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QualityManagementSystem.com
   Quality management plan can help:
    ◦ Identify gaps in customer expectations
    ◦ Determine where corrective action is necessary
    ◦ Provide a system for continuous improvement




                                 QualityManagementSystem.com
   Involve everyone in the organization
   Begin with the senior management team
   The management team are:
    ◦ The driving force
    ◦ Providing resources
    ◦ Providing support and motivation




                                QualityManagementSystem.com
   Collect and gather all:
    ◦   Policy and procedures manuals
    ◦   Any quality data reports
    ◦   Information on returns rework, etc.
    ◦   Information on
        lost productivity




                                   QualityManagementSystem.com
   Examine:
    ◦   Customer feedback
    ◦   Surveys
    ◦   Emails
    ◦   Social network posts
                       p
   Look at:
    ◦ Previous audit reports
                       p
    ◦ Frequency and extent of warranty work
    ◦ Corrective actions




                                QualityManagementSystem.com
   What Your Customers Want:
    ◦ What they like
    ◦ Why do they buy your products or services
    ◦ Feedback on current product or service quality
   Do some benchmarking
    with competitors




                                 QualityManagementSystem.com
   Compare baseline information to customers’
                                    customers
    needs
   Identify the gap
   Create a quality team
   Understand h
    U d t d where quality needs i
                          lit   d improvement  t




                            QualityManagementSystem.com
   Gather your data and information
   Identify the weaknesses in current QMS
   Compare to an established system such as
                               system,
    ISO 9001




                           QualityManagementSystem.com
   Based on the gap analysis findings
                               findings,
    brainstorm ideas for quality improvements
   The findings and recommendations become
    the quality management plan
   Report to senior management for
    implementation




                           QualityManagementSystem.com
QualityManagementSystem.com

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How to create a quality management plan

  • 2. Quality management plan can help: ◦ Identify gaps in customer expectations ◦ Determine where corrective action is necessary ◦ Provide a system for continuous improvement QualityManagementSystem.com
  • 3. Involve everyone in the organization  Begin with the senior management team  The management team are: ◦ The driving force ◦ Providing resources ◦ Providing support and motivation QualityManagementSystem.com
  • 4. Collect and gather all: ◦ Policy and procedures manuals ◦ Any quality data reports ◦ Information on returns rework, etc. ◦ Information on lost productivity QualityManagementSystem.com
  • 5. Examine: ◦ Customer feedback ◦ Surveys ◦ Emails ◦ Social network posts p  Look at: ◦ Previous audit reports p ◦ Frequency and extent of warranty work ◦ Corrective actions QualityManagementSystem.com
  • 6. What Your Customers Want: ◦ What they like ◦ Why do they buy your products or services ◦ Feedback on current product or service quality  Do some benchmarking with competitors QualityManagementSystem.com
  • 7. Compare baseline information to customers’ customers needs  Identify the gap  Create a quality team  Understand h U d t d where quality needs i lit d improvement t QualityManagementSystem.com
  • 8. Gather your data and information  Identify the weaknesses in current QMS  Compare to an established system such as system, ISO 9001 QualityManagementSystem.com
  • 9. Based on the gap analysis findings findings, brainstorm ideas for quality improvements  The findings and recommendations become the quality management plan  Report to senior management for implementation QualityManagementSystem.com