Create evidence to support your SETA Accreditation application. These slides are extracted from the QMS, Programme Delivery and Learner Management presentation by Leonie Hall.

1. “Life is not measured by
the breathes you take,
but by the moments that
take your breathe away.”
George Carlin
What will
you do?
KEEP CLIMBING THE NQF

2. By
Leonie Hall
KEEP CLIMBING THE NQF

3. What will
you do?
‘Quality’ is a key concept in
education and training.
Learners in a system know
that the inherent
requirement from them is
effort – and they want to
know it’s worth it.

4. QUALITY LANDSCAPE
Assurance activities
assuring the quality of
products and services at
the time of production or
delivery.
(Paraphrased from Quality Management Systems for ETQA’s, pages 6 and 7)
Audits activities
undertaken to measure
the quality of products or
services already made or
delivered.
Control undertaken by
the person(s) who make
the product, or deliver the
service, for internal
purposes.

5. An outline of processes and procedures
that foster the implementation of quality
management within organisations
QUALITY
MANAGEMENT
SYSTEMS
Quality Management System Guide by Leonie Hall

6. FOCUS
Quality Management System Guide by Leonie Hall
“The combination of
processes used to
ensure that the
degree of excellence
specified is
achieved.”
The ETQA Regulation
(R1127)
Meet the Criteria

7. Leadership, commitment and the active involvement of management
are essential for developing and maintaining an effective and efficient
quality management system.
Enhance learning in South Africa by
increasing the number of learners,
the frequency of learning, and the
relevance and durability of what is
learned
Establish a
framework of
qualifications and
standards that are
relevant, credible
and accessible
‘QUALITY’ in theTQM,
SAQA and NQF sense
MANAGEMENT COMMITMENT
Quality Management System Guide by Leonie Hall

8. BUSINESS PLAN
 Vision
 Mission
 Core business
activities
 Objectives
 Values and
Organisational Culture
Success indicators - efficiency
and effectiveness
A marketing strategy/plan
(Products/Price/Place/Promotion)
A three-to-five year financial
projection.
Human resources required
Equity Plan
Capital resources required
Sustainability and growth
plan using SWOT
Research and
Development
Quality Management System Guide by Leonie Hall

9. BUSINESS SYSTEM POLICIES
Quality Management System Guide by Leonie Hall
Reporting
Client and
Marketing
Finance
Adminis-
tration
Human
Resources
Business
Systems

10. FINANCIAL
MANAGEMENT POLICY
FINANCIALPROCEDURES
BUDGET
Quality Management System Guide
by Leonie Hall

11. STAFFPERFORMANCE
PROCEDURE
STAFFRECRUITMENT&SELECTION
PROCEDURES
HUMANRESOURCES
POLICYANDPROCEDURE
LIST
HUMANRESOURCEMANAGEMENT
STAFFTRAINING&DEVELOPMENT
PROCEDURE
STAFFGRIEVANCE&DISCIPLINARY
PROCEDURE
Quality Management System Guide
by Leonie Hall

12. ADMINISTRATION
POLICY
Day-to-day administrative procedures –
Stationery - Knowledge and
Information Management manual and
electronic - Provision of Physical
Resources - Documentation and Record
keeping - Filing systems - Occupational
Health and Safety - Security of
information - Copyright - Stock control -
Control of staff records
Quality Management System Guide
by Leonie Hall

13. Stock purchase, issue and control - Tenders
- Training materials purchase - Training
equipment bookings - Manual filing system -
Electronic filing system - Back up of
computer data - Access of computer data -
Outgoing mail and courier services -
Control of staff records - Booking training
venues - Emergency procedures
ADMINISTRATION
PROCEDURE
Quality Management System Guide
by Leonie Hall

14. MARKETING POLICY
1. Relate Lr needs to current and future labour market needs, demographics,
business and further skills development opportunities.
2. Promotion and effective communication of Products and Services, including
clear, accurate information about content, delivery, assessment, guidance
and learner support.
3. Continual review of Products and Services offered for sustained suitability
and applicability.
4. Maintenance of, and access to, a comprehensive and current data base,
including education and training and relevant labour market information, for
use by all Lrs.
5. Synergy with other education and training organisations, and local
employment organisations.
Quality Management System Guide
by Leonie Hall

15. PURPOSE OF MARKETING
PROCEDURES
Marketing procedures are established to:
1. Keep the Customer central to business activities.
2. Drive the potential of existing Customer-base to its fullest extent
3. Support skills development needs based upon industry-related Workplace
Skills Plans published by Sector Education and Training Authorities
4. Identify market sectors where Marketing efforts can be most effective
5. Establish and pre-empt competitor activity
6. Out-perform our competitors in our particular fields of expertise
7. Underpin the Company Vision, Mission and Business Philosophy
Quality Management System Guide
by Leonie Hall

16. CLIENT AND MARKETING POLICY
1. Explains how providers communicate with Customers
2. Explains how providers manage verbal and written Customer enquiries and
complaints
3. Explains all the endeavours the provider will undertake to ensure Customer
satisfaction
4. Explains how Customer Surveys will be conducted and what will be done
with the outcomes of this survey
5. Describes how the business will communicate with its stakeholders
6. Describes marketing tools the business will use, the target market it is
intended to reach, and when each tool will be used
7. Explains how the business is to be branded
Quality Management System Guide
by Leonie Hall

17. REPORTING
POLICY
REPORTING
PROCEDURES
Quality Management System Guide
by Leonie Hall

18. TRAINING SYSTEM POLICIES
Quality Management System Guide by Leonie Hall
Monitoring,
Reporting &
Remediation
Assessments
Workplace
Management
Learner
Management
Learning
Programs
Training
Systems
Purpose?

19. ELEMENTS OF THE
TRAINING SYSTEM
Element Role it plays
Programme
Development,
Delivery and
Evaluation
• Sets the framework to be used when designing training programmes
• Shows the alignment of training to NQF principles
• How to design learning programme strategies, clearly outlining learning and assessment
methodologies
Learner
Management
• Provides the ability to trace the learner from entry - through training - assessment – exit point.
• Manages learner progress during the learning by the use of feedback and reporting.
• How the organization addresses learners with special needs
Workplace
Management
• Roles and responsibilities of the provider in the workplace.
• It clarifies the mentoring and coaching of learners ensuring that workplace learning is
structured
Assessment
Management
• The framework for ways in which assessments will be conducted, by whom and when.
• Details the assessment process, the assessment instruments, the requirements of the role-
players in the assessment, the evaluation of the evidence provided, feedback to learners and
assessment appeals.
• The organizations approach to RPL

20. ELEMENTS OF THE
TRAINING SYSTEM
Element Key elements
Programme
Development,
Delivery and
Evaluation
• Need for the programme is established, becomes demand driven
• Designing a curriculum
• Designing learning materials
• Networking with industry employers
Learner
Management
Workplace
Management
• Roles and responsibilities of employer, provider and learner
• Matching of learner and mentor
• Guiding the mentoring process and feedback
Assessment
Management
• Assessment strategy
• Assessment process
• Assessment procedures
• Instruments
• Feedback
• Registration of assessors and moderators and verifiers
• Learner recruitment
• Learner selection
• Learner induction
• Learner feedback
• Learner records
• Learner Progress reports
• Learner exit

21. MONITORING AND EVALUATING THE QMS
Objectives Quality
Indicators
Measures Targets
FEEDBACK
LOOP
efficiency
and
effectiveness
How
improvements are
operationalised

22. Learning Programme Delivery Guide by Leonie Hall22
Entrench Life-long Learning
Prnciples
Describing Aims, Objectives and Purpose
Core
Criterion 4
Programme
Delivery

23. CONTEXTUALISING LEARNING PROGRAMMES
special
language,
literacy and
numeracy
requirements
learning styles
workplace
disabilities
learners who are
unable to access
the planned
environment
age groups and
levels of
experience
The process of modifying a
learning program and making
it meaningful to individual
learners.

24. DEVELOPMENT STAGES OF A LEARNING PROGRAMME
• Purpose
• Target group, needs & characteristics
• Outcomes /benchmarks to be achieved
• Activities
• Learning styles
• Assessment methods
• Delivery modes
• Existing resources
• Learning resources to be developed
• Work-based tasks
• On-the-job-training
The
following
should be
included in
the learning
program:

25. LEARNER
MANAGEMENT
SYSTEMS

26. Learner Policies
Policies and procedures for the
selection of learners are outlined,
and how they are given guidance
and support.
FOCUS
• How do you ensure Learner and
client satisfaction?
• What principles will you entrench in
staff and Learners?
• How will you create and ensure
value for all stakeholders?
• What can you do to compete
against established organisations?
Create a Policy
Framework
emphasizing
Quality and
Value
“The value chain identifies where the value is added
in an organisation and links the process with the
main functional parts of the organisation”.
Lynch [2006]
Who defines
value?

27. POLICY ON MANAGING WORKPLACE LEARNING INCLUDING MENTORING
• Role of the Workplace Training
Committee/Manager
• Internal and external mentors
• Induction of the learner into the
workplace
• Learner records in the
workplace
Learner Management System & Policy Guide by Leonie Hall
PROCEDURE TO MENTOR
LEARNERS
1. Appointment of mentors
2. Matching of mentor to learner
3. Prepare a Mentor Guide
4. Mentor meetings and feedback
5. Monitoring the learner’s progress

28. These slides were extracted from the
QMS, Programme delivery and Learner
management systems presentation by
Leonie Hall
Quality Management System Guide by Leonie Hall

29. More Information
Articles about the overarching
approach to accreditation:
• Quality Management Systems and value in learning
environments
• SAQA’s policy guide on Quality Management Systems
• Begin the SETA Accreditation Process
• Compiling Evidence for SETA Accreditation
• SETA Monitoring and Evaluation Tool for Full
Accreditation
• Qualifications, Fraud and Disputed Credits
• SETA Websites list
Articles about programme delivery and
learner management
• Designing Specific Outcome Aligned Activities
• RPL Policy, Evidence Analysis and Assessor Roles
• RPL is the Recognition of Prior Learning
• http://www.slideshare.net/LeonieHall1/rpl-recognition-
of-prior-learning-process
• http://www.slideshare.net/LeonieHall1/nqf-qualification-
levels
• How to Recruit Unemployed Candidates for
Learnerships
QMS, Programme delivery and Learner Management Guide by Leonie Hall Version 2
SETA Trends 2016
• All SETAs Bursary allocations for 2016
• AGRISETA learning programme allocations
• SERVICESSETA learning program allocations
• BANK SETA, FASSET and INSETA learning
program allocations
• CHIETA Learning Allocations for 2016
• Construction Education and Training Authority
(CETA) Apprenticeships
• HOT LIST! Current SETA Learnership Priorities
• Limited SETA Skills Program Allocations for
2016
• Learning programs prioritised by the
CATHSSETA for 2016
• MICT SETA Learning Program Allocations for
2016
• Mining Qualification Training Allocations for
2016 "lol"
• W&RSETA Biggest Training Allocation for 2016

30. Quality Management System Guide by Leonie Hall
Products
and
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QMS, Programme delivery and Learner Management Guide by Leonie Hall Version 2
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