The patient is uncomfortable because they do not fully understand their condition and need for eye surgery. A counselor explains their important role is to [1] increase patient understanding of their condition and treatment, [2] ensure patients accept necessary treatment, and [3] improve patient satisfaction by clearly explaining procedures, addressing concerns, and facilitating support. The counselor uses tools like models, brochures and demonstrations to help patients understand their condition and treatment options.

1. “I am a patient. Needing professional treatment is
a discomforting experience for me because I do
not fully know what is going on”

2. APKO MOTIYA AA GAYA HAI
AANKH ME, OPERATION
KARNA PADEGA.
BAAP Re!!
Wo Kya Hota
Hai!!!

3. KYA HOTA HAI
YE MOTIYA
KITNE PAISE
LAGENEGE
MAI KAHAN
RAHUNGA
KON KAREGA
MERA OPERATION
 D IMPORTANCE OF COUNSELLOR 

4. Stop

5. Role of Counseling in Eye Care Services
Miss Renu Saxena
Counselor
Venu Eye Hospital & Research Centre

6. Pillars - Which We Work On
TO PROVIDE AWARENESS ABOUT EYE CARE
TO INCREASE ACCEPTANCE TO TREATMENT TO MARKET THE HOSPITAL SERVICES
TO IMPROVE THE PATIENT SATISFACTION

7. WHAT LENS OPTION I HAVE?
WHAT ROOM WILL U
PROVIDE ME?
WANT SENIOR SURGEON TO
OPERATE
 I HAV INSURANCE
U NEED XYZ SURGERY
& CHARGES WOULD
BE ABC THOUSANDS
STEP 1 :- LISTEN TO THE PATIENT
STEP2:- EXPLAIN TO THE PATIENT

8. MY TOOLS
BROCHURES
LAPTOP
LENS BOXES
EYE
MODELS

9. TO INCREASE ACCEPTANCE TO TREATMENT
• Most Important & Mammoth Task.
• Patient needs to know about the
CONS of not following it.
• Hospital Holds an Ethical
responsibility of providing set of
defined instruction to the patients in
easiest language possible.
• Instructions regarding:-
– Medication/Post –op
medication.
– Follow-up visits
– Response at time of
problems/symptoms

10. Strategies We Follow at Venu
• Discharge
instruction
• Helpline nos.
• Watsapp
Simple discharge cards

11. TO IMPROVE PATIENT SATISFACTION
• To take Feedback.
• To arrange for transport facilities.
• Medical tourism - Ophthalmology.

12. TO MARKET HOSPITAL SERVICES
• Most Unsaid but Pure truth…
This is My & Probably yours Bread & Butter .
• To make Sure that Hospital Earns & so do we .
• Aim is to SUGGEST options to patients from Cheapest possible to
Costliest one taking into consideration d hospital expenses.
Finally u need
me too

13. WHEN UR PATIENT GOES
HAPPY • THANK YOU EVERYONE FOR PATIENTLY LISTENING TO THIS SEMINAR.
• For feedbacks & brickbats plz mail at
• Patientcare@venueyeinstitute.org