This document discusses how e-learning can support permanent learning in organizations. It outlines how the most admired companies invest in continuous learning to maintain competitive advantage. E-learning tools like LMS, authoring software, video platforms and web conferencing can meet growing demands for more accessible and engaging learning. The document provides guidance on preparing an organization for e-learning initiatives through forming a governance team, analyzing training needs, selecting appropriate tools, developing content, and measuring outcomes.

1. E-learning for Permanent Learning in the Organization Wim Putzeys May 6 2010

2. Agenda About Panoptic How can e-learning support permanent learning in your organization? Which tools are available for e-learning? How can your organization prepare for launching e-learning initiatives?

3. About us

4. About Panoptic Focus on Enterprise Information Management Since 2002 Independent integrator of open source and commercial tools Integrated vision on people, organization and technology Team of 50 and growing

5. The learning organization

6. Apple Google Berkshire Hathaway Johnson & Johnson Amazon.com Procter & Gamble Toyota Motor Goldman Sachs Group Wal-Mart Stores Coca-Cola Microsoft Southwest Airlines Fedex McDonald’s IBM General Electric 3M J.P. Morgan Chase Walt Disney Cisco Systems Apple Google Berkshire Hathaway Johnson & Johnson Amazon.com Procter & Gamble Toyota Motor Goldman Sachs Group Wal-Mart Stores Coca-Cola Microsoft Southwest Airlines Fedex McDonald’s IBM General Electric 3M J.P. Morgan Chase Walt Disney Cisco Systems fortune.com/mostadmired

7. How are Most Admired Companies Different? They invest in people Even in a downturn* Which maintains shareholder value better than firing them** Fortune Magazine, March 29, 2010 *Hay Group **Bain

8. HRM Develop people’s skills and potential To Satisfy the Organization’s Goal Workforce planning and recruitment Competence management and learning Administration

9. A Lot to Learn How to use a new software tool How to operate a piece of equipment How to administer a specific pharmaceutical How to deal with a customer complaint How to make a compliant purchase order How to do accountancy for a SME

10. Challenges in organizing learning More and more specialized content Changing and becoming obsolete faster More channels Same or smaller production budgets Same or smaller attention span

11. The Learning Long Tail Time Old learning market New learning market Topics

12. Demands on learning programs Higher return on attention (ROA) Shorter time to performance (TTP)

13. Learning Tools Analog Digital Learning facilitated by digital tools andcontent Formal Classroom teaching E-learning Blended learning Expert network Informal Communities of practice Mentoring Knowledge platform

14. E-learning tools complemented by social media tools andportal platforms can help to meet the demands

15. Self-paced Self-directed Supports multiple learning styles Supports the long tail at lower cost 24/7 anyplace (no transport, accommodation) Uses knowledge worker technologies E-learning Benefits Upfront investment Technology barrier? Lack of social dimension (peer-to-peer-to-teacher)? Drawbacks

16. Selecting the right Learning Strategy Goals Learner profile Learner context Company culture

17. Goals Learner Style Certification Ongoing improvement Replacement/succession Social/knowledge Self-Directed Like to read and write Inquisitive Disciplined Context Company Culture On the job In the field At home Do/see/read/listen/speak Style (formal/informal) Out/insourcing Content publisher Open/closed

18. E-learning tools

19. LMS Authoring Management Delivery Tracking Testing Feedback Course Genie Lectora / Trivantis Speechi Easyprof Lersus Techsmith Raptivity Office Adobe Creative Suite Snagit, Camtasia Webcam Authoring CMS/DAM Authoring Management Portal/Website Delivery Web 2.0 features Liferay, Sharepoint,… LMS portal plugins Slideshare.com, Flickr.com,... Drupal, Day, Tridion, MediaBin, MediaRich, Documentum,... Rambla, Kaltura, Red5,... Youtube.com, Sparkeo.com,... Streaming Video Webex, GatherPlace,... Arkadin.be, Citrix, dimdim.com,... Skype, MSN Messenger,... Web seminar / conferencing Instant Messaging Cloud /SaaS/ASP platforms

20. Out-of-the-box E-learning

21. Point8020 Learning Point LMS plugin for Sharepoint Portal

22. Liferay Portal Community of Practice

23. Wordpress blog

24. Sparkeo video course platform

25. Dimdim webinar

26. How to prepare

27. E-Learning Governance Team Objectives, monitoring, evaluation, optimization E-learning Organization Delivery Team Moderators Teachers Target Audiences Employees Partners Customers E-learning Content Team Author learning content, images, audio, video Internal/external sources IT Team Installation, development, maintenance Internal/external sources

29. Track employee progress

30. Reduce time away from the job

31. Lower learning costsMeasure Deliver content Define Author content Select tools

32. E-learning Implementation Select Tools List requirements Publish RFI/RFP Implement POC/pilot Install, manage and maintain Train Measure Deliver content Define Author content Select tools

34. TestsEnter learning path and content in learning tool Approve, translate, test Publish Measure Deliver content Define Author content Select tools

35. E-learning Implementation Deliver Content Spread the news, advertise, cajole, enforce Teach, moderate, interact, test Follow up, evaluate Certify Measure Deliver content Define Author content Select tools

36. E-learning Implementation Measure Track KPIs Survey students Optimize content and tools Measure Deliver content Define Author content Select tools

37. To here... And here... From here... And here... Top 10 trends in e-learning

38. Mobile channels More, lower cost learning solutions Smaller learning content units Delivered closer to time/place of work Delivered in pieces over time as part of a larger program E-learning 2.0 - Social learning grows More Sharepoint, Liferay,... as delivery platform More mashups Open Content opencontent.org oercommons.org Hacking work Top 10 E-learning Trends

40. Conclusions E-learning can help address your training needs Action item: inventory your needs and align with objectives You likely already have more tools than you think, but may need advice on what’s appropriate. Action item: inventory your tools More importantly, you need a content organization to roll out e-learning effectively Action item: inventory your content sources

41. Questions? Thank You Wim Putzeys www.panoptic.bizVeldkant 33, 2550 Kontich+32 3 443 20 75