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1
Business Excellence Model
2
AGENDA
•Wales Quality Centre
• An Introduction to the Business Excellence Model
• Methodology
• Assessment techniques
•W...
3
Wales Quality Centre
• Our mission is to create a culture of
excellence in Wales through continuous
improvement
• Indepe...
4
Wales Quality Centre
• National Partnership Organisation for EFQM
in Wales (the ‘Guardians of the model)
• Involved in h...
5
• A model created by the European Foundation for
Quality Management (EFQM)
• A management diagnostic tool
• Identifies s...
Leadership People
Results
People Processes,
Products &
Services
Strategy
Partnerships &
Resources
Customer
Results
Society...
The Enablers
Leadership People Processes,
Products &
Services
Strategy
Partnerships &
Resources
10% 10%
10%
10%
10%
Enable...
Leadership - evidence of
• How leaders address
and shape the future of
the organisation
• The leadership
approach and the
...
Leadership
How leaders address and
shape the future of the
organisation
• Actively define the future
of the organisation
•...
12
Assessment based on
The RADAR Approach
ASSESSED ON:
• Approach
• Deployment
• Assess & Refine
The Results
People
Results
Customer
Results
Society
Results
Key
Results
15%
10%
15%
10%
Results
CUSTOMER RESULTS
evidence of
Customer Data
• Perception
• Product delivery
People
Results
Customer
Results
Society
Results...
ASSESSED ON:
Key results
~Performance levels
~Targets
~Comparisons
~Cause and Effect
Results
People
Results
Customer
Resul...
ASSESSED ON:
Other results
~Performance levels
~Cause and Effect
~Scope
Results
People
Results
Customer
Results
Society
Re...
14
How it compares?
Preparatory effort?
Low High
High
Submission1 day
3 day
Questionnaire
14
Why adopt it?
• Measures effectiveness/organisational competence
• Provides a framework to understand the big picture
•...
Outcomes
• Feedback report detailing areas of good practice
and opportunities for improvement.
• Scoring data that can be ...
Awards/Assessment Process
- New
• Agree a date with Wales Quality Centre (WQC)
between April and December
• Allocate respo...
Awards/Assessment Process - New
• Pre Assessment:
• For those that want it, WQC will do awareness
sessions to familiarise ...
18
Follow on action
• Identify areas for improvement
• Prepare Action Plan for improvement
• Implement Action Plan
• Repea...
Business Excellence
Questions ?
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Wqa launch 2014

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WQA launch slides

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Wqa launch 2014

  1. 1. 1 Business Excellence Model
  2. 2. 2 AGENDA •Wales Quality Centre • An Introduction to the Business Excellence Model • Methodology • Assessment techniques •Wales Quality Award
  3. 3. 3 Wales Quality Centre • Our mission is to create a culture of excellence in Wales through continuous improvement • Independent • Not for profit - registered charity • Membership organisation, since 1988
  4. 4. 4 Wales Quality Centre • National Partnership Organisation for EFQM in Wales (the ‘Guardians of the model) • Involved in helping organisations respond to whole authority analysis required by Wales Programme for Improvement • Working with private, public and third sectors.
  5. 5. 5 • A model created by the European Foundation for Quality Management (EFQM) • A management diagnostic tool • Identifies strengths and Areas for Improvement • A method of benchmarking • A self-assessment methodology What is the Business Excellence Model ?
  6. 6. Leadership People Results People Processes, Products & Services Strategy Partnerships & Resources Customer Results Society Results Key Results 10% 10% 10% 10% 10% 15% 10% 15% 10% Learning, Creativity and Innovation Enablers Results
  7. 7. The Enablers Leadership People Processes, Products & Services Strategy Partnerships & Resources 10% 10% 10% 10% 10% Enablers
  8. 8. Leadership - evidence of • How leaders address and shape the future of the organisation • The leadership approach and the breadth of its application Leadership People Processes, Products & Services Strategy Partnerships & Resources 10% 10% 10% 10% 10%
  9. 9. Leadership How leaders address and shape the future of the organisation • Actively define the future of the organisation • Leaders develop the mission vision and values Leadership People Processes, Products & Services Strategy Partnerships & Resources 10% 10% 10% 10% 10%
  10. 10. 12 Assessment based on The RADAR Approach
  11. 11. ASSESSED ON: • Approach • Deployment • Assess & Refine
  12. 12. The Results People Results Customer Results Society Results Key Results 15% 10% 15% 10% Results
  13. 13. CUSTOMER RESULTS evidence of Customer Data • Perception • Product delivery People Results Customer Results Society Results Key Results 15% 10% 15% 10% Results
  14. 14. ASSESSED ON: Key results ~Performance levels ~Targets ~Comparisons ~Cause and Effect Results People Results Customer Results Society Results Key Results 15% 10% 15% 10%
  15. 15. ASSESSED ON: Other results ~Performance levels ~Cause and Effect ~Scope Results People Results Customer Results Society Results Key Results 15% 10% 15% 10%
  16. 16. 14 How it compares? Preparatory effort? Low High High Submission1 day 3 day Questionnaire
  17. 17. 14 Why adopt it? • Measures effectiveness/organisational competence • Provides a framework to understand the big picture • Helps you to understand the impact that initiatives have on each other • Gives a ‘Glue’ to bring initiatives together • Creates a common language for improvement
  18. 18. Outcomes • Feedback report detailing areas of good practice and opportunities for improvement. • Scoring data that can be used to measure progress • Assistance with developing an improvement plan 15
  19. 19. Awards/Assessment Process - New • Agree a date with Wales Quality Centre (WQC) between April and December • Allocate responsibility to relevant staff for the areas of the Excellence Model listed above. • The final session of the assessment day, will be a discussion between WQC assessors and a group of employees, typically 4 members of staff that have limited or no management responsibility • Post assessment WQC assessors will score the organisation based on Business Excellence Model scoring criteria and prepare a feedback report.
  20. 20. Awards/Assessment Process - New • Pre Assessment: • For those that want it, WQC will do awareness sessions to familiarise staff with the model and the assessment process.
  21. 21. 18 Follow on action • Identify areas for improvement • Prepare Action Plan for improvement • Implement Action Plan • Repeat process in twelve months or sooner if appropriate? •Commit to a three year programme
  22. 22. Business Excellence Questions ?

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