The document summarizes a study evaluating a new structured on-the-job training program at a paper mill. The mill was experiencing quality issues due to a lack of training. A needs assessment identified specific training needs. A new training program was developed and evaluated on four levels, including its effect on operator error metrics. The results showed reductions in operator errors for trained teams on several machines, indicating the training program successfully addressed the identified quality issues. A survey of the training team found that support from upper management and effective training coordinators most contributed to the program's success.