8. Lean Startup Dublin Meetup launched Jan 2012 – now over 1,000
members
Workshops run by Ash Maurya, John Mullins, Brant Cooper, Mary
Cronin & Raomal Perera
Talks on Lean Startup, Social Media, Agile, Fund Raising, How to Build
a Startup, Lego Serious Play, Lean in Corporates, Crowd Funding,
Cartier Women’s Initiative Award (CWIA)
LeanCamp
Lean Startup Dublin Meetup
http://www.meetup.com/Lean-Startup-Dublin/
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17. 17
Finding the Problem is the Hard Part
– Kevin Systrom & Mike Krieger (Instagram
Co_Founders)
Instagram Co-Founder Kevin Systrom believes building
solutions for most problems is the easy part; the hard part is
finding the right problem to solve. Here he opens up about
how he and fellow Co-Founder Mike Krieger identified the
problems they wanted to solve around sharing photos through
mobile devices. He also reminds entrepreneurs to embrace
simple solutions, as they can often delight users and
customers.
22. Traction is a measure of your product’s engagement
with its market. Investors care about traction over
everything else.- Nivi and Nival, Venture hacks
Problem/Solution
Fit
Product/Market
Fit
Scale
Ideal
time to
raise
money
22
24. What is a Startup?
A TEMPORARY organisation
DESIGNED to SEARCH …….
For REPEATABLE and SCALABLE
Business Models
Startups are NOT just SMALLER versions of a LARGE
Company
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25. Strategy for Startups
• Planning before the Plan
• Use the Osterwalder Canvas to do two things:
– Organise our thinking
– Get out of the Building to turn the hypothesis into
facts
• SEARCH for the Business Model First and then
Write it Up (Business Plan)
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26. Customer vs. Product Development
• More startups fail from a lack of
customers than from a failure of Product
Development.
• We have all the processes to manage the
Engineering Risk
• No processes to manage the Customer
Risk.
26
27. Customer Development Manifesto
1. There are No Facts Inside Your Building, So
Get Outside.
2. Pair Customer Development with Agile
Development
3. Failure is an Integral Part of the Search
4. Make Continuous Iterations and Pivots
5. No Business Plan Survives First Contact with
Customers. So Use a Business Model Canvas
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28. Customer Development Manifesto
6. Design Experiments and Test to Validate Your
Hypotheses.
7. Agree on Market Type. It Changes Everything
8. Startup Metrics Differ from Those in Existing
Companies
9. Fast Decision-Making, Cycle Time, Speed and
Tempo
10.It is All About Passion
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29. Customer Development Manifesto
11.Startup Job Titles Are Very Different from a
Large Company’s.
12. Preserve All Cash Until Needed. Then Spend
13.Communicate and Share Learning
14.Customer Development Success Begins With
Buy-In
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30. Customer Development
You may be the smartest person in your
building but you’re not smarter than
the collective intelligence of your
customers
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31. Organisation - Startup
Founders run
Customer Development Team
• No Sales
• No Marketing
• No Business Development
Founder Get out of building!
31
32. 32
Knowledge is having the right answer.
Intelligence is asking the right questions
The Art of Customer Interviewing
34. What is a business model?
A business model describes the rationale
of how an organisation Creates, Delivers
and Captures value
34
35. Use of BMC in Established Companies
IMPROVE ----------------------------------INVENT
Know Problem/Know Solution -Unknown Problem/Unknown
Solution
------EXECUTE -------------------------SEARCH------------
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41. Customer Development Process
Post it to the Wall
Create the canvas
Make it visible
Use Yellow Post-It
notes with your
guesses
Get out of the building and test your hypotheses.
There are NO FACTS here. Talk to customers, partners,
vendors. Design experiments, run tests,
get data
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42. Hypotheses or Guesses
The canvas is a set of hypotheses, i.e. guesses
It helps us to organize our thinking! It is not
about functional organisation, but about the
business
The real question is HOW do we change those
guesses into FACTS?
42
44. Case Study: Owlet
Owlet Infant Health Tracker Takes The Wearable
Revolution Into The Crib
44
Note: You may need to license the online learning tool on
Strategyzer to view this clip from Osterwalder
45. Review
–First Identify the problem and then define
the solution. Not the other way around.
–Before you scale, make sure that you find a
‘Product-Market’ fit.
–The BMC is a shared language for
business modelling. Use the template to
change your guesses to FACTS.
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51. Additional Resources Books
51
Books:
Key Strategy Tools – 80+ tools for every
manager to build a winning strategy
The Business Model Navigator – The 55
Models that will revolutionize your business
– Gassmann, Frankenberger & Csik
What Customers Want – Using Outcome-
Driven Innovation to Create Breakthrough
Products and Services – Ulwick
52. Additional Resources
52
BMC Online Tools:
Strategyzer
https://canvanizer.com/ (free tool)
Stattys Notes; http://www.stattys.com/
- A new generation of adhesive notes with a unique "Write
and Slide" function.
55. MVP
A Minimum Viable Product (MVP) is
“that product which has just those
features and no more that allows you
to ship a product that early adopters
see and, at least some of whom
resonate with, pay you money for, and
start to give you feedback on”
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56. MVP #1 Explainer video
Explainer video is a short video that explains
what your product does and why people should
buy it.
A simple, 90 seconds animation is sufficient.
e.g. Dropbox
How to make an explainer video
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57. MVP #2 A Landing Place
A landing page is a web page where
visitors “land” after clicking a link from
an ad, e-mail or another type of a
campaign.
57
58. MVP #2 A Landing Page
• Craft your Landing Page
• Set up a Google AdWord campaign and drive traffic
to your new landing page. Even here you can let the
AdWord engine rotate different messages and test
what works best on your prospects
• Set up Google Analytics. The most important thing to
measure is conversions – percent of visitors that sign
up (or perform another desired action)
• Set up a chat to make it easy for the visitors to raise
questions
• Set up a service like Qualaroo to survey your visitors
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59. MVP #3 Wizard of Oz
A “Wizard of Oz” MVP is when you put up a
front that looks like a real working product, but
you manually carry out product functions. It’s
also known as “Flinstoning”.
Zappos shoes is the biggest online shoe
retailer, with annual sales exceeding $1 billion.
In his Lean Startup book, Eric Ries describes
how the founder started with a Wizard of Oz
product.
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60. MVP #4 The Concierge MVP
Instead of providing a product, you start
with a manual service. But not just any
service! The service should consist of
exactly the same steps people would go
through with your product.
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61. MVP #5 Piecemeal MVP
This strategy is a blend between the “Wizard
of Oz” and “Concierge” approaches. Again,
you emulate the steps people would go
through using your product – as you envision
it.
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62. MVP #5 Crowd Funding
Sell it before you build it.
The basic idea is simple: launch a crowd
funding campaign on platforms such as
Kickstarter or IndieGoGo. Not only will you
validate if customers want to buy your product,
but you will also raise money.
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