This document summarizes NC State University's Division of Student Affairs' commitment to assessment. It discusses the history of assessment in the division, including the creation of the Student Affairs Assessment Taskforce and the Student Affairs Research and Assessment office. It provides examples of assessment activities from the Counseling Center and Campus Recreation, such as evaluating programs' effectiveness and student satisfaction. The division aims to use assessment for continuous improvement of student services.
Success Process = Successful Project: Inspiring Collaboration and Communicati...Leslie Dare
2012 Southeast Regional Conference - EDUCAUSE
On November 30, 2011, culminating a multiyear "going Google" project, NC State moved the last 5,000 users and 3,000 objects to Google Apps. This accomplishment is nothing new in higher education, but how we marshaled the many disparate IT units to function as one is what made this project a resounding success—such a success that other campus leaders want to know our secret. We'll discuss the methods we used to finish this migration, as we moved our administrative users off their 16-year-old system and into the Google era.
How the University of Maryland Implemented a Campus-Wide IT Accessibility Plan3Play Media
In 2015, the University of Maryland created a 3-year IT Accessibility Plan focused on improving and (re)designing on-campus technologies. Specifically, they focused on web accessibility, course (re)design, multimedia development, eLearning tools, and assistive technology tools. This plan was created and implemented by the university's Division of IT, with recommendations from the campus' IT Accessibility Committee, a group comprised of individuals from across campus.
In this webinar, Ana Palla-Kane (IT Accessibility Specialist) and Susan Johnston (Instructional Designer) will dive into the design and implementation of their IT accessibility plan, providing an inside look into the university’s own strategies and structure. They will discuss the specific steps taken by the Division of IT in designing and implementing the plan, as well as provide insight into first-year successes and challenges.
Topics will include:
How to design an IT accessibility plan
Steps in implementing an IT accessibility plan
Successes and challenges faced after the first year implementing a campus-wide IT accessibility plan
The popular media tells us that we live in an age of disengagement. 21st century professors are told they need to design curriculum to support student success and create an engaging classroom whether it is face-to-face, online, or in a blended learning environment. Creating engaging learning environments with technology will be essential to embrace 21st century learners and their ever evolving learning styles. Information Technology is dedicated to this philosophy and embraces varying technologies and learning concepts with other institutions and with our own faculty to generate innovation with technology and learning engagement in tandem. Information Technology invites the Stevens community to explore how educators can use some of the tools such as apps, clickers, open education resources, mobile learning, collaborative learning platforms from Google Hangouts to Massive Open Online Courses, and embrace the engagement strategies of social media
Success Process = Successful Project: Inspiring Collaboration and Communicati...Leslie Dare
2012 Southeast Regional Conference - EDUCAUSE
On November 30, 2011, culminating a multiyear "going Google" project, NC State moved the last 5,000 users and 3,000 objects to Google Apps. This accomplishment is nothing new in higher education, but how we marshaled the many disparate IT units to function as one is what made this project a resounding success—such a success that other campus leaders want to know our secret. We'll discuss the methods we used to finish this migration, as we moved our administrative users off their 16-year-old system and into the Google era.
How the University of Maryland Implemented a Campus-Wide IT Accessibility Plan3Play Media
In 2015, the University of Maryland created a 3-year IT Accessibility Plan focused on improving and (re)designing on-campus technologies. Specifically, they focused on web accessibility, course (re)design, multimedia development, eLearning tools, and assistive technology tools. This plan was created and implemented by the university's Division of IT, with recommendations from the campus' IT Accessibility Committee, a group comprised of individuals from across campus.
In this webinar, Ana Palla-Kane (IT Accessibility Specialist) and Susan Johnston (Instructional Designer) will dive into the design and implementation of their IT accessibility plan, providing an inside look into the university’s own strategies and structure. They will discuss the specific steps taken by the Division of IT in designing and implementing the plan, as well as provide insight into first-year successes and challenges.
Topics will include:
How to design an IT accessibility plan
Steps in implementing an IT accessibility plan
Successes and challenges faced after the first year implementing a campus-wide IT accessibility plan
The popular media tells us that we live in an age of disengagement. 21st century professors are told they need to design curriculum to support student success and create an engaging classroom whether it is face-to-face, online, or in a blended learning environment. Creating engaging learning environments with technology will be essential to embrace 21st century learners and their ever evolving learning styles. Information Technology is dedicated to this philosophy and embraces varying technologies and learning concepts with other institutions and with our own faculty to generate innovation with technology and learning engagement in tandem. Information Technology invites the Stevens community to explore how educators can use some of the tools such as apps, clickers, open education resources, mobile learning, collaborative learning platforms from Google Hangouts to Massive Open Online Courses, and embrace the engagement strategies of social media
Sustainable Campus-Wide Captioning Practices to Support Course Videos – Is th...D2L Barry
Presentation at 2019 D2L Connection at Normandale CC on April 5,, 2019
Sustainable Campus-Wide Captioning Practices to Support Course Videos – Is this Really Possible? Lesley Blicker, Minnesota State Educational Innovations and Kathleen Coate, Normandale Community College
Tracking learners digital experience: the benefits and impactsSarah Knight
This session outlines the key findings from the Jisc Student digital experience tracker survey of 22,000 UK learners. The session also includes links to how institutions are using the tracker to engage their students to support their digital developments
Sustainable Campus-Wide Captioning Practices to Support Course Videos – Is th...D2L Barry
Presentation at 2019 D2L Connection at Normandale CC on April 5,, 2019
Sustainable Campus-Wide Captioning Practices to Support Course Videos – Is this Really Possible? Lesley Blicker, Minnesota State Educational Innovations and Kathleen Coate, Normandale Community College
Tracking learners digital experience: the benefits and impactsSarah Knight
This session outlines the key findings from the Jisc Student digital experience tracker survey of 22,000 UK learners. The session also includes links to how institutions are using the tracker to engage their students to support their digital developments
Institute H: The Road to Becoming a Center of Excellence
Thursday, October 8, 9:00 am - 12:00 p.m., Executive C D
Lisa D'Adamo-Weinstein, Director, Academic Support
Northeast Center of SUNY Empire State College
Elaine Richardson, Retired Director, Academic Success Center
Clemson University
Laura Sanders, Assistant Dean, Student Success, College of Engineering
Valparaiso University
The purpose of the Centers of Excellence Designation Program is to:
promote professional standards of excellence for learning centers;
encourage centers to develop, maintain and assess quality programs and services to enhance student learning;
honor the history of established and unique learning centers; and
celebrate the outstanding achievements of centers that meet and exceed these standards.
This post-conference institute will walk participants through the rationale for the creation of the designation program;
review the criteria for evaluation and discuss the steps for completing an application. We will also share insights
gathered during the first two rounds of applications reviews to assist participants in developing a clear plan for how
they can best put together their own application
Rider University Ed.D. in Educational Leadership LaunchJamie Mitchell
This Power Point was shared by Dr. Len Goduto at the reception to celebrate the launch of Rider University's Ed.D. in Educational Leadership program. Learn more at www.rider.edu/edd
Moving Forward on Learning Analytics - A/Professor Deborah West, Charles Darw...Blackboard APAC
Learning analytics is a 'hot topic' in education with many institutions seeking to make better use of the data available via various systems. One of the key challenges in this process is to understand the business questions that people working in various roles in institutions would like to be able to answer. However, it is also important that these questions are appropriately structured and specific in order to gather the relevant data. This session builds on the workshop run at last year's Blackboard Learning and Teaching conference where participants explored business questions and use cases for learning analytics from a range of perspectives.
Delivered at Innovate and Educate: Teaching and Learning Conference by Blackboard. 24 -27 August 2015 in Adelaide, Australia.
Local school board members are a key link between school districts and communities. They represent public concerns around testing and can hold district officials accountable. Given the critical role that local school boards play, Achieve and the National School Boards Association have developed “Assessment 101” resources for school board members. This professional development module is designed to:
· outline the critical role school boards play in supporting high quality assessment systems;
· introduce school board members to key assessment concepts and issues;
· provide an introduction to the Student Assessment Inventory for School Districts as a process to streamline testing and support limited, high-quality assessments for all students.
Identify the defining features of the plan review process, advantages of fidelity walk-through tools, use alternative data collection methods to support tiered interventions.
NASPA 2019
Technology has dramatically transformed how students interact and learn, and the pace of these changes make it challenging for student affairs to provide relevant and timely services. There is a significant variation in the delivery of technology services among institutions, which include stakeholders from across the student affairs and information technology professions, and it is important to assess and understand these differences in order to maximize the resources available.
Building Your Band - The Bluegrass Model of Group DynamicsLeslie Dare
Building effective teams and setting them up for continued success is a key goal for all good leaders. On a successful team, the team members understand their roles, build their skills to fulfill their roles, support each other, and work to maintain the integrity of the team.
Good leaders must also keep learning and building their own skills, and lessons can come from unexpected places. In this session, we will show how we learned some key lessons about leadership, team building and good management in a very unexpected place--the world of bluegrass music!
Bluegrass is fairly unique because of its jamming culture--it’s normal for bluegrass players who have never met each other before to get together and play for hours. How can this work? It turns out that the lessons learned through playing music with others can be of tremendous help in building strong, resilient, and effective teams. Come join us as we talk about these lessons and provide examples from the worlds of both IT and bluegrass. You might even hear some pickin’ and grinnin’!
Changing the Web Culture, 100 Sites at a TimeLeslie Dare
The Division of Academic and Student Affairs at NC State is a large and diverse mix of units. Thanks to a campus that has traditionally been decentralized, especially when it comes to web and IT, many of DASA’s units have been “doing their own thing” for many years. So it was a big challenge that faced DASA’s IT Director, Leslie Dare, and her web cohort of many years, Jen Riehle McFarland when the time came for a division-wide web redesign of more than 80 websites.
Join Jen and Leslie as they recap their adventures and obstacles including (but not limited to!) a new campus brand, tight budgets, implementation and training challenges, and the diverse site needs of more than 60 units. Learn how they were able to collaborate and find a web solution for everyone with the help of WordPress and that wonderful and rare gift… communication.
Social Media: The Buzz About Tweets & BlogsLeslie Dare
Presentation on Social Media for the June 7, 2011 meeting of the Triangle HDI chapter.
How does social media platforms such as Facebook, Twitter, Tumblr and YouTube shape your workforce today? Come and hear about what is right balance of technology and security for your company. Here are some of the items that you will take away with you:
Does your social presence matter today?
How can IT control your companies image through Social Media?
Should you control/monitor the social platforms or allow them full creative freedom?
How can you write policies that account for social media?
http://trihdi.com/event/trihdi-meeting-social-media-what-are-all-the-buzz-tweet-and-blog-about
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
How We are Thriving, Not Just Surviving, Under our Commitment to Assessment in Student Affairs
1. Lisa P. Zapata, Ph. D.
Sharon Moore
Leslie Dare, Ed.D.
Savitri Dixon-Saxon, Ph.D.
Elizabeth P. Kremer
Student Affairs
Division of
How We are Thriving, Not Just Surviving,
Under Our
Commitment to Assessment in Student Affairs
NC State Undergraduate
Assessment Symposium
Raleigh, NC
April 17, 2004
2. Presentation Agenda
•Overview of NC State & Division of Student Affairs
•History of Assessment in Division of Student Affairs
•Student Affairs Assessment Taskforce (SAAT)
•Technology Resources
•Assessment in Action: Counseling Center
•Assessment in Action: Campus Recreation
•Questions & Answers
4. NC State University
•Established 1887: Land-Grant Institution
•29,000+ students
–50 States
–90 Countries
•6,000+ employees
•11 Colleges
5. Division of Student Affairs
•35 Units
•600 Employees
•Mission: The Division of Student Affairs facilitates the total
educational growth and development of NC State students to
include personal, social, physical, cultural, leadership, and
intellectual development.
•Motto: STUDENTS FIRST
6. Division Units & Programs
Women’s Center
University Career Center
ROTC
Upward Bound/Talent Search
University Scholars
Campus Activities
Student Health Services
University Housing
Carmichael Complex
Facilities & Operations
Music
Multicultural Student Affairs
Center State/Arts Outreach
Physical Education
Greek Life
Crafts Center
Caldwell Fellows
Student Conduct
Distance Education
& Technology Services
Gallery of Art & Design
Counseling Center
University Dining
Dance Program
University Theatre
Health Promotions
Campus Recreation
Research & Assessment
Student Leadership, Ethics
& Public Service
7. History of Assessment in Student Affairs
•Informal assessment
•Partnership with academic affairs: 12/2003
–Consultation
–Workshops
–Access to resources
•Student Affairs Assessment Taskforce (SAAT)
•Created new position: 1/2004
•Student Affairs Research and Assessment (SARA)
8. Mission of SARA
The Student Affairs Research and Assessment (SARA)
office provides education and support for research and
assessment to all units within the Division of Student
Affairs in an effort to provide data driven evidence for
continuous improvement of student learning and
program services.
9. Director of SARA
•Provide assistance to units in the Division of Student
Affairs in conducting systematic assessment of their
programs and services.
•Increase Division of Student Affairs effectiveness by
systematically gathering, analyzing, interpreting,
reporting and using assessment information.
10. SARA Objectives
1. SARA will provide the foundation for a Division-wide
philosophy of assessment.
2. SARA will provide the education needed for Student Affairs
units to fully engage in the assessment of student
learning/development and program services.
3. SARA will conduct and support research and assessment in
support of Division wide values and initiatives.
11. Division-Wide Changes
•Move from informal to formal
•Improvement in attitudes
•Increase in assessment activity
•Collection of evidence of student learning
•Improvement of services
13. What is SAAT?
•The Student Affairs Assessment Taskforce (SAAT) is a group
of Student Affairs staff interested in learning more about
assessment and providing peer guidance to the Division on
assessment issues.
•The group is comprised of one to two representatives for each
Assistant/Associate Vice Chancellor in the Division.
•The members are all volunteer, and one member chairs the
group each year.
14. SAAT is responsible for:
•Setting broad assessment expectations for the units
•Setting a yearly assessment schedule for the units
•Reviewing assessment reports and providing constructive
feedback to the units
•Initiating conversations about Student Affairs Division-wide
objectives as appropriate
•Training and empowering unit reps as appropriate
•Discussing overlapping outcomes and appropriate means to
combine assessment initiatives
•Discussing rewards structure for participating in assessment
15. Assessment Process
1. Timeline:
-May 2003 Assessment Plans Due
-January 2004 Impact Reports Due
2. Student Affairs Assessment Taskforce(SAAT) reviews
reports and provides written formal feedback to each unit.
3. SAAT follows up by contacting each unit to offer additional
assistance after written feedback has been received.
16. Important Issues Within SAAT
•Support: Structure vs Flexibility (we can have both)
•Review: Content vs Process
•Review: Identifying criteria
–http://www.ncsu.edu/student_affairs/sara/Process/saatnewtooljan04.doc
•Dealing with road blocks:
•learning vs program outcomes
•lack of education on assessment techniques
•fear of negative repercussions for the unit based on findings
•time
•money
•Consequences of not participating or providing poor quality work
20. Distance Education & Technology Services
•Help Division units serve distance learners
•Technology Planning & Resources
–Web management
–Coordination of Division LANTechs & Webmasters
–Liaison with university technology units
–Division equipment
21. DETS & Assessment
•Director of DE & Tech Services (DETS) is a member of SAAT.
•Director provides guidance to SAAT regarding how technology
can be used, and is used, by both students and employees,
and its impact on potential assessment projects.
•Assessment is a key feature in Division-wide planning efforts
for DE & technology (modeling the commitment).
•DETS, which serves the entire Division, provides two key
technology services which supports the Division’s commitment
to assessment:
–Online surveys
–Bulk email
22. Online Surveys
•Protocol developed by which units request such a project
•Close coordination with the Student Affairs Research &
Assessment (SARA) office
•Basic and advanced collection of data via the web
•Requires some technical knowledge of unit requesting project
•Data can be
-Loaded into a database
-Sent via email to department
-Both database and email
23. Bulk Email
•Protocol developed by which units request such a project
•Close coordination with the Student Affairs Research &
Assessment (SARA) office
•Mass email can be sent in conjunction with online surveys
•Emails
-can be sent to on-campus addresses
-can be sent to off-campus addresses
-requires little technical knowledge of sending unit
24. Useful Nugget
When using online surveys to collect data, create an
administrative web site with all your information.
-http://www.ncsu.edu/student_affairs/survey/de.html
28. Counseling Center at NC State
•M. Lee Salter, Director
•Located in the Student Health Services Building
•~10,000 student visits each academic year
•15 full-time psychologists and counselors
•4 consulting psychiatrists
•Short-term personal, academic, and career
counseling; psychiatric consultation; long-term referrals
29. Summary of Assessment Efforts
•Fall 2002 – Initial draft of Assessment Plan
•Spring 2003 - Solicited staff input; Identified 5
activities/services to assess
•Fall 2003 - Received SAAT feedback
•Winter 2003 – Reported progress of 3 assessment
activities
30. •Spring 2004 - Received more SAAT feedback;
continued assessment of 3 outcomes
•Spring 2004 – Revising Assessment Plan
•Summer 2004 - Design and submit Assessment
Planning Report
Summary of Assessment Efforts
31. Team and Staff Involvement
•Director identified staff members with previous interest
and experience in assessment or accreditation review
activities to serve on committee.
•Committee members identify ways to assess
outcomes; organize data collection; summarize results;
and make recommendations based on results.
32. Whole Staff Involvement
•Staff members were asked at least twice for feedback
about the assessment plan and the assessment
activities.
•Assessment activities were listed in departmental
goals for each academic year.
•Staff members participated in the data collection for
some assessment activities.
33. What Did We Want to Assess in 2003 –2004?
Assess…
•effectiveness of an e-mail reminder system in
reducing client “no-shows”
•client satisfaction with services
•effectiveness of the biofeedback program
•impact of services on academic performance symptom
reduction in counseling/psychiatric clients
34. Assessment Results
Outcome: Degree to which students’ perceive
services as useful and satisfactory in resolving
personal and academic concerns
•Administered evaluations to each client
•Over 95 % of respondents felt that services were extremely
helpful
•97 % of respondents described counselor as helpful in
problem solving and problem identification
35. Assessment Results
Outcome: Decrease the number of client "no-shows"
that occur.
•Implemented an e-mail notification system
•Compared the percentage of “no-shows” prior to the e-mail
notification to the percentage of “no-shows” after the e-mail
notification at two comparable periods in two different school
years
•1st
comparison showed a decrease from 21% to 14% for “no
shows”; 2nd
comparison showed a decrease from 19% to 11%.
36. Assessment Results
Outcome: Reduce physical pain symptoms and high
anxiety in clients using biofeedback and cognitive
behavioral techniques
•Reviewed 5 client files
•All clients seen for an average of 3.6 sessions
•3 of the five selected students reported a reduction in pain
37. Decisions Made Based on Assessment Process
•Publicize academic support function of the center.
•The e-mail notification program will be continued.
•Biofeedback is now a self-supporting operation in
Student Health Services and no longer part of the
Counseling Center.
38. What’s Coming Up?
•Summarize the assessment results of the effectiveness of both
counseling and psychiatric services in symptom reduction
•Compare the “no show” rate in Spring 2004 using the e-mail
notification system to that of Spring 2003 without the e-mail
notification
•Assess the effectiveness and usefulness of services and
information we provide to faculty and staff in their work with
students
•Assess new risk management system
•Assess impact of psychoeducational workshops
•Assess graduate student internship program
39. Useful Nugget
The Director of the Counseling Center, Dr. Lee Salter,
recommends to counseling center administrators that
as new staff are hired for position, make a concerted
effort to identify candidates who have experience and
interest in assessment.
41. Campus Recreation at NC State
•Located in Carmichael Gym
•9 full-time staff
•4 Program areas
-Club Sports
-Fitness/Wellness
-Intramural Sports
-Outdoor Adventures
•9,462 number of participants for 2003
42. Assessing Student Knowledge
Purpose
•Assess student knowledge in Campus Recreation educational
programs
•Introduce and or refine campus community’s knowledge and
skills in current activities
•How do we measure student knowledge?
•Where do we start?
43. Assessing Student Knowledge
Objective
•To offer educational activities for enhancing participant
knowledge and skill development
Learning Outcome
•Participants will demonstrate knowledge of the subject matter
•Participants will have a Mean score of 80% or higher
44. Assessing Student Knowledge
Method
•8 workshops total in Fitness/Wellness & Outdoor Adventures
•7-10 question quiz
Results
•40 participants (student, faculty/staff and same household
members)
•7/8 workshops scored at least 80%
45. Impact Report: Decisions
•Most workshops are operating above Campus Recreations
success rate (80%)
•Study incorrect answers for a common pattern
•Make adjustments to our workshops based on incorrect
answers
•Continue to test learning outcomes
46. Campus Recreation Assessment Survey
Purpose
•Determine how effectively we market programs and activities
to the campus community
•Identify methods for reaching the campus community
•Determine future programming desires and satisfaction of
various programs
Targeted Population
•Students enrolled in a minimum of one academic hour
•Current faculty/staff members at NC State
47. Campus Recreation Assessment Survey
Method
•Online Survey was administered April 5 via email invitation
•Follow-up emails sent to non-respondents
Survey Format
•Survey A - Heard of Campus Recreation and participated in at
least one program
•Survey B - Heard of Campus Recreation but have not
participated in any programs
•Survey C - Have not heard of Campus Recreation
48. Campus Recreation: Assessment Journey
•Embracing & Understanding Assessment
-Do not be afraid of the Big “A”
-Research Information and attend workshops
•Assessment Support Group
-Dr. Leslie Dare – Director of Distance Education
& Technology Services (DETS)
- Carrie Zelna - Director of Student Affairs Research
and Assessment (SARA)
-Campus Recreation Assessment Committee
49. Campus Recreation: Assessment Journey
•Importance of Communication in the department
-Help team members understand the importance of
Assessment
-Get everybody in the department involved
-Ask for feedback
-Show enthusiasm
•Commitment to Assessment
51. How We are Thriving, Not Just Surviving, Under Our
Commitment to Assessment in Student Affairs
•This Presentation
http://www.ncsu.edu/student_affairs/sara/saat/symp04.html
•Student Affairs Assessment Taskforce
http://www.ncsu.edu/student_affairs/sara/saat/
•Distance Education & Technology Services
http://www.ncsu.edu/student_affairs/dets/
•Research & Assessment
http://www.ncsu.edu/student_affairs/sara/
•Division of Student Affairs
http://www.ncsu.edu/student_affairs/
Lisa P. Zapata, Ph. D. lisa_zapata@ncsu.edu
Sharon Moore sharon_moore@ncsu.edu
Leslie Dare, Ed.D. leslie_dare@ncsu.edu
Savitri Dixon-Saxon, Ph.D. svdixon@gw.ncsu.edu
Elizabeth P. Kremer elizabeth_kremer@ncsu.edu
Editor's Notes
Good afternoon. Welcome to our presentation, “How We are Thriving, Not Just Surviving Under Our Commitment to Assessment in Student Affairs.”
We are glad that you have chosen to be with us today.
Before we get started, I would like to introduce myself and the other presenters. We are all from NC State University:
My name is Lisa Zapata and I am an Assistant Vice Chancellor for Student Affairs, and one of the areas that I am responsible for is Assessment.
Sharon Moore is the Director of Center Stage and Arts Outreach
Leslie Dare is the Director of Distance Education and Technology Services
Savitri Dixon-Saxon is a Counselor in the University Counseling Center
Elizabeth Kremer is the Assistant Director for Marketing in Campus Recreation
We welcome you to Raleigh, and again, to our presentation this afternoon.
Everyone should have a copy of our presentation. Please note that the last slide has our contact information and also has several websites with additional information that we thought you might find helpful.
Here is our agenda for today.
We are going to give you a quick overview of NC State and our Division of Student Affairs.
We’ll give you a brief history of our assessment efforts in the Division of Student Affairs.
We will tell you about the Student Affairs Assessment Taskforce that we created in the Division
We will discuss some technology resources that have facilitated our assessment processes
And then we will give you two real world examples. Savitri will tell you about assessment in the Counseling Center and Elizabeth will tell you about Campus Recreation assessment.
We would like for this to be informal. We have saved time at the end for questions, but if you have questions during the presentation, please ask those as we go. We want you to get the most out of this presentation that you can.
Our goal is to provide you with some valuable nuggets of information based on our experiences.
So, let’s jump right in! I will start us out today by giving you an overview of assessment in Student Affairs at NC State.
In order to set the stage, let me first give you a quick snapshot of NC State University.
NC State was established in 1887 as a land-grant institution.
We have over 29,000 students from 50 states and 90 countries.
We have over 6,000 employees.
The Division of Student Affairs is quite a large organization at NC State. We have 35 units with approximately 600 employees to serve the University’s 29,000 students.
Our mission is to facilitate the total educational growth and development of NC State students to include personal, social, physical, cultural, leadership, and intellectual development.
Our long standing motto in Student Affairs is “Students First.” This motto guides everything we do in every single program, service, and course that we provide to our students.
Most importantly, this motto guides our assessment efforts, as we strive to evaluate the effectiveness of our programs and services and measure our impact on student learning.
Here is a list of most of our units.
Our Division has many of the traditional services and programs you would expect to see in Student Affairs, such as housing, dining, and counseling.
We are also unique in that we have several programs that are not often located in Student Affairs, For example, we have the ROTC programs and all of the Arts programs, such as music, dance, theatre, and the crafts center.
We also have several departments who teach academic courses for credit, such as Physical Education, ROTC, and Music.
So this is a quick snapshot of our Division.
As you may already have guessed, it can be quite challenging to figure out the best methods for assessing student learning in all of these units. Sharon, as Director of Center Stage and Arts Outreach, can tell you just what a challenge this is for the Arts programs.
So, let’s move now to how we have been conducting assessment in Student Affairs. Perhaps your institution has followed a similar path, or is just getting started on this journey.
We have been doing assessment in Student Affairs for a long time. While we are now much more formal and deliberate in our efforts, the truth is that we have been doing assessment, just as all of you have, in some form or another for years.
Before we made any formal commitments at the Division level, many units were conducting assessments on their own. The majority of these assessments were measuring student satisfaction with services and programs.
However, as you know, we have really seen a push in the last few years to move from measuring satisfaction to measuring student learning. It is not enough to know that a student is pleased or satisfied with our services, we want to know that they are actually learning and that our programs and services are making a difference in their lives.
We decided as a Division to make a more formal commitment to assessment. This decision was made about the same time that we began preparing for our University’s accreditation visit. And of course, that timing was purely coincidental.
Actually, that was one of our motivators, but we have really tried to downplay that factor because we want everyone to be committed to assessment b/c it is absolutely necessary to have evidence that we are doing what we say we are doing.
So, as I was saying, we decided to make a more formal commitment to assessment. We formed a partnership with Undergraduate Affairs in December 2002. We provided funding in exchange for consultation, training, and access to resources. This was a wonderful relationship. Marilee Bresciani, whom most everyone in the room knows, truly helped us lay the foundation for our commitment to assessment.
During this time of our partnership, we created SAAT, which Sharon will discuss in a moment. This group was imperative in getting buy-in at the unit level. After a year of a very successful partnership, and a year of creating assessment plans and impact reports, we realized that we had grown to the point of needing to dedicate additional resources to our assessment efforts. So, we created a new position in the Division dedicated solely to research and assessment. We created the office of Student Affairs Research and Assessment and named Dr. Carrie Zelna as the Director. Carrie would be here with us today, but she just had a baby, so we are letting her off this time.
So, let me now tell you a little bit about this office we have created.
Student Affairs Research and Assessment forms a wonderful acronym – SARA.
So, who is SARA?
The mission of the Student Affairs Research and Assessment (SARA) office is to provide education and support for research and assessment to all units within the Division of Student Affairs in an effort to provide data driven evidence for continuous improvement of student learning and program services.
By creating this office and the director level position, we hoped to signal to the entire Division and the University, our commitment to assessment.
As you can imagine, the Director of Student Affairs Research and Assessment has quite a long position description.
I have simplified the position responsibilities here into two categories.
First, the Director provides assistance to the individual units as they conduct assessments. She assists units as needed throughout the entire assessment process. For example, she helps units write objectives and outcomes,She provides assistance with assessment plans. She helps units select evaluation methods, helps them adapt tools as needed, helps them implement assessments, helps analyze data, helps report assessment findings, and makes decisions based on results.
This is all done at the unit level.
She also operates at the division level. She conducts research and assessment at the Division level. We are just now in the beginning stages of these efforts, so we are really excited about the possibilities here. She will facilitate the process of developing Division-wide objectives and outcomes. She will also help us catalog and disseminate research and assessment information. So she will help us publicize our findings and make information available to various constituencies.