This document contains 20 discussion questions about operations management topics such as different types of processes (continuous, batch, job shop, assembly line, project), reasons for the efficiency of assembly line processes, challenges with applying efficient processes to service industries, using project processes for skyscraper construction, why some industries have not adopted highly standardized processes, comparing characteristics of cafeterias, fast food restaurants and expensive restaurants, factors to consider when deciding between different food business models, implications of changing from a batch to assembly line film production process, configuring processes for current and future needs of a new low-volume standard product business, examples of mass customization, achieving mass customization in practice, differences between economies of scale and scope and how firms consider them