The document discusses the importance of providing excellent customer service throughout the entire customer service cycle in an eyecare practice. It outlines the different stages a patient goes through when interacting with a practice, from first visiting the website to follow-ups after appointments. The stages discussed include first impressions online and in person, interactions during waiting times, exams, purchasing glasses, and follow-ups. The document stresses focusing on exceeding patient expectations, welcoming patients, addressing problems, obtaining feedback and using it to improve.
Customer care in health care industry-Manisha Singhmanishaiway
Hi All,
Attached is the presentation on Changing dynamics in customer care, it also talks about how customer care is different, yet critical in healthcare Industry.
Hope it help to you all.
Customer care in health care industry-Manisha Singhmanishaiway
Hi All,
Attached is the presentation on Changing dynamics in customer care, it also talks about how customer care is different, yet critical in healthcare Industry.
Hope it help to you all.
It is hard to convince your patients that you have their best interest in mind when you have so little time with them. Here are a few ways to improve your "face time" without actually increasing it.
The Kerala Healthcare Holidays is an exclusive dental tourism company providing cosmetic dentistry at Kerala, India.
Visit : www.keralahealthcareholidays.com
How Should A Dentist Deal with Difficult PatientsTitan Web Agency
Pointers for dealing with difficult dental patients, including establishing trust, explaining procedures, and getting patients to return to your practice.
Coupling customer journey maps with twitterAli Anani, PhD
The presentation suggests a new strategic canvas by combining customer journey maps with information mined from social media. Using a case study the merit of marrying social media to customer pain points becomes obvious and provides management with excellent tools to handle complaints efficiently and timely manners.
It is hard to convince your patients that you have their best interest in mind when you have so little time with them. Here are a few ways to improve your "face time" without actually increasing it.
The Kerala Healthcare Holidays is an exclusive dental tourism company providing cosmetic dentistry at Kerala, India.
Visit : www.keralahealthcareholidays.com
How Should A Dentist Deal with Difficult PatientsTitan Web Agency
Pointers for dealing with difficult dental patients, including establishing trust, explaining procedures, and getting patients to return to your practice.
Coupling customer journey maps with twitterAli Anani, PhD
The presentation suggests a new strategic canvas by combining customer journey maps with information mined from social media. Using a case study the merit of marrying social media to customer pain points becomes obvious and provides management with excellent tools to handle complaints efficiently and timely manners.
How To Clear Your Interview For A Nursing Job?caring 24/7
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Navigating Challenges: Mental Health, Legislation, and the Prison System in B...Guillermo Rivera
This conference will delve into the intricate intersections between mental health, legal frameworks, and the prison system in Bolivia. It aims to provide a comprehensive overview of the current challenges faced by mental health professionals working within the legislative and correctional landscapes. Topics of discussion will include the prevalence and impact of mental health issues among the incarcerated population, the effectiveness of existing mental health policies and legislation, and potential reforms to enhance the mental health support system within prisons.
CRISPR-Cas9, a revolutionary gene-editing tool, holds immense potential to reshape medicine, agriculture, and our understanding of life. But like any powerful tool, it comes with ethical considerations.
Unveiling CRISPR: This naturally occurring bacterial defense system (crRNA & Cas9 protein) fights viruses. Scientists repurposed it for precise gene editing (correction, deletion, insertion) by targeting specific DNA sequences.
The Promise: CRISPR offers exciting possibilities:
Gene Therapy: Correcting genetic diseases like cystic fibrosis.
Agriculture: Engineering crops resistant to pests and harsh environments.
Research: Studying gene function to unlock new knowledge.
The Peril: Ethical concerns demand attention:
Off-target Effects: Unintended DNA edits can have unforeseen consequences.
Eugenics: Misusing CRISPR for designer babies raises social and ethical questions.
Equity: High costs could limit access to this potentially life-saving technology.
The Path Forward: Responsible development is crucial:
International Collaboration: Clear guidelines are needed for research and human trials.
Public Education: Open discussions ensure informed decisions about CRISPR.
Prioritize Safety and Ethics: Safety and ethical principles must be paramount.
CRISPR offers a powerful tool for a better future, but responsible development and addressing ethical concerns are essential. By prioritizing safety, fostering open dialogue, and ensuring equitable access, we can harness CRISPR's power for the benefit of all. (2998 characters)
One of the most developed cities of India, the city of Chennai is the capital of Tamilnadu and many people from different parts of India come here to earn their bread and butter. Being a metropolitan, the city is filled with towering building and beaches but the sad part as with almost every Indian city
Antibiotic Stewardship by Anushri Srivastava.pptxAnushriSrivastav
Stewardship is the act of taking good care of something.
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
WHO launched the Global Antimicrobial Resistance and Use Surveillance System (GLASS) in 2015 to fill knowledge gaps and inform strategies at all levels.
ACCORDING TO apic.org,
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
ACCORDING TO pewtrusts.org,
Antibiotic stewardship refers to efforts in doctors’ offices, hospitals, long term care facilities, and other health care settings to ensure that antibiotics are used only when necessary and appropriate
According to WHO,
Antimicrobial stewardship is a systematic approach to educate and support health care professionals to follow evidence-based guidelines for prescribing and administering antimicrobials
In 1996, John McGowan and Dale Gerding first applied the term antimicrobial stewardship, where they suggested a causal association between antimicrobial agent use and resistance. They also focused on the urgency of large-scale controlled trials of antimicrobial-use regulation employing sophisticated epidemiologic methods, molecular typing, and precise resistance mechanism analysis.
Antimicrobial Stewardship(AMS) refers to the optimal selection, dosing, and duration of antimicrobial treatment resulting in the best clinical outcome with minimal side effects to the patients and minimal impact on subsequent resistance.
According to the 2019 report, in the US, more than 2.8 million antibiotic-resistant infections occur each year, and more than 35000 people die. In addition to this, it also mentioned that 223,900 cases of Clostridoides difficile occurred in 2017, of which 12800 people died. The report did not include viruses or parasites
VISION
Being proactive
Supporting optimal animal and human health
Exploring ways to reduce overall use of antimicrobials
Using the drugs that prevent and treat disease by killing microscopic organisms in a responsible way
GOAL
to prevent the generation and spread of antimicrobial resistance (AMR). Doing so will preserve the effectiveness of these drugs in animals and humans for years to come.
being to preserve human and animal health and the effectiveness of antimicrobial medications.
to implement a multidisciplinary approach in assembling a stewardship team to include an infectious disease physician, a clinical pharmacist with infectious diseases training, infection preventionist, and a close collaboration with the staff in the clinical microbiology laboratory
to prevent antimicrobial overuse, misuse and abuse.
to minimize the developme
Leading the Way in Nephrology: Dr. David Greene's Work with Stem Cells for Ki...Dr. David Greene Arizona
As we watch Dr. Greene's continued efforts and research in Arizona, it's clear that stem cell therapy holds a promising key to unlocking new doors in the treatment of kidney disease. With each study and trial, we step closer to a world where kidney disease is no longer a life sentence but a treatable condition, thanks to pioneers like Dr. David Greene.
How many patients does case series should have In comparison to case reports.pdfpubrica101
Pubrica’s team of researchers and writers create scientific and medical research articles, which may be important resources for authors and practitioners. Pubrica medical writers assist you in creating and revising the introduction by alerting the reader to gaps in the chosen study subject. Our professionals understand the order in which the hypothesis topic is followed by the broad subject, the issue, and the backdrop.
https://pubrica.com/academy/case-study-or-series/how-many-patients-does-case-series-should-have-in-comparison-to-case-reports/
R3 Stem Cells and Kidney Repair A New Horizon in Nephrology.pptxR3 Stem Cell
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2. Great Customer Service = Excellent Patient Care
Your patients expect certain things from your practice,
but just meeting the bare minimum of expectations isn't
enough to make your practice stand out from your
competition.
If you really want to make your practice stand out from
your competition, you need to exceed your patient's
expectations throughout the entire customer service
cycle.
3. Exceed Customer Expectations
We're going to walk you through all of the different areas
in your practice when customer service is important, and
discuss a few scenarios that might pop up. We'll start with
your online presence, and guess what? We'll end up there
too when we are through the cycle!
4. With the rise of technology, customers
often search online to discover their
healthcare options. This means that
patients are forming their opinion of you
before they ever step into your practice.
The Impression Before the First
Impression
5. What does your practice website say about you? Try
exploring your website as if you were a potential patient,
or better yet, get feedback from an outsider. Seeing
your website through their eyes can point out which
areas could use improvement and help you make
necessary changes.
About Us Schedule
Welcome!
Learn more about our practice
or schedule an appointment.
Eyecare Practice
Enhance Your Online Impression
6. When a new patient enters your practice, it
should be your goal to make them feel as
welcome as possible. Remember that most
patients have a choice of where they go for
their eye care, and they picked you.
The First Impression
7. You should always use age appropriate greetings for each
patient that enters you practice. Welcome them with a
smile, even when talking to a patient on the phone (yes,
they can tell).
Tailor Your Greeting
8. It is important to always be considerate of
your patients' time, especially in the
waiting room. No one likes to wait, so if
you're running behind, be sure to update
the patient, and apologize for any
inconvenience the delay is causing them.
In the Waiting Room
9. Front desk staff should stay visible while the customer
is in the waiting room, making themselves available
to address any needs the patient might have. Never
take a personal call in front of a patient, and avoid
talking negatively while patients are present.
Maintain Professionalism
10. If a customer is engaging with the front desk, they
take precedence over any in-coming phone calls. Give
them your complete attention.
In Person Patients Take Precedence
11. Ask and listen to your patient's needs at the
beginning of the exam in order to provide
the best care possible. The ability to read
body language will also come in handy.
Understanding what your patients are saying
non-verbally can help you determine
additional needs the patient may have
trouble expressing vocally.
During the Exam
12. Your practice's dispensary is probably the
biggest opportunity for creating great customer
service in your practice. This is the stage where
patients are likely to ask the most questions. If a
patient is vocalizing a concern, listen fully
before responding, you never want to interrupt
a patient. Utilize internal reporting in your
practice to keep staff updated so they are never
caught off-guard by a patient's question.
In the Dispensary
13. Everyone makes mistakes, what is important is that you
are open and honest about them with your customers.
Take responsibility, and always admit your mistakes
(even if you catch them before a patient does). When
proposing solutions to your patients, create
communication, not correspondence. Your customers
don't want an automated response to their concerns.
IfaProblemArises
14. When offering potential solutions to patients, always
use positive language as opposed to negative
language. For example:
"Those frames will be available next month. I can place
your order now to ensure you get them as soon as they
become available."
Sounds much better than:
"I can't get those frames right now,
they are back-ordered."
Power of Positive Language
15. Smile when saying goodbye to your patients.
Make sure you thank them for choosing your
practice, and encourage them to return. You
want your patients to feel welcomed back to
your practice in the future by leaving them
with a positive impression as they exit.
As the Patient Leaves
16. If a patient experienced a problem during
their visit, make sure you follow up with
them to ensure the concern was addressed
and solved. Also, provide opportunities for
your patients to provide feedback on their
experience in your practice. All customers
want to feel they have a voice in the services
they receive, especially in healthcare.
Follow Up & Feedback
17. There are several ways you can provide feedback
opportunities in your practice.
Some of them include:
Through your practice website
Via email surveys
In-practice surveys
Ways to Obtain Feedback
18. It isn't enough to just receive feedback, you
need to use it! Customer feedback can offer
important insight on which areas your
practice can improve to better serve
patients. Thank patients for providing
feedback, and then show them you are
listening by making the necessary changes
in your practice.
Make the Most of Your Feedback
19. With the advances of technology, more
customers are returning to online platforms
to rate their experiences at businesses. Happy
patients equal great online reviews for your
practice. Customers looking for new services
read these reviews, and the customer cycle
begins again.
The Return to Online
20. Since great customer service is important in every
stage of the customer cycle, it is the responsibility of
your entire practice. Make sure you train your staff to
practice these important skills that make for great
customer service.
Empathy
Patience
Consistency
Adaptability
Knowledge
Thick Skin
Clear Communication
Ability to Listen
Ensure Great Service Through Every Stage
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