This document discusses how technology affects students and provides recommendations for student affairs administrators. It outlines five arenas of the technological environment that impact students: information dissemination, transactional interaction, communication, entertainment, and education. It also addresses student expectations of digital services, challenges around resources and keeping up with technology. Issues covered include technology fluency, legal/ethical concerns, distance education, and accessibility. Recommendations for administrators include designating technology leadership, participating in campus technology planning, embracing basic technology principles like equitable access, and engaging in deliberate technology planning including budgeting and assessment.

1. Student Affairs
Division of
How Technology
Affects Students
Cooperating Raleigh Colleges
Chief Officers of Student Affairs
February 2, 2005

2. Presentation Agenda
•Five Arenas of The Technological Environment
•Student Services & Programs
•Other Issues
•Recommendations for Student Affairs Administrators

3. Five Arenas of the
Technological Environment

4. Arenas of the Technology Environment
1. Information Dissemination
• World Wide Web
• CD-ROM
• Campus Cable

5. Arenas of the Technology Environment
2. Transactional Interaction
• eBilling
• Course Registration
• Housing sign up
• Creating appointments for career counseling
• “Smart cards” for building and services access

6. Arenas of the Technology Environment
3. Communication
• Email
• Instant Messaging
• Video Conferencing

7. Arenas of the Technology Environment
4. Entertainment
• Music and movie downloads from the Internet
(can be illegal; eats up bandwidth)
• Gaming
(Online; Xbox, Playstation)

8. Arenas of the Technology Environment
5. Education
• Learning Management Systems
(WebCT, Blackboard, WebAssign)
• Satellite
• Video
• Cable

9. Student Services
and
Programs

10. Student Services & Programs
1. Student Expectations
• Digital versions of all services
• Availability - 24/7 – “Right Here, Right Now”

11. Student Services & Programs
2. Challenges
• Know How
• Resources
• Keeping Up

12. Other Issues
1. Technology Fluency (aka “computer literacy”)
• For Students
• For Student Affairs staff

13. Other Issues
2. Legal & Ethical Issues
• Copyright
• Harassment
• Plagiarism
• Security/Privacy

14. Other Issues
3. Distance Education
• Growing exponentially overall
• Growing 11% annually at NC State
• How use technology to serve this population
• Fee issues related to technology

15. Other Issues

16. Other Issues
4. Accessibility
• Students with disabilities
• Access to resources: broadband Internet connections;
software

17. Recommendations
for
Student Affairs
Administrators

18. Recommendations
1. Designate “technology leadership” as a responsibility for
someone in the Student Affairs organization
(position or hat)
2. Participate in campus-wide technology planning and
initiatives (committee representation)

19. Recommendations
3. Embrace some basic technology principles, such as:
• Technology should be used as a tool, and not just for
the sake of using it
• Equitable access to technology resources and training
should be provided to all staff;
• Digital interactions should complement but not replace
personal interactions with students

20. Recommendations
4. Engage in deliberate technology planning (including
budgeting and assessment) for the Student Affairs
organization and units within the Student Affairs
organization
5. Recruit staff at all levels invested in using technology
6. Improve your own “Tech IQ” and comfort level

21. How Technology Affects Students
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