The document discusses metrics for measuring engagement and success in digital learning. It provides examples of different types of metrics to capture at various stages, from awareness through application. These include metrics on involvement, interaction, intimacy, influence, content consumption, social engagement, and real-world application. Tracking the right metrics at each stage can provide insights into how to improve the learning experience and better meet learner needs.
This deck can be used as a template for your digital learning business case, process planning, staff development, all the good stuff. Courtesy of my colleagues at Intrepid by Vital Source.
The growth of Artificial Intelligence (AI) is leading to transformation in our workplaces. Professor Klaus Schwab of the World Economic Forum is calling this change The Fourth Industrial Revolution. There are mixed predictions about AI and automation: some people see a reduction in the need for some jobs while predicting an increase in others. There is no doubt AI is changing the nature of work and learning.
In this presentation you’ll get an insider’s view into--
- Some of the jargon behind the technologies e.g. what data scientists mean when they talk about ‘training a model’
- How AI is being used in L&D today to gain insights and automate learning
- Why you should be looking to use chatbots in your learning programs
- How to get started with recommendation engines
- What the issues and challenges are using AI in learning.
- Even if you aren’t a technical person you will get an understanding of leading edge technologies by attending this webinar.
Improve eLearning Acceptance in your Organization24x7 Learning
Read this presentation to know :
Steps to promote and market eLearning projects
Guide to increase eLearning usage
Case Study: Proving eLearning's worth in delivering cost effective training to 8,000 employees
Visit www.24x7learning.com/resources.html To download the presentation
Or
Write to vinita.tyagi@24x7learning.com if you want a copy of this presentation
Connect to Us:
Facebook: facebook.com/24x7LearningIndia
Twitter: twitter.com/24x7learning
LinkedIn: lnkd.in/6qD2pY
Mark Hellinger, CEO of Xyleme, and Stacey Harris, the VP of Research from Brandon Hall Group spent some time analyzing a widespread and problematic deficiency among many learning departments: organizations not measuring if their learning content is effective. Many organizations are making assumptions about their content, which is leading to bad business decisions. Big Data is a major player in nearly every other industry and almost always connected to performance outcomes- why not in learning? Find out all you need to know now!
This deck can be used as a template for your digital learning business case, process planning, staff development, all the good stuff. Courtesy of my colleagues at Intrepid by Vital Source.
The growth of Artificial Intelligence (AI) is leading to transformation in our workplaces. Professor Klaus Schwab of the World Economic Forum is calling this change The Fourth Industrial Revolution. There are mixed predictions about AI and automation: some people see a reduction in the need for some jobs while predicting an increase in others. There is no doubt AI is changing the nature of work and learning.
In this presentation you’ll get an insider’s view into--
- Some of the jargon behind the technologies e.g. what data scientists mean when they talk about ‘training a model’
- How AI is being used in L&D today to gain insights and automate learning
- Why you should be looking to use chatbots in your learning programs
- How to get started with recommendation engines
- What the issues and challenges are using AI in learning.
- Even if you aren’t a technical person you will get an understanding of leading edge technologies by attending this webinar.
Improve eLearning Acceptance in your Organization24x7 Learning
Read this presentation to know :
Steps to promote and market eLearning projects
Guide to increase eLearning usage
Case Study: Proving eLearning's worth in delivering cost effective training to 8,000 employees
Visit www.24x7learning.com/resources.html To download the presentation
Or
Write to vinita.tyagi@24x7learning.com if you want a copy of this presentation
Connect to Us:
Facebook: facebook.com/24x7LearningIndia
Twitter: twitter.com/24x7learning
LinkedIn: lnkd.in/6qD2pY
Mark Hellinger, CEO of Xyleme, and Stacey Harris, the VP of Research from Brandon Hall Group spent some time analyzing a widespread and problematic deficiency among many learning departments: organizations not measuring if their learning content is effective. Many organizations are making assumptions about their content, which is leading to bad business decisions. Big Data is a major player in nearly every other industry and almost always connected to performance outcomes- why not in learning? Find out all you need to know now!
Successful organisations are engaging in new approaches to learning and performance, but formal learning opportunities need to change.
This report considers how L&D leaders can transform formal learning in their organisation. Looking at the learner journey, the role of technology and the role of the classroom trainer, this report aims to build confidence in innovation by learning from the most successful organisations.
Download the report at:
http://www.towardsmaturity.org/transformingformal2016
VIEW THE WEBINAR RECORDING:
The launch presentation of our 2014 annual industry Benchmark study, 'Modernising Learning: Delivering Results' - now available to download along with the launch webinar recording and a host of other resources: http://towardsmaturity.org/2014benchmark
The eBook is available for FREE thanks to the support of the Towards Maturity Ambassadors: http://towardsmaturity.org/ambassadors
Join the LT show's effective practice partner, Towards Maturity to explore how to unlock the potential of your organisation, your staff and your L&D team. This lunch and learn session will combine new research insights from Laura Overton and her team with great conversation with your peers.
The session will be divided into three parts, allowing you to grab your lunch and explore tailored keys that help you nail the tactics to
Transform traditional learning in your organisation
Successfully integrate learning and work
Impact engagement, and ultimately learning culture
How to manage remote teams effectively and increase team collaborationRingCentral UK Ltd
Managing remote teams is to nurture, guide and support team members. This is a helpful guide for managers to make employees engaged and increase team collaboration. Originally published at https://www.ringcentral.co.uk/blog/managing-remote-teams/
Defining Your Social Learning Strategy Mike Merriman
Defining Your Social Learning Strategy
One of the most efficient—and effective—ways to amplify and extend the value of your learning programs is to empower people to interact and share knowledge of their own, in addition to participating in formal learning programs. In fact, a social learning strategy is essential to bringing the power of learning to the forefront of your organization, and ultimately, maximizing the business impact of your overall enterprise learning initiatives.
Join Mike Merriman, Director of Strategic Services at Mzinga, for this session as he explains how you can quickly begin to put social learning to use—on its own, as well as blended with established formal programs—for not only your employees, but your customers, prospects and partners as well. This interactive sessions will include use cases that you can adopt for your own purposes, best practices, and real-world examples.
Mike Merriman
mmerriman@mzinga.com
Follow me @mmerriman
http://www.mzinga.com/company/executives.asp?pagen=46
5 Tips for Creating a Customer-Centric Learning StrategyLaura Overton
A self-directed and personalised learning experience is high on the agenda of most learning professionals. Despite new technologies, new content and new models of learning, we still struggle to engage and connect. So do L&D leaders put learners at the centre of their ‘learner-centric’ strategies? Or do we just think that we do?
How to implement an lms - webinar slidesSprout Labs
Implementing an LMS can be overwhelming for many L&D people. It involves change management and often complex IT integrations. Then there is the challenge of actually building learning experiences employees want to engage with.
Topics that are covered include:
- Who needs to be on your LMS implementation team
- What you need to think about when planning integrations with other systems
- Getting started with developing content
- Applying an ecosystem approach to your LMS
- Learner centred approaches including the learning portal approach and apps
Should learning events be both designed and facilitated with synergy being an integral part of the experience? How can group dynamics best be leveraged to yield exponential and enduring rewards?
During a recent GP Strategies’ 20-minute webinar Steve Swink explored tactics, strategies, and payoffs of synergistic learning experiences from both design and delivery perspectives.
Embracing Change: 9 Tips to help you prepare for the future of learningLaura Overton
Modern Business is becoming more global, fast paced, complex and fluid. Modern staff are increasingly connected, curious, tech-savvy and self directed. Are today’s L&D teams prepared for what that means for learning in the future?
This is a key theme explored in our latest In-Focus report, Preparing for the Future of Learning, released this month in conjunction with our strategic partner, the CIPD. Laura Overton took the opportunity at the CIPD L&D Show to explore what we can learn from Top Deck L&D teams in the Towards Maturity Benchmark, to help us get fit for the for the future of learning.
Are you fit for the future of L&D? Find out:
Use the Towards Maturity Benchmark to assess your current fitness. Receive your Personalised Benchmark report analysing current performance and tailored action plans valued at £300 - free until 15 July.
Smarter Decisions for Stronger Performance: How to use data to partner for su...Laura Overton
Your L&D strategy might be going well, but are your stakeholders buying into planned developments?
Laura Overton delivered this webinar hosted by DPG on 24 July 2015. Laura explained how L&D and HR leaders can use the Towards Maturity Benchmark to gather the evidence needed to show business leaders what's working and highlight opportunities to develop, using the Towards Maturity Model as a framework for constant strategy innovation.
Preparing New Leaders for Frontline ManagementCynthia Clay
60-minute webinar introducing the need for front line leadership training, the movement of Millennials into their first leadership roles, and the importance of training them to retain them.
The Nuts and Bolts of Measuring SharePoint ActivityChristian Buckley
To determine whether something has been successful, organizations must create a baseline of activity, monitor and measure over time, and then compare the results to the baseline. One of the leading conflicts between business users and IT happens when there is not accurate data around what is actually happening within the system. Thus, measuring the success of SharePoint should begin with SMART goals: specific, measurable, attainable, relevant, and time-bound.
Slides from a joint webinar with Christian Buckley, Microsoft MVP and CMO of Beezy, and Tal Ben-David from CardioLog Analytics. The intent of this session is to help organizations to learn more about what can be achieved out-of-the-box and through the partner ecosystem to get SharePoint measurements back on track, with a comparison between out-of-the-box SharePoint analytics usage to help attendees understand the direction Microsoft is headed in, as well as an in-depth demonstration of advanced analytics that you can use today to achieve SMART goals.
Successful organisations are engaging in new approaches to learning and performance, but formal learning opportunities need to change.
This report considers how L&D leaders can transform formal learning in their organisation. Looking at the learner journey, the role of technology and the role of the classroom trainer, this report aims to build confidence in innovation by learning from the most successful organisations.
Download the report at:
http://www.towardsmaturity.org/transformingformal2016
VIEW THE WEBINAR RECORDING:
The launch presentation of our 2014 annual industry Benchmark study, 'Modernising Learning: Delivering Results' - now available to download along with the launch webinar recording and a host of other resources: http://towardsmaturity.org/2014benchmark
The eBook is available for FREE thanks to the support of the Towards Maturity Ambassadors: http://towardsmaturity.org/ambassadors
Join the LT show's effective practice partner, Towards Maturity to explore how to unlock the potential of your organisation, your staff and your L&D team. This lunch and learn session will combine new research insights from Laura Overton and her team with great conversation with your peers.
The session will be divided into three parts, allowing you to grab your lunch and explore tailored keys that help you nail the tactics to
Transform traditional learning in your organisation
Successfully integrate learning and work
Impact engagement, and ultimately learning culture
How to manage remote teams effectively and increase team collaborationRingCentral UK Ltd
Managing remote teams is to nurture, guide and support team members. This is a helpful guide for managers to make employees engaged and increase team collaboration. Originally published at https://www.ringcentral.co.uk/blog/managing-remote-teams/
Defining Your Social Learning Strategy Mike Merriman
Defining Your Social Learning Strategy
One of the most efficient—and effective—ways to amplify and extend the value of your learning programs is to empower people to interact and share knowledge of their own, in addition to participating in formal learning programs. In fact, a social learning strategy is essential to bringing the power of learning to the forefront of your organization, and ultimately, maximizing the business impact of your overall enterprise learning initiatives.
Join Mike Merriman, Director of Strategic Services at Mzinga, for this session as he explains how you can quickly begin to put social learning to use—on its own, as well as blended with established formal programs—for not only your employees, but your customers, prospects and partners as well. This interactive sessions will include use cases that you can adopt for your own purposes, best practices, and real-world examples.
Mike Merriman
mmerriman@mzinga.com
Follow me @mmerriman
http://www.mzinga.com/company/executives.asp?pagen=46
5 Tips for Creating a Customer-Centric Learning StrategyLaura Overton
A self-directed and personalised learning experience is high on the agenda of most learning professionals. Despite new technologies, new content and new models of learning, we still struggle to engage and connect. So do L&D leaders put learners at the centre of their ‘learner-centric’ strategies? Or do we just think that we do?
How to implement an lms - webinar slidesSprout Labs
Implementing an LMS can be overwhelming for many L&D people. It involves change management and often complex IT integrations. Then there is the challenge of actually building learning experiences employees want to engage with.
Topics that are covered include:
- Who needs to be on your LMS implementation team
- What you need to think about when planning integrations with other systems
- Getting started with developing content
- Applying an ecosystem approach to your LMS
- Learner centred approaches including the learning portal approach and apps
Should learning events be both designed and facilitated with synergy being an integral part of the experience? How can group dynamics best be leveraged to yield exponential and enduring rewards?
During a recent GP Strategies’ 20-minute webinar Steve Swink explored tactics, strategies, and payoffs of synergistic learning experiences from both design and delivery perspectives.
Embracing Change: 9 Tips to help you prepare for the future of learningLaura Overton
Modern Business is becoming more global, fast paced, complex and fluid. Modern staff are increasingly connected, curious, tech-savvy and self directed. Are today’s L&D teams prepared for what that means for learning in the future?
This is a key theme explored in our latest In-Focus report, Preparing for the Future of Learning, released this month in conjunction with our strategic partner, the CIPD. Laura Overton took the opportunity at the CIPD L&D Show to explore what we can learn from Top Deck L&D teams in the Towards Maturity Benchmark, to help us get fit for the for the future of learning.
Are you fit for the future of L&D? Find out:
Use the Towards Maturity Benchmark to assess your current fitness. Receive your Personalised Benchmark report analysing current performance and tailored action plans valued at £300 - free until 15 July.
Smarter Decisions for Stronger Performance: How to use data to partner for su...Laura Overton
Your L&D strategy might be going well, but are your stakeholders buying into planned developments?
Laura Overton delivered this webinar hosted by DPG on 24 July 2015. Laura explained how L&D and HR leaders can use the Towards Maturity Benchmark to gather the evidence needed to show business leaders what's working and highlight opportunities to develop, using the Towards Maturity Model as a framework for constant strategy innovation.
Preparing New Leaders for Frontline ManagementCynthia Clay
60-minute webinar introducing the need for front line leadership training, the movement of Millennials into their first leadership roles, and the importance of training them to retain them.
The Nuts and Bolts of Measuring SharePoint ActivityChristian Buckley
To determine whether something has been successful, organizations must create a baseline of activity, monitor and measure over time, and then compare the results to the baseline. One of the leading conflicts between business users and IT happens when there is not accurate data around what is actually happening within the system. Thus, measuring the success of SharePoint should begin with SMART goals: specific, measurable, attainable, relevant, and time-bound.
Slides from a joint webinar with Christian Buckley, Microsoft MVP and CMO of Beezy, and Tal Ben-David from CardioLog Analytics. The intent of this session is to help organizations to learn more about what can be achieved out-of-the-box and through the partner ecosystem to get SharePoint measurements back on track, with a comparison between out-of-the-box SharePoint analytics usage to help attendees understand the direction Microsoft is headed in, as well as an in-depth demonstration of advanced analytics that you can use today to achieve SMART goals.
Knowledge Management is first and foremost a willingness and desire of people within the organisation to help each other make things better. If this desire is not truly there, all that your process and technology-related investments will lead to, are expensive and embarrassing white elephants.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
Presented by Daniel Burstein, Rebecca Strally, and Diana Sindicich of MECLABS.
This content was originally developed for Dr. Goel's Social Media Class (Graduate level) at the University of North Florida. Learn how to use data to leverage your social media presence using a tested methodology and strategy.
Proven Strategies for increasing Adoption and EngagementChristian Buckley
While Office 365 continues to grow at a rapid rate, adoption can be slow and difficult without a strategy in place. This presentation covers a number of different topics that all have an impact on end user adoption and engagement. This presentation shares: a "go to market" strategy for a successful Office 365 deployment; productivity features that will enhance adoption; strategies for keeping end users engaged; how to track usage and activity so you can measure your success; and touches on many of the productivity features (Groups, Delve, Yammer, co-editing, etc). The primary focus, however, is on the management/ongoing educational aspects of a successful deployment.
Struggling with getting executive buy-in or demonstrating how & why Yammer could be useful for your organization, regardless of which version of SharePoint you are using? Then this session is for you! This fast moving presentation will balance quick wins with longer term aspirations. You’ll learn how to adjust the approach for different sets of stakeholders and have a framework to show how these qualitative and quantitative approaches come together.
BUILD YOUR BLUEPRINT FOR DIGITAL LEARNING: HOW TO TRANSFORM YOUR LEARNING ORG...Human Capital Media
According to Willis Towers Watson, 90 percent of maturing companies expect digital disruption, but only 44 percent are adequately preparing for it. In this webinar hosted by Manjit Sekhon, Director of Learning Experience Design at Intrepid by VitalSource, you will learn how to help your organization prepare for the challenges of digital disruption through next-generation digital learning. The webinar will cover the topics you need to think through before making a digital move and will include a downloadable blueprint template to get you started on your own digital learning transformation journey.
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How to shift your mindset when it comes to effective digital learning strategies
Methods for thinking about utilizing your current resources differently
Receive a template PowerPoint ready for you to build out and immediately use for your own organization’s specific objectives and opportunities
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A review of what an Enterprise Social Network is, why we needs them, and how to embark on a Social Journey that will actually get you to your desired destination.
Infusionsoft Socially Enabled Internal Communication ProposalKimberle Morrison
We're growing and needed a more effective and scalable way to communicate internally. This presentation outlines our process and the rationale behind how and why we decided to go with a socially enabled system for communication and collaboration
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How you can add value with social media for strategic organisational issues.
Facilitate adoption of internal social media platform with practical user scenarios.
Make a Hard Core Impact with Soft Skills Training | Webinar 07.23.15BizLibrary
Soft skills are at the very heart of professional and organizational success. However, many organizations struggle to deliver impactful and effective soft skills training. The reasons vary from organization to organization. Many of the reasons are rooted in the complexities associated with the development of the skills themselves which, in turn, leads to complex challenges with measuring the business benefits to soft skills training.
www.bizlibrary.com
Keynote speaker Victor Neyndorff tijdens Eventex congres als ervaringsdeskundige op het gebied van de return on investment on events. Victor geeft inzicht in ROI en maakt het publiek enthousiast over de methodologie.
Presented at Learning Solutions 2017 with Denise Wilson.
In retail banking, like many regulated industries, the entry-level customer service employees have complicated jobs combining relationship skills, compliance with complex regulations, and adherence to frequently changing policies and procedures. Conventional wisdom still says these skills are difficult to learn effectively with online learning technology, particularly if the learning is self-directed.
In this session, you will learn how Capital City Bank turned a once burdensome onboarding program into one that engages and motivates new tellers. See how they tackled the onboarding challenge with a self-directed online learning experience that meets all five “moments of learning need,” offers intuitive performance support, provides career path opportunities for all tellers, and reinforces corporate culture.
In this session, you will learn:
How to structure a single online learning journey intuitively for performance support, compliance training, and new-hire orientation
How to apply gamification and communication approaches to attract and motivate participants in your own learning programs
How to create personalized experiences
How to create custom content on a budget
Breaking Up with Bad Training - How to design learning people loveJudy Albers
Implications of scientific and social research on how our brains learn and what makes content go viral. How to design for the five moments of learning need.
Brain Research shows Learning is EmotionalJudy Albers
Neuroscience tells us emotions are key to learning, but which ones should we appeal to and when?
Drawing from the writings of Paul Ekman and Annie Murphy Paul, here's a handy list of which emotions get people's attention, and which emotions help them learn.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
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HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
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Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
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Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Digital Learning Sample Metrics
1. Digital Learning Sample Metrics
What you should be looking for to know if you’ve created something truly engaging.
2. It’s not just about completions.
It’s about so much more.
The new ecosystem you are creating will give you access to much more data than you’re used to from your
traditional LMS. With a proper measurement strategy, you’ll have a much better understanding of your users
and will be able to analyze needs faster, as well as make better content and design decisions.
Remember, every organization has different needs and the ecosystems you create will be different. You may not
be able to capture all of the information listed in these examples, but having an idea of what measurements you
will need early on will help you make more informed decisions going forward.
3. 3
Past and
Present
As you lead your organization through this digital transformation, another thing to keep in mind
is how you measure success. How we measure success today is different than we used to in
measure it in the past, so it’s important to adjust your mindset for that. Here’s a quick reminder.
Physical
presence in
class
Completed
an eLearning
(clicked to the end)
Created an
action plan to use on
the job after an ILT
Passed
a Quiz
Improvement in
scores from Pre and
Post tests
How we used to measure learning
How we measure learning now
Engagement
with content
and peers
Meeting
completion
criteria (points,
badges, etc.)
Did users
demonstrate
evidence of on the
job application during
the experience?
Were users able to
generate and
share personal
insights from the
content?
Did users
create a
working job
deliverable?
4. Use Web
Analytics
Involvement, Interaction, Intimacy and Influence define “engagement” in Web Analytics, and
translate well for engagement in digital experiences.
Category Definition Metric
Involvement Measurable aspects of an individual learner’s
connection to the digital experience
• Frequency of visits
• Average time of session
Interaction Depth / breadth of learner connection to the digital
experience
• Content page views per visit
• Number of pieces of content accessed
• Return rate per piece of content
• Search volume
Intimacy Direct sentiment of a learner towards the digital
experience
• Net promoter score
• Feedback collected
Influence Indicators that a learner will encourage the learning
of others
• Discussion forum participation rate
• Public posting of assignments
• Number of “likes” given to content
5. Learner
Activity
Another way to look at measuring engagement is to follow the flow of learner activity and
measure every step along the way.
Invitation to
join/register (email)
Acceptance/
Registration action
completed
(email/other system)
Course launch email
sent/ auto enrollment
link sent
Learner accesses
site/class and logs in
Learner clicks on
content but doesn’t
complete it
Learner completes at
least one content item
Learner accesses
multiple types of
content
Learner interacts with
others (discussions,
projects, feedback,
support)
Learner meets
completion criteria
Learner applies on the
job
Awareness
andInterest
Consumption
Social Completion Application
6. Awareness
and Interest
Here are some things you can track, and what you can do with that information.
What to Track Why track it
Total # of logins How many people have logged in vs. the total population? This could be helpful in seeing if
your communications or marketing campaign was effective. If the logins are low, perhaps you
need a different round of communications, or a high profile leader to push your initiative so
that it reaches more people. Think of new ways to attract people.
# of logins per day / avg.
length of visit
How often are users logging in? Multiple times a day? Once a week? Once a month? How
long are they staying once they are there? This type of information can be helpful in multiple
ways. If people aren’t logging in, why? Poor communication or marketing of the program? For
users accessing multiple times per day, what are they using it for?
Time of day for peak
usage
Being able to see the time of day that users access content the most can be a powerful tool. If
there is always a spike in usage around 10am, then that may be the best time to release new
content. It will get the most eyes on it and generate more engagement that is likely to hold it
over longer for others to see it later when they log in.
7. Consumption
Metrics
Here are some things you can track, and what you can do with that information.
What to Track Why track it
Most viewed or
completed content
Knowing what content is getting the most views is important data for your larger data story.
What’s the topic of this content? What type of content is it (article, video, etc)? Were users
required to complete this content or was it organic? It’s difficult to use required content as a
look into engagement. If you’re forcing users to complete something, then you’re not
measuring their actual interest in the content, and that could lead you down the wrong path.
Likes, dislikes,
comments, and shares
This will give you an idea of how well a content is being received. Likes and dislikes will give
you a quick look at perception of the videos. Compare these with the # of views and see what
the % of views vs likes is. A high like % is most likely telling you that content is what users need
for that topic.
Then explore the comments to see if you uncover additional needs. “This was great. I’d love to
see more about … too.” or “I wish this would have talked about ...”
Type of content What types of content are your using viewing the most? Videos, articles, podcasts, links, etc?
Identifying trends like this can tell you the types of content your users prefer most and you can
cater to those preferences as you curate or development new content.
8. Social
Metrics
Here are some things you can track, and what you can do with that information.
What to Track Why track it
How deeply are people
interacting with each
other?
We know how many views a piece of content has, but let’s go one layer deeper. Are people
engaging and interacting with each other?
How many posts are there on a topic? How many people are replying to other comments (actual
conversations)? How many projects have been submitted? How many peer reviews have been
completed?
9. Application
Metrics
Here are some things you can track, and what you can do with that information.
What to Track Why track it
How are individual learners
actually changing their
behavior on the job?
Before course launch, identify behaviors that you want to see changes in.
How is the class as a whole
changing their output as a
result of this course?
Identify a deliverable learners should be able to create on the job? Design the program
around step by step creation of the deliverable and allow for peer to peer learning and
feedback.
10. The stories are in the data.
This is only a small sample of things to measure but you can see how individual data points can give you valuable
insight. What’s even more powerful is when you combine the data. Don’t just look at one piece, compare several
pieces to get the full story.
See appendix for some high impact stories, and visit the Intrepid by VitalSource Learning Library to find more
detailed case studies.
11. Situation
• Consumer goods organization transforming from a holding company to an operating
company
• Goal: cascade the core components of in-person and virtual leadership program delivered to
top executives to the entire company
Solution
• Blended approach embedding Harvard Business Publishing content in the Intrepid platform
with client context and applied learning
• Combination of live webinars and self-directed learning paths with recorded videos, Harvard
content, discussion threads, and individual and group missions
Results
• Very high satisfaction, program impact, and applicability to job ratings (4.5/5, higher than
traditional classroom training historically offered) from learners and strong support for the
blended learning approach from the CEO
• Program participant: “Once everyone is through the program and has engaged in the content
we will operate as a ‘well-oiled machine’.”
• Learners report the platform activities made the content come alive and made the company-
specific context clear
• 800 participants through the program globally across roles in 8 languages
• Program has won 2 CLO Learning in Practice Gold Awards and 2 Brandon Hall Excellence in
Learning Awards
Story: Company Wide Leadership Development
12. Situation
• Highly distributed global locations
• Rigorous, 18-week role-based training
• 100% in-person training model
• Large team of skilled facilitators required to travel constantly to locations
Solution
• Blended learning model enables new hires to learn at their own pace & connect
regularly with facilitator for VILT events. Includes role-specific training.
Results
• ~10,000 new hires onboarded
• 15%+ reduction in onboarding cycle time for call center new hires. Thousands of
hours of productive time added to the business.
• Increased instructor productivity – reduce teaching time & over-time for admin;
increase course prep & development time.
• Increased training availability – now available world-wide regardless of new hire
numbers or geographic location.
• Accelerated adoption across multiple roles.
Story: Health Insurance Call Center & Operations Onboarding
13. Situation
• Enterprise PLM software rollout and change management strategy to drive
efficiency and throughput across the organization.
• Training required for 70+ roles
• Initial approach was an 18 month software rollout/migration and change
management plan that included 50+ ILT events tailored for the unique roles – at
massive time, expense and opportunity cost.
Solution
• Blended learning online + classroom approach of 34 courses delivered to 8,000
learners in 4 countries and in 2 languages. “Tell Me, Show Me, Let Me, Help Me”
format guides self-paced training with same training site used for ongoing
performance support. Applied PLM practice through real-world assignments.
Results
• PLM software is live and learners are using the site for just-in-time performance
support. The PLM training program received positive participant and leadership
reaction. VP of Customer Service: “This is the best training and only approach we
should use ongoing.”
Story: Aerospace Manufacturing Software Rollout
14. Situation
• Firm sought to broaden partner awareness and knowledge related to top
strategic themes impacting their global clients
• Partners traditionally met every other year for development
• Most sophisticated, time-starved, senior-level executives in firm
Solution
• Developed 10 MOOC-like courses on strategic themes as pre-work leading up to
2 in-person global events
• 1600 learners; ~ 5 hours/course
Results
• 600 client conversations
• 1100 partners took 2+ courses
• Vast majority of senior partners rated online learning “very effective preparation”
for live learning events
• Based on results, program being rolled out to broader audience
Story: Management Consulting Senior Partner Development
15. Situation
• 2 year program to accelerate leadership development of entry-level talent capable of
meeting challenges of global supply chain operations. Longitudinal program includes 3 eight-
month rotations.
• Global program needed an integrated learning experience that supports the three rotations.
Solution
• Developed two 3-month MOOCs that enables collaboration and real-world application for
new cohort. Phase 1 focused on Onboarding and Phase 2 focused on supply chain. New
MOOC being developed for 3nd rotation on leadership and a ‘refresh’ of first MOOC for
winter new hires.
Results
• 85% of participants earned 80% of possible points
• 35% of participants completed all content and earned extra credit
• 43,300 unique content views
• Global Program Manager: “We have been so happy with the design and performance of the
Intrepid platform. The discussion forums have been the most powerful aspect, and I love the
simplicity and openness of the format—our high-potential leaders are able to have great
conversations amongst themselves easily.. It’s so simple to use but so powerful for our
learners, offering them a dynamic experience that really increases the impact of our
program. It’s invaluable to our company’s future.”
Story: Continuous Learning Journey for Leadership