Timeline For Qwk2lrn


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Timeline For Qwk2lrn

  1. 1. <ul><li>Technology Support </li></ul>Jennings School District
  2. 2. JSD Technology Support End of Year Report <ul><li>Technology Support Accomplishments </li></ul><ul><li>Opportunities/Challenges Mitchell & Associates Findings </li></ul><ul><li>Technology Support Strategy </li></ul><ul><li>Technology Curriculum Integration Strategy </li></ul><ul><li>Technology Management Strategy </li></ul>2008
  3. 3. <ul><li>Technology Support </li></ul><ul><li>Accomplishments Summary </li></ul>
  4. 4. Technology 2009 1. Fiber WAN 2. QWK2LRN Infrastructure 3. Cabling 4. LAN/Wireless 5. QWK2LRN Thin-Client 6. VOIP Phone System JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Milestone
  5. 5. 12. ERATE Application Academic Years 13. Handheld Initiative P3 14. New Firewall 15. New Charging Station Solution 16. JETS Move 17. New Phone System for JETS 18. JETS Move 19. Dedicated Server Room at JETS Building 20. New office space for Tech at Woodland JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN Technology Summary 2007/2008 Milestone 21. A+ Learning Software (JETS)
  6. 6. 22. Handheld Initiative P4 23. Tech Classroom Initiative 24. New office space for Steve at JETS Building 25. Wireless Hot-Spots Junior High School 26. Wireless Hot-Spots Senior High School 27. Annual Contracts 28. Website 29. SIS Replacement 30. Perkins Grant 30. Handheld Initiative P5 JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN Technology Summary 2007/2008 Milestone
  7. 7. 1. ATT ERATE Meeting 2. USAC Conference 3. 470s Submitted 4. RFP Phone System 5. RFP LAN/Wireless 6. RFP Fiber-Optic WAN 7. 28-Day Waiting Period for Bids 8. 471s Submitted 9. Selective Review JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN Technology ERATE Summary 2007/2008 Milestone 10. Selective Review
  8. 8. 1. ComputerWorld 2. Supported Woodland Career Day 3. Supported Mentor Day at Fairview JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN Technology Summary 2007/2008 Milestone
  9. 12. <ul><li>Opportunities/Challenges </li></ul><ul><ul><li>April 2006 Mitchell Report Findings </li></ul></ul>
  10. 13. <ul><li>Mitchell Report Recommendations </li></ul><ul><ul><li>Project Management System </li></ul></ul><ul><ul><li>Written procedures for key processes such as file server backups and classroom equipment upgrades </li></ul></ul><ul><ul><li>Help Desk with an automated system to track purchase, repairs and etc. </li></ul></ul><ul><ul><li>Implement automated tools to manage desktop computer, servers and the network </li></ul></ul><ul><ul><li>Student Information System replacement </li></ul></ul><ul><ul><li>Develop a business partnership with several vendors that will assist the district with the requirements, design, project management and implementation of key applications and systems </li></ul></ul>
  11. 14. <ul><li>Mitchell Report concluded that JSD is falling behind in the use of technology in the classroom and as a tool for all teachers. One of many strategies the district has employed to meet this mission is to be a pioneer in the adoption and use of instructional technology in the classroom to advance teaching and learning. </li></ul>Mitchell Report Summary
  12. 15. <ul><li>The Handheld Initiative </li></ul><ul><ul><li>Launch JSD in the category of being the largest implementation of Palms in the country and probably the world. </li></ul></ul>
  13. 16. <ul><li>What is a pioneer? </li></ul><ul><ul><li>innovator, trailblazer, groundbreaker (someone who helps to open up a new line of research or technology or art) </li></ul></ul>
  14. 17. <ul><li>Technical Plan of Action </li></ul><ul><ul><li>Fiber Optic Wide Area Network (WAN) </li></ul></ul><ul><ul><li>Voice Over Internet Protocol (VoIP) Phone System </li></ul></ul><ul><ul><li>LAN/Wireless </li></ul></ul><ul><ul><li>Email/GroupWise </li></ul></ul><ul><ul><li>SIS Replacement </li></ul></ul><ul><ul><li>New District Website Replacement </li></ul></ul><ul><ul><li>Private Intranet </li></ul></ul><ul><ul><li>Data Warehouse </li></ul></ul><ul><ul><li>Thin Client Server Solution HS/JETS </li></ul></ul>
  15. 18. <ul><li>Technology Curriculum Strategy: </li></ul><ul><ul><li>Fast-Forward Initiative Update </li></ul></ul><ul><ul><li>Curriculum Integration Plan for Handhelds </li></ul></ul>
  16. 20. <ul><li>Technology Management Strategy </li></ul><ul><ul><li>Developing Technology District-Wide Policy </li></ul></ul><ul><ul><li>Defining Expectations of the Technology Support Position </li></ul></ul><ul><ul><li>Interpersonal Skills of the Technology Support Staff </li></ul></ul><ul><ul><li>Supervision and Evaluation – Provides feedback of technology support </li></ul></ul><ul><ul><li>Developing technical competencies for Technology team with professional development </li></ul></ul><ul><ul><li>Helpdesk </li></ul></ul>
  17. 21. 1. Developing Technology District-Wide Policies <ul><ul><ul><li>Understanding the technology roles: </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Technology Director: manage programs and provide educational technology leadership in their school divisions </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Technology Coordinator: Integrate the use of technology in curriculum </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Technology Support: manage the school’s information network </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Building Instructional Technology Specialist: Trained teachers to use technology and software effectively </li></ul></ul></ul></ul></ul>
  18. 22. 2. Defining Expectations of the Technology Support Position This position focuses on how to deliver support services that are required as determined and defined by teachers and administrators. The technology support staff is diligent in maintaining positive relationships with school staff.
  19. 23. The Technology Support Role May Include: <ul><ul><li>Provide centralized, school-based, and/or regional support for information networks (including a school division “help desk” or “help line”) </li></ul></ul><ul><ul><li>Provide desktop and application support </li></ul></ul><ul><ul><li>Provide server and network support </li></ul></ul><ul><ul><li>Support request management </li></ul></ul><ul><ul><li>Participate in technology planning </li></ul></ul><ul><ul><li>Budget - work to ensure cost effectiveness of services </li></ul></ul><ul><ul><li>and that good practice is followed </li></ul></ul><ul><ul><li>Provide network selection, configuration, installation, operation, repair, maintenance, software installation, troubleshooting, and security management </li></ul></ul><ul><ul><li>Create and upgrade servers, computers, and networks </li></ul></ul><ul><ul><li>Maintain multi-media devices, which include but are not limited to computers, telephony, monitors, and projectors </li></ul></ul>
  20. 24. 3. Interpersonal Skills of the Technology Support Staff: <ul><ul><ul><li>Patience </li></ul></ul></ul><ul><ul><ul><li>Excellent listener </li></ul></ul></ul><ul><ul><ul><li>Flexible </li></ul></ul></ul><ul><ul><ul><li>Prioritizes the needs of others </li></ul></ul></ul><ul><ul><ul><li>Work harmoniously with others </li></ul></ul></ul><ul><ul><ul><li>Work in teams </li></ul></ul></ul><ul><ul><ul><li>Evaluate and accept responsibilities </li></ul></ul></ul><ul><ul><ul><li>Ask questions to build shared information and enhance clarity </li></ul></ul></ul><ul><ul><ul><li>Maintain calm demeanor with others during high pressure situations </li></ul></ul></ul><ul><ul><ul><li>Adaptable </li></ul></ul></ul><ul><ul><ul><li>Sensitive to the needs of others </li></ul></ul></ul><ul><ul><ul><li>Diplomacy </li></ul></ul></ul>
  21. 25. 4. Supervision and Evaluation – Provides feedback of technology support It is important to measure both the actual service that is provided and the effectiveness of the processes used to provide support. The ultimate goal is to assess quality. Supervision monitors performance and assures continued improvement to meet expectations. Evaluation highlights current performance and identifies potential issues and improvements that could be made. Role clarity on the part of the school board in this area is essential. Carefully designed policies and procedures guide the supervision and evaluation system. Measurements should align with current evaluation processes and must be relevant and consistent. When roles and responsibilities have been identified, they can be crafted into elements of an evaluation instrument.
  22. 26. <ul><ul><li>5. Developing technical competencies for Technology team with Professional Development </li></ul></ul><ul><li>Continued Development Technology Support </li></ul><ul><li>Competencies JSD is members of MoreNet. </li></ul><ul><li>This is a great resource for the district to further </li></ul><ul><li>develop skills of your staff. </li></ul>
  23. 27. <ul><li>6. Helpdesk </li></ul><ul><ul><li>Provides centralization </li></ul></ul><ul><ul><li>Single Point of Contact for support services </li></ul></ul><ul><ul><li>Most cost effective use of resources </li></ul></ul><ul><ul><li>Provides supervision </li></ul></ul><ul><ul><li>Process to manage and evaluate the quality of work throughout the delivery of technology services </li></ul></ul>