SlideShare a Scribd company logo
How FedEx Works: Inside the Memphis Super Hub
A Case Study By 4Amigos Team
Q1. List the business processes displayed in the video
• Various business processes are used in the fed ex. Prominently in
the video it used processes like logistics, supply chain
management, Shipment process, Segregation of goods, Collection
of goods, Goods Sorting process, Unique identification number
providing process.
Q2. List the types of information systems shown in the video. Can
you describe how systems that were not shown might be used at
FedEx?
• Information systems like Destination locators, Price tracking
Systems, Scanners, weight calculators are mainly used in this video.
Systems like identifying the type of product, flaw in the packaged
good, Using an own tracking gadget can be used this can reduce the
effort of tracking delivery to customer.
Q3. The system displayed in the video is an enterprise
system. Why is this true? Explain your answer
• An enterprise system is an application software which are used in processing business,
information, tracking and analysis for large companies. This is true for fed ex as right
from receiving of good to delivery of good it follows a process of information systems
like collecting package from client and providing uniqure reference number to good,
then shipping it to Memphis world hub and over there scanning the package in all
aspects and then shipping it through jets to different countries and then delivery to
client making use of unique number. The whole process can be traced in systems
through online by customer. The total process is dependent upon the information
systems hence it can be stated true that fed ex uses enterprise system.
Q4. What are the risks and benefits of having a single Super Hub
in Memphis coordinate the delivery of packages across the United
States?
• Having a single super hub it can be acted as a centre for sorting all
the types of packages and goods and to process for sending it to
desired locations. It will be easy to employ the necessary changes
or to provide any necessary information quickly if there could be
any delay in the shipment of good. On the other hand if there is
only super hub it is difficult to maintain millions of packages due to
increase in the demand of fed ex courier services in day to day life
Q5. How could FedEx's shipping process be made even
more efficient?
• Shipping process of fed ex can be made better by having 4 to 5 super
hubs according to the regions. Due to this the packages of desired
locations are sent to respective hubs and there it is easy to process
further for shipping. If the package is weighed and tracked at the time of
receiving it would be easy to process for shipping because if product is
scanned at super hub and declared as flaw it takes much more time to
return it to the customer back. These are the few processes that can be
implemented to make fed ex shipping more efficient.
References
• History of FedEx Operating Companies | About FedEx. (n.d.).
Retrieved from http://about.van.fedex.com/fedex-opco-history
• Federal Express FedEx Case: Business Case Study. (n.d.). Retrieved
from http://www.123helpme.com/federal-express-fedex-case-
view.asp?id=165018​

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How FedEx Works

  • 1. How FedEx Works: Inside the Memphis Super Hub A Case Study By 4Amigos Team
  • 2. Q1. List the business processes displayed in the video • Various business processes are used in the fed ex. Prominently in the video it used processes like logistics, supply chain management, Shipment process, Segregation of goods, Collection of goods, Goods Sorting process, Unique identification number providing process.
  • 3. Q2. List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx? • Information systems like Destination locators, Price tracking Systems, Scanners, weight calculators are mainly used in this video. Systems like identifying the type of product, flaw in the packaged good, Using an own tracking gadget can be used this can reduce the effort of tracking delivery to customer.
  • 4. Q3. The system displayed in the video is an enterprise system. Why is this true? Explain your answer • An enterprise system is an application software which are used in processing business, information, tracking and analysis for large companies. This is true for fed ex as right from receiving of good to delivery of good it follows a process of information systems like collecting package from client and providing uniqure reference number to good, then shipping it to Memphis world hub and over there scanning the package in all aspects and then shipping it through jets to different countries and then delivery to client making use of unique number. The whole process can be traced in systems through online by customer. The total process is dependent upon the information systems hence it can be stated true that fed ex uses enterprise system.
  • 5. Q4. What are the risks and benefits of having a single Super Hub in Memphis coordinate the delivery of packages across the United States? • Having a single super hub it can be acted as a centre for sorting all the types of packages and goods and to process for sending it to desired locations. It will be easy to employ the necessary changes or to provide any necessary information quickly if there could be any delay in the shipment of good. On the other hand if there is only super hub it is difficult to maintain millions of packages due to increase in the demand of fed ex courier services in day to day life
  • 6. Q5. How could FedEx's shipping process be made even more efficient? • Shipping process of fed ex can be made better by having 4 to 5 super hubs according to the regions. Due to this the packages of desired locations are sent to respective hubs and there it is easy to process further for shipping. If the package is weighed and tracked at the time of receiving it would be easy to process for shipping because if product is scanned at super hub and declared as flaw it takes much more time to return it to the customer back. These are the few processes that can be implemented to make fed ex shipping more efficient.
  • 7. References • History of FedEx Operating Companies | About FedEx. (n.d.). Retrieved from http://about.van.fedex.com/fedex-opco-history • Federal Express FedEx Case: Business Case Study. (n.d.). Retrieved from http://www.123helpme.com/federal-express-fedex-case- view.asp?id=165018​