. Social Learning: Web 2.0 in education provides Observation

5. Effective Modelling

6. Discussion and involvement

7. Retention of information

8. Increased motivation

9. Strengthen confidence and ability Self-regulationSource: Human Learning (1999)

10. The Principles of Connectivism Process of connecting information Diverse opinions, ideas and concepts Capacity to know more, is critical Being connected

11. Learning from others

12. Different modes of online interaction Interesting fact: According to an 2010 Edison Research Study Women are bigger social media users than men

13. Where to start?Adapted from a mind map produced by Robin Good, MasterNewMedia

14. The Social Media Effect Source: Pam Dyer, www.pamorama.net, Jan 2011

15. Pedagogy and social learning toolsSource: Andrew Churches, http://edorigami.edublogs.org/

16. Platforms: Virtual Learning Environments (VLEs)“ A virtual learning environment is a collection of integrated tools enabling the management of online learning, providing a delivery mechanism, student tracking, assessment and access to resources.” (JISC, 2005)

17. Platforms: Personal Learning Environments (PLEs)Personal learning environments are a concept based on Web 2.0 and social software. Most informal learning that occurs is learner driven.“the heart of the concept of the PLE is that it is a tool that allows a learner (or anyone) to engage in a distributed environment consisting of a network of people, services and resources. It is not just Web 2.0, but is certainly Web 2.0 in the sense that it is (in the broadest sense possible) a read-write application” Stephen Downes, 2006

18. The PLE vs. VLE Debate Virtual Learning EnvironmentVLEPLEPersonal Learning Environment

19. What about Social Learning Networks (SLNs)? A social learning network integrates social media tools like: Wikis

20. Blogs

21. RSS feeds

22. as well social networking & social bookmarking AND also provides a personal working learning space

23. Case Study: The challenge ALI Group : Mortgage Protection SpecialistsTarget Audience: 1. Mortgage Brokers ( product distribution) – over 20002. Sales team and internal staff - 60+ nationallySituation: More than 4000 brokers accredited. Less than 1000 writing business on a regular basis.Traditional engagement: Classroom and one on one training Conferences / Broker PD Days No online platforms (no internet/ extranet, LMS or content management solution)Problem: No infrastructure – over reliance on manual processes Consistency, cost and timeliness of trainingOpportunity: Greater training reach: 24/7 & rural access Increase in consistent business generation Improved ROI Cross over benefits for staff

24. What would you do?? ? ? ? ? ? ? ? ? ? ? ? ?

25. How did we start?

26. The model we adoptedTraditional delivery methodsOnline LearningWebinars Introduction of new toolsConferencesClassroom TrainingAccess to data/ materialsCoaching – virtual & face to faceCommunities of PracticeAccess to SMEsBlended delivery approach

27. The Solutions.. a work in progress

28. Lessons learned so far ..... Sell it well into the business, establish business unit champions

29. It can take time and perseverance to get people to participate

30. Keep the content fresh and keep it top of mind

31. Report cost savings and results regularly to senior managementWhere to next?Continue the journey

32. Externally, build on the training value proposition of access to relevant and easily accessible learning materials Incorporate other social learning tools: Yammer, YouTube, WetpaintSpread practices internally to build understanding and ownership

34. Discussion: How are you going to determine the most effective technologies to invest in for the most effective outcome?What tools are you currently using and how is this working for you?Risk Mitigation – how are you managing this?Marketing & evaluation? What is your training value proposition?

35. What tools are you currently using & how is this working for you?