How to prepare_re-inspection_presentation_jo_watson

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This document discusses quality assurance and quality control principles for preparing for a successful re-inspection by EAQUALS. It explores the differences between quality assurance and quality control, with quality assurance being proactive and aiming to prevent defects, while quality control is reactive and aims to identify and correct defects in the final product. It provides examples of quality assurance including establishing a quality management system, conducting regular evaluations and assessments, providing training, and documenting processes. The document also lists several resources for quality assurance, such as self-assessment handbooks, standards criteria, teacher development materials, and management training seminars.

Education Technology Business

How to prepare for a successful
EAQUALS re-inspection using quality
assurance principles
Jo Watson
EAQUALS
Budapest April 2014

Aims
• To explore the meaning of quality assurance
and quality control and acknowledge the
difference between them
• To explore how the quality message is shared
with all concerned
• How can this be achieved in such diverse
organisations

Aim of…..
Quality assurance
QA aims to prevent defects
(areas for improvement)
occurring, with the focus on
the processes. It is, therefore,
a proactive quality process
Quality control
QC aims to identify and correct
(improve) defects in the end
product (service). QC is,
therefore , a reactive quality
process

Quality
Assurance
Quality assurance is a set of
activities for ensuring quality
in the processes by which
products/services are
developed
Control
Quality control is a set of
activities for ensuring quality
in products. The activities
focus on identifying defects
(areas for improvement) in the
actual products (services)
produced

Phrases found in PRINCIPLES
• Integral part of internal
management
• Regular evaluation
• External monitoring
• Regular review
• Include context, input,
process, output/learning
outcomes
• Clear, measurable
objectives
• Guidelines for
implementation
• Stakeholder involvement
• Appropriate resources
• Evaluation/self-assessment
• Feedback and procedures
for improvement
• Widely accessible
evaluation results
• Training for all
www.equavet.eu/qa/glossary

QA – proactive
• Goal – to improve, develop and test processes so that
‘defects’ do not arise
• How – establish a good quality management system and
assessment of its adequacy. Periodic conformance
audits/observations of the operations of the system
• What – prevention of quality problems through planned
and systematic activities including training and
documentation
• Who - Everyone involved in the ‘product’ (in our case
teaching and learning) is responsible for quality
assurance

How
Quality management system
Systematic activities
Training
Documentation
Assessment and feedback
Resources are………………………

The key
Self-assessment Resources
Self-Assessment handbook
Self-Assessment Questionnaire
EAQUALS Standards: detailed criteria

Other resources
• Managing and
appraising staff (SHG)
• Teacher development
(SHG)
• Teacher Development
Questionnaire
• Using the ELP (SHG)
• Framework of language
TT and Development
• EAQUALS CEFR Induction
Overviews
• Guidance 1
• Guidance 2 – Curriculum
• Guidance 3 - Assessment
• CER ref grid 2 – salient
features English; 2f
French; 2D German; 2S
Spanish

….and in addition
Management training seminars
 Quality in the Language School (Bell International)
 Managing the Teaching Team (Eurocentres)
 Staff Training and Development (International House)
 Managing Assessment in eh Language School
(Cambridge ESOL)
 Marketing the language School (Goethe Institute)

and even more resources
• Curriculum and Syllabus – SHG
• Teacher based assessment – SHG
• CEFR Standardisation pack
• CEFR Descriptors organised as a checklist; as
scales; according to levels
• Certificate of Achievement scheme with
supporting materials

Websites
http://www.businessballs.com (choose alphabetical
index, click on Q then on quality management)
www.qualityregister.co.uk/what-is-quality-assurance
http://www.europa.eu (choose your language and
then put quality assurance into the search box)

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