Grand Project on service standard of fedex corporation in which primary and secondary data are used to know about how much customer are satisfied by service standard of fedex. A detailed analysis had been done.
The document provides an overview of FedEx Corporation, including:
- A brief history of the company from its founding in 1998 through various acquisitions and name changes.
- Details on FedEx's operations as a global shipping and business services company with annual revenues of $45 billion.
- The company's goals of providing high-value logistics and transportation services while prioritizing safety, ethics, and developing relationships.
- An analysis of FedEx's strengths as an industry leader with a large global network, innovative technology, and established brand, as well as threats from rising fuel prices and increasing competition.
FedEx Corporation is an American global courier delivery services company headquartered in Memphis, Tennessee. It was founded in 1973 by Fred Smith and originally known as FDX Corporation. FedEx uses various technologies like RFID, COSMOS, and GOS to efficiently track packages in real-time and monitor shipments around the world. COSMOS tracks packages at every stage of delivery and updates the location in the system. RFID is used to track cargo and vehicles. GOS monitors flight and truck movements as well as weather conditions. FedEx also uses advance tracking systems and insights to improve customer service and business planning.
This document provides an overview of FedEx Corporation and its logistics operations. It discusses FedEx's founding in 1971 and expansion over the decades through acquisitions. It describes FedEx's various operating companies including FedEx Express, FedEx Ground, FedEx Freight, and FedEx Custom Critical. It also outlines FedEx's large global transportation network, use of technology, services offered to customers like transportation management and returns, and efforts around innovation.
DHL is the global market leader in international express, overland transport and air freight. It has an international network linking almost 220 countries and territories worldwide. DHL aims to be the first choice worldwide by offering highest quality express and logistics solutions and creating a truly global working environment as a responsible corporate citizen.
Fedex the leading_supply_chain_management_solution_providerPadam Yadav
This Power Point Presentation gives you a brief idea of fedex services provided to its customer, and technology being used by fedex. It also include two case study.
UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGYtom12thomas
UPS uses information technology like DIAD devices and web-based order management systems globally to compete effectively. These systems help reduce costs and ensure two-day nationwide delivery. UPS spends over $1 billion annually on customer service technologies to track packages and provide customers information. Without these IT systems, UPS would struggle to compete on cost and service.
The document provides an overview of FedEx Corporation, including:
- A brief history of the company from its founding in 1998 through various acquisitions and name changes.
- Details on FedEx's operations as a global shipping and business services company with annual revenues of $45 billion.
- The company's goals of providing high-value logistics and transportation services while prioritizing safety, ethics, and developing relationships.
- An analysis of FedEx's strengths as an industry leader with a large global network, innovative technology, and established brand, as well as threats from rising fuel prices and increasing competition.
FedEx Corporation is an American global courier delivery services company headquartered in Memphis, Tennessee. It was founded in 1973 by Fred Smith and originally known as FDX Corporation. FedEx uses various technologies like RFID, COSMOS, and GOS to efficiently track packages in real-time and monitor shipments around the world. COSMOS tracks packages at every stage of delivery and updates the location in the system. RFID is used to track cargo and vehicles. GOS monitors flight and truck movements as well as weather conditions. FedEx also uses advance tracking systems and insights to improve customer service and business planning.
This document provides an overview of FedEx Corporation and its logistics operations. It discusses FedEx's founding in 1971 and expansion over the decades through acquisitions. It describes FedEx's various operating companies including FedEx Express, FedEx Ground, FedEx Freight, and FedEx Custom Critical. It also outlines FedEx's large global transportation network, use of technology, services offered to customers like transportation management and returns, and efforts around innovation.
DHL is the global market leader in international express, overland transport and air freight. It has an international network linking almost 220 countries and territories worldwide. DHL aims to be the first choice worldwide by offering highest quality express and logistics solutions and creating a truly global working environment as a responsible corporate citizen.
Fedex the leading_supply_chain_management_solution_providerPadam Yadav
This Power Point Presentation gives you a brief idea of fedex services provided to its customer, and technology being used by fedex. It also include two case study.
UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGYtom12thomas
UPS uses information technology like DIAD devices and web-based order management systems globally to compete effectively. These systems help reduce costs and ensure two-day nationwide delivery. UPS spends over $1 billion annually on customer service technologies to track packages and provide customers information. Without these IT systems, UPS would struggle to compete on cost and service.
This presentation will give you some information about FedEx technology usage. The procedure of their parcel delivery and use of MIS can be seen in this presentation. Business processes, supply chain management, customer management of FedEx is given in this ppt.
This presentation talks about how FedEx manages its supply chain and how it has expanded its services in all-cargo air carrier, road transportation and ocean freight.
Hub and Spoke Methodology followed by FedEx. 3PL (3rd Party Logistics) and its Quality Driven Management (QDM)
This document presents a case study on FedEx Corporation and its revolutionization of global express delivery. It provides an overview of FedEx's history and financials. Key innovations discussed include the COSMOS package tracking system, hub-and-spoke network, and Global Operations Control Center. The presentation analyzes challenges faced and strategies adopted regarding location decisions, time horizon, and operation management. It also outlines the pros and cons of the hub-and-spoke model.
Project of DHL company related to their functions, strategy, hierarchy and department of organization. Also explain the functions of DHL in Pakistan with conclusion and
FedEx's unique operating strategy functions on three levels: competing collectively as one brand worldwide, operating independently to meet customer needs, and managing collaboratively to sustain relationships. FedEx's marketing and operations strategies were initially linked through slogans emphasizing overnight delivery and operational excellence. Their marketing was based on operational differentiation through innovations like their hub-and-spokes system and use of technology for tracking. Recent industry changes have hurt FedEx as some customers opted for slower delivery services in the soft economy, leading to declines in international and domestic express volumes.
The description about the history of FedEx, How FedEx actually works viz from operations point of view, who are the biggest competitiors of FedEx, how many acquisitions they have since they came into business, what was their success mantra and conclusion.
FedEx uses a hybrid warehousing strategy that is decentralized internationally but centralized nationally. This allows them to have warehouses close to customers internationally to reduce delivery times, while taking advantage of economies of scale within countries by operating fewer, larger warehouses. When implementing a warehouse management system, FedEx considers the physical characteristics and storage requirements of each item, as well as warehouse dimensions and capacities. It also decides on configuration details like placement and retrieval processes. A successful implementation requires input from warehouse operations to understand daily processes without disrupting regular activities.
FedEx is a global supply chain management solutions provider founded in 1971 with headquarters in Memphis, Tennessee. It operates a hub and spoke model with approximately 670 aircraft and over 141,000 employees worldwide, handling around 3.5 million packages daily. FedEx offers various supply chain services including time-critical delivery of parts, a regional distribution center model for customers, and integrated information technology solutions to provide visibility and expedite delivery.
FedEx is a global delivery services company founded in 1971 by Frederick W. Smith. It operates independently through subsidiaries like FedEx Express for express delivery, FedEx Ground for ground delivery, and FedEx Freight for less-than-truckload freight. FedEx uses a hub-and-spoke model and offers integrated applications through operating companies that compete collectively and are managed collaboratively. The company pursues a differentiation strategy through superior operations and technology to provide reliable, time-definite delivery to over 220 countries.
FedEx was founded in 1971 by Frederick W. Smith in Little Rock, Arkansas. It grew through acquisitions like Tower Group International in 2000 and Kinko's in 2004. FedEx uses a hub-and-spoke system to efficiently distribute packages globally. Key to its success is a highly controlled distribution network, online tracking, and focus on customer service and employee satisfaction.
This document provides an overview of FedEx Corporation including its mission, vision, history, operations, competition, marketing strategies, and recommendations. FedEx is a global shipping company that offers package and freight delivery services internationally. It operates through four business segments and has over 325,000 employees worldwide. The summary discusses FedEx's founding in 1971, expansion over the decades, focus on sustainability and disaster relief efforts. Recommendations include expanding into new markets and controlling operating expenses through improved coordination across regions.
DHL is a global logistics company that began operations in 1969 delivering documents between San Francisco and Honolulu. It has since expanded worldwide and offers various supply chain and freight services including ocean, air and road freight transportation, customs clearance, warehousing, and supply chain management. DHL provides customized logistics solutions and uses its global network and technology to transport goods internationally via its divisions DHL Express, DHL Solutions, and DHL Global Forwarding.
FedEx began in 1971 as a delivery service focused on overnight document delivery. It has since expanded to offer a wide range of global supply chain and logistics services. FedEx utilizes advanced technology and infrastructure across its network of sorting hubs and facilities to provide delivery services to over 220 countries. Key services include transportation, fulfillment, inventory management, and technology solutions to help customers manage their global supply chains.
DHL is a global logistics company founded in 1969 that operates in over 220 countries. It provides supply chain services including transportation, warehousing, and value-added services like assembly and packaging. The document discusses DHL's history, vision, services, and workflow which involves individual and corporate customers dropping off packages that are then sorted, packed, and distributed locally, nationally, or internationally through DHL's regional hubs and offices.
DHL is a global logistics company founded in 1969 with headquarters in Germany. It operates in over 220 countries with 500,000 employees. The document discusses DHL's history of expansion globally since the 1970s, its operations and airside facility in Pakistan, reasons for choosing DHL including its large network and customer experiences, and its mission, vision and goals around employee motivation and customer loyalty. It also summarizes DHL's values around diversity, ethics, job satisfaction, and stress management for employees.
FedEx started in 1971 to provide affordable overnight document delivery through airfreight. Over time, it developed state-of-the-art infrastructure and automated technology. FedEx now offers a variety of supply chain services including transportation, logistics, warehouse management, and inventory management across more than 220 countries. It delivers approximately 3.6 million shipments daily through a vast global network of facilities and fleet. FedEx has emerged as a leading global provider of supply chain management services by leveraging its infrastructure and network to better manage customers' supply chains.
FedEx was founded in 1971 by Frederick W. Smith as an overnight delivery service. It is now a global logistics company with over 325,000 employees and $47.45 billion in revenue in 2015. FedEx's business model focuses on high-value package delivery to over 220 countries through its fleet of 652 aircraft and network of logistics services. The company tracks every phase of delivery with its COSMOS computer system to ensure over 99% reliability. While FedEx has strengths in its global network and technology leadership, it faces threats from rising fuel costs and increased competition from companies like UPS.
FedEx Corporation is a global shipping company founded in 1973. It operates six business units that compete in different sectors of the transportation industry. FedEx utilizes cutting-edge technologies and innovation to provide timely customer service and compete with industry leader UPS. Its newest service offering, FedEx Trade Networks, provides international trade consulting services and showcases FedEx's expertise in global supply chain management. FedEx leverages e-commerce solutions and the internet to seamlessly integrate its transportation and information systems with customer operations. RFID technology is used to track cargo and shipments from origin to destination, though RFID tags alone do not provide security.
This document provides an overview and analysis of FedEx Corporation, including its mission, vision, strategies, financial performance, and corporate social responsibility initiatives. It analyzes FedEx's business segments, objectives to achieve 10% operating margin and increase earnings per share by 10-15% annually. The document also summarizes FedEx's strategies to grow its core business, expand internationally, strengthen its supply chain, and leverage e-commerce and technology.
FedEx Corporation is an American multinational courier delivery services company headquartered in Memphis, Tennessee. It is known for its overnight shipping services and pioneering package tracking technology. FedEx operates several subsidiaries under different brands like FedEx Express, FedEx Ground, and FedEx Freight that offer various delivery services.
This document appears to be a project report submitted by Priyanka Bhatti to Gujarat University on her summer training with Marwadi Shares and Finance Pvt. Ltd., a leading financial company in India. The report includes an introduction to the company, an overview of different departments within the company, and an analysis of the current market scenario. It discusses the history of stock markets in India and provides details about Marwadi's vision, services, and departments like DP, trading, HR, and accounts. The report aims to document Priyanka Bhatti's learning experience during her summer training at Marwadi Shares and Finance Pvt. Ltd.
This presentation will give you some information about FedEx technology usage. The procedure of their parcel delivery and use of MIS can be seen in this presentation. Business processes, supply chain management, customer management of FedEx is given in this ppt.
This presentation talks about how FedEx manages its supply chain and how it has expanded its services in all-cargo air carrier, road transportation and ocean freight.
Hub and Spoke Methodology followed by FedEx. 3PL (3rd Party Logistics) and its Quality Driven Management (QDM)
This document presents a case study on FedEx Corporation and its revolutionization of global express delivery. It provides an overview of FedEx's history and financials. Key innovations discussed include the COSMOS package tracking system, hub-and-spoke network, and Global Operations Control Center. The presentation analyzes challenges faced and strategies adopted regarding location decisions, time horizon, and operation management. It also outlines the pros and cons of the hub-and-spoke model.
Project of DHL company related to their functions, strategy, hierarchy and department of organization. Also explain the functions of DHL in Pakistan with conclusion and
FedEx's unique operating strategy functions on three levels: competing collectively as one brand worldwide, operating independently to meet customer needs, and managing collaboratively to sustain relationships. FedEx's marketing and operations strategies were initially linked through slogans emphasizing overnight delivery and operational excellence. Their marketing was based on operational differentiation through innovations like their hub-and-spokes system and use of technology for tracking. Recent industry changes have hurt FedEx as some customers opted for slower delivery services in the soft economy, leading to declines in international and domestic express volumes.
The description about the history of FedEx, How FedEx actually works viz from operations point of view, who are the biggest competitiors of FedEx, how many acquisitions they have since they came into business, what was their success mantra and conclusion.
FedEx uses a hybrid warehousing strategy that is decentralized internationally but centralized nationally. This allows them to have warehouses close to customers internationally to reduce delivery times, while taking advantage of economies of scale within countries by operating fewer, larger warehouses. When implementing a warehouse management system, FedEx considers the physical characteristics and storage requirements of each item, as well as warehouse dimensions and capacities. It also decides on configuration details like placement and retrieval processes. A successful implementation requires input from warehouse operations to understand daily processes without disrupting regular activities.
FedEx is a global supply chain management solutions provider founded in 1971 with headquarters in Memphis, Tennessee. It operates a hub and spoke model with approximately 670 aircraft and over 141,000 employees worldwide, handling around 3.5 million packages daily. FedEx offers various supply chain services including time-critical delivery of parts, a regional distribution center model for customers, and integrated information technology solutions to provide visibility and expedite delivery.
FedEx is a global delivery services company founded in 1971 by Frederick W. Smith. It operates independently through subsidiaries like FedEx Express for express delivery, FedEx Ground for ground delivery, and FedEx Freight for less-than-truckload freight. FedEx uses a hub-and-spoke model and offers integrated applications through operating companies that compete collectively and are managed collaboratively. The company pursues a differentiation strategy through superior operations and technology to provide reliable, time-definite delivery to over 220 countries.
FedEx was founded in 1971 by Frederick W. Smith in Little Rock, Arkansas. It grew through acquisitions like Tower Group International in 2000 and Kinko's in 2004. FedEx uses a hub-and-spoke system to efficiently distribute packages globally. Key to its success is a highly controlled distribution network, online tracking, and focus on customer service and employee satisfaction.
This document provides an overview of FedEx Corporation including its mission, vision, history, operations, competition, marketing strategies, and recommendations. FedEx is a global shipping company that offers package and freight delivery services internationally. It operates through four business segments and has over 325,000 employees worldwide. The summary discusses FedEx's founding in 1971, expansion over the decades, focus on sustainability and disaster relief efforts. Recommendations include expanding into new markets and controlling operating expenses through improved coordination across regions.
DHL is a global logistics company that began operations in 1969 delivering documents between San Francisco and Honolulu. It has since expanded worldwide and offers various supply chain and freight services including ocean, air and road freight transportation, customs clearance, warehousing, and supply chain management. DHL provides customized logistics solutions and uses its global network and technology to transport goods internationally via its divisions DHL Express, DHL Solutions, and DHL Global Forwarding.
FedEx began in 1971 as a delivery service focused on overnight document delivery. It has since expanded to offer a wide range of global supply chain and logistics services. FedEx utilizes advanced technology and infrastructure across its network of sorting hubs and facilities to provide delivery services to over 220 countries. Key services include transportation, fulfillment, inventory management, and technology solutions to help customers manage their global supply chains.
DHL is a global logistics company founded in 1969 that operates in over 220 countries. It provides supply chain services including transportation, warehousing, and value-added services like assembly and packaging. The document discusses DHL's history, vision, services, and workflow which involves individual and corporate customers dropping off packages that are then sorted, packed, and distributed locally, nationally, or internationally through DHL's regional hubs and offices.
DHL is a global logistics company founded in 1969 with headquarters in Germany. It operates in over 220 countries with 500,000 employees. The document discusses DHL's history of expansion globally since the 1970s, its operations and airside facility in Pakistan, reasons for choosing DHL including its large network and customer experiences, and its mission, vision and goals around employee motivation and customer loyalty. It also summarizes DHL's values around diversity, ethics, job satisfaction, and stress management for employees.
FedEx started in 1971 to provide affordable overnight document delivery through airfreight. Over time, it developed state-of-the-art infrastructure and automated technology. FedEx now offers a variety of supply chain services including transportation, logistics, warehouse management, and inventory management across more than 220 countries. It delivers approximately 3.6 million shipments daily through a vast global network of facilities and fleet. FedEx has emerged as a leading global provider of supply chain management services by leveraging its infrastructure and network to better manage customers' supply chains.
FedEx was founded in 1971 by Frederick W. Smith as an overnight delivery service. It is now a global logistics company with over 325,000 employees and $47.45 billion in revenue in 2015. FedEx's business model focuses on high-value package delivery to over 220 countries through its fleet of 652 aircraft and network of logistics services. The company tracks every phase of delivery with its COSMOS computer system to ensure over 99% reliability. While FedEx has strengths in its global network and technology leadership, it faces threats from rising fuel costs and increased competition from companies like UPS.
FedEx Corporation is a global shipping company founded in 1973. It operates six business units that compete in different sectors of the transportation industry. FedEx utilizes cutting-edge technologies and innovation to provide timely customer service and compete with industry leader UPS. Its newest service offering, FedEx Trade Networks, provides international trade consulting services and showcases FedEx's expertise in global supply chain management. FedEx leverages e-commerce solutions and the internet to seamlessly integrate its transportation and information systems with customer operations. RFID technology is used to track cargo and shipments from origin to destination, though RFID tags alone do not provide security.
This document provides an overview and analysis of FedEx Corporation, including its mission, vision, strategies, financial performance, and corporate social responsibility initiatives. It analyzes FedEx's business segments, objectives to achieve 10% operating margin and increase earnings per share by 10-15% annually. The document also summarizes FedEx's strategies to grow its core business, expand internationally, strengthen its supply chain, and leverage e-commerce and technology.
FedEx Corporation is an American multinational courier delivery services company headquartered in Memphis, Tennessee. It is known for its overnight shipping services and pioneering package tracking technology. FedEx operates several subsidiaries under different brands like FedEx Express, FedEx Ground, and FedEx Freight that offer various delivery services.
This document appears to be a project report submitted by Priyanka Bhatti to Gujarat University on her summer training with Marwadi Shares and Finance Pvt. Ltd., a leading financial company in India. The report includes an introduction to the company, an overview of different departments within the company, and an analysis of the current market scenario. It discusses the history of stock markets in India and provides details about Marwadi's vision, services, and departments like DP, trading, HR, and accounts. The report aims to document Priyanka Bhatti's learning experience during her summer training at Marwadi Shares and Finance Pvt. Ltd.
CUSTOMER FEEDBACK AT FIRST FLIGHT COURIERS LTD.Anurag Ghosh
First Flight Courier is a popular courier service in Jamshedpur, India. The document discusses First Flight's market share and customer awareness and usage of their services based on a survey of 127 customers in Jamshedpur. The survey found that 21% of customers use First Flight, making it the second most used courier after India Post which had 35%. 69% of customers were aware of First Flight to a great extent, while 64% reported always using First Flight's services. The document provides analysis of the survey results on customer perception and usage of First Flight Courier in Jamshedpur.
The employee provides a self-declaration stating that they are employed by a service provider or subcontractor working at a specific project site. The employee lists their PF account number and declares that they are unwilling to contribute to their PF beyond the statutory limit of Rs. 6500 basic wages. They request that their PF contribution be remitted considering basic wages up to Rs. 6500 only.
The document discusses FedEx's shipping process through their Memphis Super Hub. It analyzes the business processes, information systems, and benefits and risks of the hub model. The key business processes shown are logistics, supply chain management, shipment processing, sorting, and tracking. Information systems like scanners and tracking allow packages to be routed. Having a single hub coordinates nationwide delivery but risks delays if issues arise. The process could be optimized by adding regional hubs and improving early package scanning.
Pan card declaration letter format. (1)Unnikkrishnan
The document is a self declaration from a sole proprietor stating that they own a business called M/s. [blank] under their name Mr. [blank] located at [blank] with a PAN number [blank] and Service Tax number [blank].
This document provides a history of the commercial aircraft industry from its beginnings with the Wright Brothers to the current duopoly between Boeing and Airbus. It discusses key events like World War I and II and the emergence of jet aircraft that shaped industry development. It also analyzes factors that can affect demand for new aircraft like economic crises, government policies supporting Airbus, rising fuel costs, and terrorism concerns. Both Boeing and Airbus strategize around these factors through new plane models and technologies to remain competitive.
FedEx introduced an enterprise resource planning system called SAP to help manage their business operations and customer tracking. The ERP system provides customers advantages like easily checking their shipment status, customizing search results, setting email notifications, and using time-saving features. It also benefits ship managers by improving operations.
This Presentation gives the information about how cadbury use their distribution channel as well as about their sales strategy and salesforce structure, how they give training etc
Federal Express (FedEx) was founded in 1971 and is now a $37.95 billion company. FedEx was the first transportation company to have extensive web site features, hosting over 6.3 million unique visitors per month to track packages. FedEx provides special services like money back guarantees and operates globally 24/7 to serve customers in Asia, Europe, the Middle East/Africa, Latin America, and North America. FedEx promotes its brand through sponsoring sports like Formula One racing and tennis star Roger Federer, as well as through movies like Cast Away.
The document analyzes FedEx's operations and capital structure compared to UPS and makes recommendations for improvement. It finds that FedEx has higher costs due to an aging fleet and overreliance on operating leases. It recommends FedEx use financial derivatives, optimize routing, modernize its fleet to cut costs, replace leases with capital leases, and focus on growing its higher margin international segment. Adjusting for off-balance sheet liabilities, FedEx appears more leveraged with lower profitability than UPS.
This document provides an overview of service blueprinting and design. It discusses identifying key activities involved in creating and delivering a service, and specifying the linkages between them. It also addresses evaluating service experiences to identify potential failure points or risks, such as excessive wait times, in order to improve service design.
This document is a project report submitted to the University of Mumbai on the courier business in India with a case study on Pride International, a courier and logistics company. It includes an introduction to courier services, an overview of the major players in the Indian courier industry, and how to start a courier business. It also examines logistics in the courier industry, the revenue of major companies, and industry contributions to GDP. The report concludes with a case study of Pride International and their supply chain management.
Service blueprints provide a visual map of a service process from the customer's perspective. They show customer actions and touchpoints, as well as frontstage and backstage employee actions and support processes. The key components are the customer actions line, line of visibility separating visible and invisible employee actions, line of internal interaction separating employee actions from support processes, and evidence of service. Service blueprints can be used for new service development, improving reliability, service recovery strategies, and informing various business functions like human resources, technology, marketing, and operations management.
Global Operations and Supply Chain Management: Airbus vs. Boeing Final Assig...Jamar Johnson
Final Assignment performed by Jamar Johnson and IE Business School classmates for our Global Operations and Supply Chain Management course. The class was taught by Professor and Associate Dean of IE Business School, Luis Solis.
FedEx has a diverse product mix that includes express, ground, and freight shipping services. It uses a hub and spoke model with over 500 facilities worldwide. This allows FedEx to consolidate shipments and distribute them efficiently. FedEx also provides print and business services to help small businesses and corporations communicate efficiently. The company focuses on quality, innovation, and customer service as key strategies for success. It invests in new technologies and aims to develop its services continuously to meet customer needs.
Comparative Analysis of Operational Work Aspects of FedEx-USA and Blue Dart-I...siva prasad
In this project i have compared two logistic company's one is FedEx from USA and Bluedart from India where i have compared the operational aspects of both the companies, the marketing mix strategies of both the companies and a SWOT analysis with STP analysis.
Comparative Analysis of Operational Work Aspects of FedEx-USA and Blue Dart-I...siva prasad
In this project i have compared two logistic company's one is FedEx from USA and Bluedart from India where i have compared the operational aspects of both the companies, the marketing mix strategies of both the companies and a SWOT analysis with STP analysis.
This document provides an analysis of FedEx Corporation, including its mission, vision, strategies, and corporate social responsibility initiatives. It summarizes the company's financial performance and operating segments. Appendices include financial ratio analyses and strategic matrices assessing FedEx's internal strengths and weaknesses as well as external opportunities and threats.
This document provides an analysis of FedEx Corporation, including its mission, vision, strategies, CSR initiatives, and SWOT analysis. Some key points:
- FedEx's mission is to produce superior returns for shareholders by providing high value logistics services globally while maintaining high ethical standards.
- Its vision focuses on how its global transportation network connects the world and improves lives.
- Strategies include growing its core package business, expanding internationally, growing supply chain capabilities, and leveraging e-commerce and technology.
- CSR initiatives center around environmental sustainability, disaster relief, road safety, and community support through education and health programs.
- A SWOT analysis identifies strengths like brand equity and technology infrastructure
Running head FedEx HELICOPTERS PARCEL DELIVERYFedEx HELICOPTERS.docxcowinhelen
Running head: FedEx HELICOPTERS PARCEL DELIVERY
FedEx HELICOPTERS PARCEL DELIVERY 10
FedEx helicopters parcel delivery
Student Name
Course/Number
Due Date
Faculty Name
Title of Paper
FedEx helicopters parcel delivery
Overview of Organization
Federal Express Inc is usually a global organization known to offer package delivery service. From the begging, the organization has proved great aptitude for its marketing strategies, leading to massive growth has one of the largest organizations in the United States. This factor has usually been facilitated by the organization mission that is to grow the global business through helping logistics needs of their customers via offering excellent and value in all of their business operations (Rushton, A., & Walker, S. 2007). Federal express Inc is an organization with the ability to delivery logistics services in more than 220 countries globally, covering all areas in North America and Europe.
Currently, the organization is usually offering a variety of services that have a similar goal in packages mind move from the source to the receiver. Ground shipping is normally the most means of transport used by the organization due to its affordability whereby they use rail and trucks to send their packages. For the individuals who want their packages to be delivered quickly, the organization uses air freight which is much more expensive unlike other means of transport. The organization ensures that they offer appropriate services based on the services quality, cost, reliability, and speed, in various services to satisfy the customer’s needs. In order for the organization to remain competitive in the market, a new service is normally being proposed in order to create a competitive gap against its competitors in order to achieve its goals and remain the leading logistics organization globally and in future.
Description of Product/Service
It is essential to make sure that the new service developed is of worth to the stakeholders and clients while matching the global standards for competition factor. The new service proposed will usually involve and use a remote functioned flying helicopter to distribute parcels to the homes of customers directly. This service is being facilitated by the advancement in helicopter aviation system, representing the next generation of parcels carriage technology. The new service will be utilized to deliver services to urban areas that are densely populated, to increase the packages delivery speed.
An example of the densely urban area that the service will be offered is in San Francisco especially to customers who purchase their products from Oakland. FedEx new helicopter delivery service will be able to transport these products to the doorstep of clients in a matter of minutes or hours, unlike truck delivery that takes several days. The organization will be the first to introduce this helicopter delivery service on val ...
- FedEx's mission is to provide high-value logistics and transportation services through focused companies to generate returns for shareholders. It aims to meet customer needs with quality service and develop mutually beneficial relationships with employees, partners and suppliers, prioritizing safety.
- FedEx's strategy is to compete collectively under one brand, operate independently to meet customer needs, and manage collaboratively through workforce, customer and investor relationships.
- Fred Smith is the Chairman and CEO who has led FedEx's growth over 40 years to become a global leader in transportation and logistics, serving over 220 countries with over 300,000 employees.
Part 1Question 1You are the Chief Purchasing Officer of a .docxherbertwilson5999
Part 1
Question 1
You are the Chief Purchasing Officer of a company with World Wide Production and buying locations. Design an organizational structure that allows you to compete effectively. Describe the reporting structure, the physical placement of personnel, the placement of purchasing authority and the coordination of activities with other functional groups.
Question 2
Discuss the sources of Information available to a buyer when seeking information about potential sources of supply. When do you think it is appropriate to use different sources?
Question 3
Please Answer the following questions :
1) Provide reasons why most firms do not have an adequate supplier measurements system.
2) What is a full service supplier ? What are the benefits of using full –service suppliers?
3) Of the barriers to supplier development mentioned in this chapter, which ones are the most difficult to overcome in you opinion?
4) Why should a buyer be concerned with supplier quality performance?
5) How can early supplier design involvement contribute to higher levels of product quality?
6) What are the differences between TQM and Six sigma quality approaches?
Question 4
Please read the following case on Air Products and answer the questions at the end of the case. Please see attachment.
Question 5
Discuss whether the growth in worldwide sourcing will have a positive or negative effect over the long run in the United States. Why? What alternatives exist to world wide sourcing?
Question 6
Discuss why it is important for buyers to have knowledge of a supplier's learning rate when preparing to negotiate a purchase contract.
Question 7
Please Read both cases and respond to the case questions. Please see attached.
Case 1: Supply Chain Management at Bose Corporation (see attachment)
Case 2: Strategic Sourcing and Supply at Federal Express (see attachment}
Question 8
Discuss concept of ethics and discuss the reasons why some issues that confront a buyer are not often clear from an ethical perspective.
Question 9
Please turn in any portion of your assignment. It does not have to be complete and it can be a draft. I am only looking to see your progress.
Part 2
Project – Term Paper
· Due the last day of class:
You have been hired as a purchasing/procurement Manager for a large US based automotive manufacturer. You have been assigned the responsibility of evaluating current supplier relationships and developing relationships with new supplier for automotive parts.
Go through the process, policy and procedures to evaluate current suppliers and select new suppliers. This should include:
1) Negotiations
2) Purchasing relationships
3) Purchasing strategies
4) Insourcing and outsourcing
5) Supplier quality management
6) Supplier evaluation, selection and measurements.
Give examples of some current best practices that are being used in the economy today to evaluate and manage suppliers.
Please use standard form.
Insights Success Magazine, we have introduced The 10 Most Trusted Corporate Courier and Cargo Companies, in order to assist businesses to choose their right Courier and Cargo Companies. In this issue, we have specially featured Blue Dart as Cover Story. They are the undisputed leader in the express logistics industry in India
This document provides an overview of a research project conducted by Avinash Heston, a student at Amrita University, about the effectiveness of logistics, distribution, and customer satisfaction at DTDC Courier and Cargo Ltd. The research project aims to understand problems related to DTDC's logistics department and customer satisfaction levels. It involves collecting information through direct contact with DTDC employees using methods like questionnaires and interviews. The research plan is to understand DTDC's position in the market, problems faced in domestic and international segments, and customer satisfaction levels through a sample survey. Key objectives are to analyze DTDC's logistics revenue dimension, customer reach and reaction, and match branch performance with delivery performance.
Rough Draft
Cameron Burns
Rasmussen College
Author’s Note
This assignment is being submitted by Cameron Burns on January 27, 2019 for Tom LeNeau’s Operations Management course.
The quality and efficiency of products and services play a crucial role in customers’ decisions on products to buy or services to consume. Every time customers purchase commodity from the market, they often look for quality products and services. This behavior forces producers and service providers to improve the quality of services they offer to their clients in order to increase their customer base. This paper intends to look at the transport and service provision industry. It will analyze FedEx’s and services. It describes FedEx’s company and the transport and service provision industry, concepts related to its operational management; it will consequently explain how these concepts directly relate to management in FedEx as a Company. It will also analyze how the concepts of operational management help in solving business problems at FedEx it further explains how the concepts reflect effective management and efficiency as well as evaluation of operational concerns in global markets. Lastly, will offer an evaluation of corporate social responsibility issues with regard to quality and industry standards.
FedEx is an international Courier company with its headquarters in Memphis, Tennessee. FedEx is dedicated to providing the best special courier delivery to customers in more than 200 countries (Marston, Bandyopadhyay, Zhang & Ghalsasi, 2011). Superiority is the single and most important core value exhibited through FedEx mission statement. Through this value, the company strives to ensure that it produces high quality and efficient services hence outstanding her competitors (Krajewski & Ritzman, 2001). No matter the economic and financial challenges, the company is committed to provide quality services to its customers. Provision of meaning courier service experience is thus its main target. Companies and business organizations within express distribution industry operate in a highly competitive environment with strict regulations from the government. This environment however requires effective and efficient ventures and activities that help in providing effective and efficient services to customers. It is only through provision of quality services that a business organization can outweigh its competitors in the market. The industry has experienced innovations and inventions of various kinds from the key players thus making it a vibrant and highly competitive industry.
FedEx’s success and rise to be the biggest player in the industry has been as a result of various courier services it offers to her customers. The company offers reliable and effective courier services to its customers a factor that has increased its floor of operation. Its critical services include; e-commerce, transportation and business service worldwide. It consequently provides su.
This document is FedEx Corporation's 2007 annual report which provides an overview of the company's financial performance and accomplishments that year. The key points are:
1) FedEx achieved strong financial results in 2007 with 9% revenue growth and 11% growth in diluted earnings per share.
2) FedEx expanded its global networks through acquisitions in China, India, Europe, and North America to improve access for customers.
3) FedEx continued executing well across its business segments, integrating FedEx Kinko's and improving the Ground and Express networks.
4) The Chairman highlights Asia as a key focus area for future growth through new facilities in China.
TEMANS is a logistics company established in 2010 that provides services including freight forwarding, warehousing and distribution, project logistics, and telecom implementation. It has offices across Indonesia. TEMANS aims to be a reliable logistics provider through an experienced team and quality services. It utilizes technology and processes like warehouse management systems to efficiently manage inventory and transportation. TEMANS has successfully completed numerous projects for clients in various industries.
FedEx has continually changed its technology to maintain a competitive advantage. It has applied the Satir change model to successfully manage resistance to changes. This model focuses on understanding individual reactions to change. When introducing new technologies, FedEx communicates the benefits to employees and customers to gain acceptance and limit resistance to change.
Looking for the Reliable Logistics Solutions in India? Discover unparalleled efficiency and reliability with our top-rated logistics services. We specialize in streamlining supply chains, ensuring timely deliveries, and providing cutting-edge tracking solutions. Our platform caters to businesses of all sizes, offering customizable logistics solutions to meet your unique needs. With a focus on innovation and customer satisfaction, we are your trusted partner in navigating the complexities of logistics in India. Choose us for seamless, cost-effective, and scalable logistics solutions. Experience the best in Indian logistics with our expert team by your side.
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FedEx Corporation is a logistics services company based in the United States that provides services to more than 220 countries worldwide. It employs over 140,000 workers and processes more than 3.3 million packages daily.
The document discusses two FedEx products - FedEx International Next Flight for urgent shipments, and FedEx Office Print Online Service. It identifies usage-situation segmentation as the most appropriate basis for the urgent shipping product since it offers time-definite delivery. Benefit segmentation is identified as the most appropriate basis for the print and shipping online service since it provides convenience for printing and shipping documents anytime from anywhere.
This document provides a synopsis of a study on home delivery models in hypermarkets. The 3 objectives of the study are to: 1) Understand the home delivery process, 2) Examine how it ensures smooth integration from start to finish, and 3) Explore how it augments customer relationship management. The methodology includes collecting primary data through questionnaires and secondary data from various sources. The study aims to evaluate customer and staff satisfaction with home delivery services and its role in integrating CRM functions. Insights from this research could help improve customer relationships.
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A project on service standard of fedex corporation
1. Grand Project Report- 2015-16
On
“Service Standard of FedEx Corporation”
PGDM-Marketing (2014-2016)
Mentored By: Submitted By:
Dr. Ashwini Vora Agrawal Bhavin (02)
Madhavi Nitin (28)
Som-Lalit Institute of Management Studies
2. DECLARATION
We undersigned Bhavin Agrawal and Madhavi Nitin hereby declare
that the project work presented in this report is our own work and has been
carried out under supervision of Dr. Ashwini Vora of Somlalit Institute of
Management Studies.
This work has been never submitted to any other university as
examination purpose.
Date:21st
December2015
Place:Ahmedabad
Signature
3. ACKNOWLEDGEMENT
This project has been very fruitful as practical study and we
would like to thank SOMLALAIT INSTITUTE OF
MANAGEMENT STUDIES to include this project report in
syllabus.
Any accomplishment includes the efforts of many people and
this project also is completed with the contribution of few people.
This is to the gratitude to FedEx Courier Service for providing us
information, sparing their time to us and for co-operation. I would
also like to thank Dr. Ashwini Vora for the guidance in making
project and clearing our doubts as and when we required.
4. Index
Sr. No. Title Page No.
1. Introduction to Industry 1
2. Introduction to Service Sector 2
2.1 Overview 2
2.2 Market Size 2
2.3 Government Initiatives 3
3. Introduction Of FedEx 4
3.1 Overview 4
3.2 History 4
3.3 Company Structure and Facts 5
3.4 Mission 5
4. Comparison of Service Standard of
FedEx and Forecasting the Future
6
4.1 Industry Life Cycle 6
4.2 Porter’s Five Forces 7
4.3 Global Competition 8
4.4 National Context 9
5. Data Analysis and Interpretation 11
6 Finding 35
7 Recommendation 36
8 Conclusion 37
9 Limitation of study & Expected
outcomes of Study
38
10 Bibliography 39
10 Appendix 40
5.
6. SYNOPSIS
Introduction
FedEx offers a wide range of transportation services and they accommodate to the widest range
of shipments. FedEx is in the shipping services industry, which is an oligopolistic industry with
few established competitors. The shipping services industry can be classified as being in the
mature stage of the industry life cycle. The few competitors in this industry, such as UPS, DHL
and USPS, in addition to FedEx, each have their own brand loyal customers and low cost
operations that create significant barriers to entry into this industry.
Nobody understands international shipping better than FedEx. Shipping to the U.S. or halfway
around the world doesn’t have to be complicated. FedEx offers you an array of services and tools
to make it easy. Whether you are shipping documents, boxes or freight, count on FedEx for fast,
reliable on-time delivery to over 220 destinations worldwide.
Hard and Soft Services
Hard Services offered by the FedEx is Packaging, Package Shipment, Freight Shipment and
Return Shipment in the U.S and at the International Level.
Soft Services Offered by the FedEx is Timely Delivery, Money Back Guarantee, Security of
package, Pickups & Delivery Facility, etc.
It’s what we do
A more connected world means more opportunities. That’s why customers count on our diverse
portfolio of transportation, e-commerce, and business solutions. Our air, ground and sea
networks cover more than 220 countries and territories, linking more than 99 percent of the
world’s GDP.
7. It’s why we matter
In a connected world, the power of technology, transportation, information, and ideas
compounds and multiplies. Businesses big and small create jobs that lift their communities. For
people who are hungry for the education, goods, services and jobs that can improve their lives, a
connected world is a better world.
It’s who we are
We are consistently ranked among the world’s most admired brands and employers. More than
300,000 FedEx team members are absolutely, positively focused on safety, the highest ethical
and professional standards, and the needs of our customers and communities.
Our objective of Research:
1. To understand the management of huge network
2. How meet the needs of the customer it serves
3. How to meet those needs at a acceptable level of operating cost
4. How to select specific sites for facility location
5. Determine how to execute the network model for the distribution of the FedEx
8. Literature Review
According to James P Hoffa General President of theInternational Brotherhood of Teamsters
Federal Express is a majorproponent of an alarming trend in today's market classifying workers
asindependent contractors which allows them to maintain absolute control overoperations shift
costs and risks onto workers and reap the benefits oftheir labor This is a critical issue at Federal
Express whichdescribes itself in its Employee Handbook as a company that offers a widerange of
important benefits to all workers regardless.
http://www.research-assistance.com/essays/Literature-Review--Federal-Express-and-
Unions.html
Federal Express (FedEx) are deploying new software to get that closer with consumers that
quicker. FedEx Corp. is launching a multi-million dollar Customer Resource Manager (CRM)
initiative, deploying software from Clarify Inc., in an effort to cut costs and use existing
customer data to cross-sell and up sell services. FedEx hopes that this new system will allow
them to tailor its data in ways that are not currently possible in the industry, ultimately
contributing to the firm’s competitive advantage. The use of these brokerage systems will
further help FedEx to realize market “Sweet Spots” and calculate how profitable those segments
will be to the company. This relationship between FedEx and Clarify can be expected to give
FedEx a leading edge in their industry. This competitive advantage will not last long, as other
third party logistic suppliers in the highly competitive package-delivery market are likely to keep
pace in technological advancement.
It is clear that many companies today are outsourcing supply chain and logistical tasks to third
party customs brokers. Customs Brokers have an obligation to be up to date with technological
innovation and to implement it within their respective organizations thus ensuring that they are
meeting the expectations of the services that they are providing. These services must not only
meet industry expectations, but must exceed them to ensure competitive advantage. Companies
must rely on brokers to develop systems that increase efficiency, decrease lead-time, lower costs,
and increase the precision of the overall production process. Any brokerage firm that fails to
acknowledge consumer needs and adapt to the external environment will fail to provide what
their competitors surely will, as demonstrated in FedEx’s case.
http://www.oocities.org/dbateconsulting/literaturereview.htm
9. Research Methodology
Research Topic
To understand the service standard of FedEx Corporation
Research Objectives
The following are the specific objectives of the study.
1. To study the service standard of FedEx Corporation .
2. To study the consumer satisfaction of FedEx Corporation Service
3. To study the perceived value offered by FedEx Corporation to the consumer
4. To study the factors influencing the consumer to use the FedEx Corporation service
Research Design
The Research Study will be Descriptive in nature. The Research will be based on collecting data
in the form of questionnaire that are framed as per objective of the project.
Sample Unit
Present Customers of FedEx in Ahmedabad Region
Sample Size
50 Respondents
10. Sources of Data
Primary Data: The Primary data are those data which are collected fresh and for the first time
and thus happen to be original in character. The primary data that was collected through filling
questionnaires in Ahmedabad Region
Secondary Data: The secondary data are those which have already been collected by someone
else and which have been passed through the statistical process. Secondary data was collected
through websites.
11. CHAPTER 1: INTRODUCTION OF INDUSTRY
Courier services are a more specialized delivery service that businesses and individuals turn to
when they need a package or a document to reach its destination quickly. While regular mail
services can also deliver packages rapidly, they cannot guarantee same day delivery or overnight
delivery as the case may be. The term “courier service” can refer to every form of delivery or
transport service ranging from a small, local operation to an international network servicing
millions daily using a fleet of trucks, planes, trains and ships.
Courier services have been around for a very long time. Ancient cultures had runners or
horsemen to carry messages from one place to another without the hassle of going through the
more commonly used slow channels. Another reason that couriers became such an important
fixture in the delivery sector is that they were able to provide greater security to a parcel or letter.
Technically, courier services are not supposed to be able to lose a letter given their intricate
tracking systems. Plus, you can rest assured that the intended recipient will get the letter as they
will have to sign for it at the other end.
There are different courier services to which you can turn if so needed. In cities couriers can take
the forms of cars, bikes, motorcycles and even taxis – although the cab system tends to be most
common only in the UK. Bike couriers are the most practical in cities as they are able to weave
in and around traffic and are not constrained to the same kind of traffic issues with which car
couriers must deal. Naturally, for longer distances, car or motorcycle couriers are a more
practical and convenient choice.
Sending a package or a letter a long distance but with the maximum amount of security will also
necessitate the hiring of a courier service – except that you will have to turn to the big services
that include overnight flights, shipping and other delivery systems.
Courier services are currently a multi-billion dollar industry that help the wheels of business to
turn smoothly. Without couriers in our cities we would have to rely on regular post for the
shipment of our documents and packages – something that would be both inconvenient and a
waste of time. Most courier services charge reasonable rates for deliveries. Generally rates are
based on the distance something needs to be delivered – and, in the case of inter-city,
international or overseas deliveries the cost is usually based on weight and distance.
Finding a good, reliable courier service is something every company will have to do at a certain
point in their growth. Once they begin dealing with larger numbers of clients and have to deliver
products or packages on a regular basis, having a solid courier service in their corner is essential.
12. CHAPTER 2: INTRODUCTION TO SERVICE SECTOR
2.1 Overview
The services sector, with around 52 per cent contribution to the Gross Domestic Product (GDP)
in 2014-15, has made rapid strides in the past decade and a half to emerge as the largest and one
of the fastest-growing sectors of the economy. The services sector is not only the dominant
sector in India’s GDP, but has also attracted significant foreign investment flows, contributed
significantly to exports as well as provided large-scale employment. India’s services sector
covers a wide variety of activities such as trade, hotel and restaurants, transport, storage and
communication, financing, insurance, real estate, business services, community, social and
personal services, and services associated with construction.
2.2 MarketSize
The services sector contributed US$ 783 billion to the 2014-15 GDP (at constant prices) growing
at CAGR of 9 per cent, faster than the overall GDP CAGR of 6.2 per cent in the past four years.
Out of overall services sector, the sub-sector comprising financial services, real estate and
professional services contributed US$ 305.8 billion or 20.5 per cent to the GDP. The sub-sector
of community, social and personal services contributed US$ 188.2 billion or 12.6 per cent to the
GDP. The third-largest sub-segment comprising trade, repair services, hotels and restaurants
contributed nearly equal or US$ 187.9 billion or 12.5 per cent to the GDP, while growing the
fastest at 11.7 per cent CAGR over the period 2011-12 to 2014-15.
2.3 Government Initiatives
The Government of India recognises the importance of promoting growth in services sectors and
provides several incentives in wide variety of sectors such as health care, tourism, education,
engineering, communications, transportation, information technology, banking, finance,
management, among others.
The Government of India has adopted a few initiatives in the recent past. Some of these are as
follows:
The Central Government is considering a two-rate structure for the goods and service
tax(GST), under which key services will be taxed at a lower rate compared to the
standard rate, which will help to minimize the impact on consumers due to increase in
service tax.
By December 2016, the Government of India plans to take mobile network to nearly 10
per cent of Indian villages that are still unconnected.
13. The Government of India has proposed provide tax benefits for transactions made
electronically through credit/debit cards, mobile wallets, net banking and other means, as
part of broader strategy to reduce use of cash and thereby constrain the parallel economy
operating outside legitimate financial system.
The Reserve Bank of India (RBI) has allowed third-party white label automated teller
machines (ATM) to accept international cards, including international prepaid cards, and
has also allowed white label ATMs to tie up with any commercial bank for cash supply.
http://indiainbusiness.nic.in/newdesign/index.php?param=advantage/169
14. CHAPTER 3: INTRODUCTION OF FEDEX
3.1 OVERVIEW
Type Public
Industry Courier
Founded Little Rock, Arkansas (1971) as Federal
Express Corporation
Founder Frederick W. Smith
Headquarter Memphis, Tennessee, India
Area Served World wide
Products Post Delivery, Express Mail, Freight
forwarding, third-party logistics
Revenue US$ 45 BILLION (2013)
3.2 HISTORY
FedEx Corporation is an American global courier delivery services company headquartered in
Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's
original air division, Federal Express, which was used from 1973 until 2000.
FedEx Corporation is an import/export company, incorporated October 2, 1997 in
Delaware.FDX Corporation was founded in January 1998 with the acquisition of Caliber System
Inc. by Federal Express. Fedex's first van displayed at the FedEx World Headquarters With the
purchase of Caliber, FedEx started offering other services besides express shipping. Caliber
subsidiaries included RPS, a small-package ground service; Roberts Express, an expedited
shipping provider; Viking Freight, a regional, less than truckload freight carrier serving the
Western India; Caribbean Transportation Services, a provider of airfreight forwarding between
the India and the Caribbean; and Caliber Logistics and Caliber Technology, providers of logistics
and technology solutions. FDX Corporation was founded to oversee all of the operations of those
companies and its original air division, Federal Express.
15. 3.3 Company Structure and Facts
As business becomes more global and competitive, everyone from entrepreneurs to big
companies turn to us for flexible and innovative solutions. It’s the No. 1 priority of all our
companies.
Think of them as a portfolio of solutions that can tackle any challenge in the world of global
commerce. Each network operates independently. That means our individual networks can be
fine-tuned, like a race car, to deliver the best service possible for customers.
It’s how we deliver real
3.4 Mission
FedEx Corporation will produce superior financial returns for its shareowners by providing high-
value-added logistics, transportation, and related business services through focused operating
companies. Customer requirements will be met in the highest quality manner appropriate to each
market segment served. FedEx will strive to develop mutually rewarding relationships with its
team members, partners, and suppliers. Safety will be the first consideration in all operations.
Corporate activities will be conducted to the highest ethical and professional leader.
FedEx has two main goals in mind for his best in class series:
1) To help the distributor better understand his industry, their supply chain and the issues
impacting them aid;
2) To develop tools that distributor can use to improve their business.
16. CHAPTER 4: COMPARISON OF SERVICE STANDARD OF FEDEX
AND FORECASTINGTHE FUTURE
4.1 Industry Life Cycle
FedEx offers a wide range of transportation services and they accommodate to the widest range
of shipments. FedEx is in the shipping services industry, which is an oligopolistic industry with
few established competitors. The shipping services industry can be classified as being in the
mature stage of the industry life cycle. The few competitors in this industry, such as UPS, DHL
and USPS, in addition to FedEx, each have their own brand loyal customers and low cost
operations that create significant barriers to entry into this industry.
As for the intensity of competition, in mature industries "companies tend to recognize their
interdependence and try to avoid price wars." (Hill Jones, p.57) For mature industries a stable
demand reduces the threat of intense rivalry between the established companies. However,
unpredictable economic activity can cause a "trickle down" effect, such as a slump in an
economy causing a decrease through-out industry demand, and as companies fight to make
money a price war begins among companies in an industry, therefore, price leadership can be
broken down by unpredictable future events.
4.2 Porter’s Five Forces
Applying Porter’s five forces model to the industry is not an easy task provided that FedEx
Corporation provides various shipping services. For simplicity, we examined and applied the
Porter’s five forces model to the ground and air-shipping sector. In FedEx, these two sectors are
represented by FedEx Express and FedEx Ground. FedEx Express is the world's largest express
transportation company. FedEx Ground, on the other hand, is North America's second largest
provider of small-package ground delivery service, following the lead of UPS. Other segments of
shipping service industry are for example e-commerce and supply chain management services,
which are not included in the Porter’s five forces analysis.
17. 1. Risk of new entry by potential competitors
The barriers to entry are very high. One of the reasons that there is a high entry barrier is the
high fixed cost associated with establishing the international transportation network. This
includes hubs, ground transportation vehicles, air fleet, etc. Additionally, existing companies can
take advantage of the absolute cost advantage achieved by large volume of shipments and
economies of scale.
2. Extent of rivalry between established firms
Established players in shipping service industry complete rigorously for a market share, as
demonstrated by the constant battle between FedEx and UPS, the company who responses first
to the constantly changing environment wins. Established companies have to strive for
continuous improvement in quality, lowering price, and innovation. There is very low switching
cost for consumers in this industry making rivalry even more intense. In addition, intense rivalry
is also due to the fact that maintaining the infrastructure of an express delivery company presents
an exit barrier due to high fixed costs.
3. Bargaining power of buyers
The bargaining power of large buyers in shipping service industry is high. Cost associated with
switching from one shipping service to another is very low. Therefore, buyers can turn to a
shipping provider that offer faster service, lower price, or service innovation with ease. This is
especially true for large corporations, like IBM, which ships in large volumes and can bargain
quantity discounts.
4. Bargaining power of suppliers
The supplier power within this industry is fairly low. Large shipping service provider can affect
prices of supplies, like packaging materials. This is because they buy in large quantities and can
turn to different suppliers easily.
5. Threat of substitute products
There are not many substitutes to shipping. In this day and age where many businesses have
strong online presence and a small physical presence, it would be difficult to find a substitute in
delivering their product. Shipping services are very much similar to a commodity, in that it is not
easily replaced with another service or even a similar service.
18. Porter’s five forces model – FedEx Corporation
4.3 Global Competition
The competition in the package delivery service is very global. FedEx Corporation competes
with UPS (United Parcel Service), DHL, USPS (India Postal Service) as well as a host of other
smaller companies at home and abroad. FedEx delivers packages to 214 countries as do most
major players in this industry like UPS and DHL. As well as competing against bigger players,
FedEx must also compete with regional delivery companies and international delivery companies
that serve only their country.
Competition is not becoming more global due to the fact that companies are merging and
the industry is consolidating and companies are making alliances with each other. These are the
visible signs of a shakeout occurring within an industry.
Supplier’s Power
LOW
Potential Competitors
LOW to MODERATE
Substitute Products
LOW
- Shipping - commodity
Buyers’ Power
HIGH
- large buyers
- low switching
cost
Existing Rivals
HIGH
- FedEx, UPS, DHL
19. 4.4 NationalContext
The shipping service industry in which FedEx operates is a complementary industry to the
majority of other industries. The industry has several leaders all of whom provide various
services with unique twists on the service offering. Local conditions largely influence the
operations of FedEx Ground. In addition, FedEx also needs to monitor the moves of the
established leader of this sector, UPS. FedEx Express, on the other hand, faces all the affects of
changing global environment. The operations of FedEx Express need to respond to local demand
conditions, factor conditions and related and supporting industries of each country that FedEx
serves.
Factor Endowments: FedEx Corporation in the India administers variety of advanced factors of
production. These are managerial sophistication, logistics know-how, and physical infrastructure.
Logistics is one of the main advanced factors which FedEx developed for managing its complex
hubs. Physical infrastructure that FedEx uses is not only airports but also roads and ports.
Local Demand Conditions: Demand conditions in the India thrusts FedEx, as well as its
competitors, to constantly upgrade its services. As customers continually desire their shipments
delivery faster and cheaper, the shipping service industry must constantly improve its services
and customer responsiveness. The rivalry of existing competitors is very intense and the low
buyer switching cost only fuels it. Specific shipping needs of various companies and individuals
demand innovative approaches and the extensive use of technology in this industry.
Competitiveness of Related and Supporting Industries: The presence of internationally
competitive suppliers and related industries in the India serves as another complimentary
attribute of national advantage for FedEx’s operations.
20. Intensity of Rivalry: As mentioned earlier, the shipping service industry faces rigorous rivalry
for market share. Established companies have to strive for continuous improvement in quality,
lowering price, and innovation. There is very low switching cost for consumers in this industry
making rivalry even more intense. In addition, intense rivalry is also due to the fact that
maintaining the infrastructure of an express delivery company presents an exit barrier due to high
fixed costs. Rivalry forces companies in this industry to improve its services, making them better
international competitors.
Opportunities and threats – FedEx Corporation
Opportunities Threats
- The cost of infrastructure of express
delivery companies are a barrier of entry to
new comers
- FedEx leadership in global express delivery
- As long as the nature of our socioeconomic
environment exists, there will always be a
need for express delivery
- E-commerce is creating an increased need
for express delivery
- Globalization offers opportunities for
expansion
- Maintaining the infrastructure of an express
delivery company is an exit barrier because of
high fixed costs
- Capitol is acquired through the volume of
sales, so the high fixed costs can hurt when
times are slow
- Due to the nature of the industry, it is nearly
impossible to become the clear industry leader
- The nature of the industry shows very low
returns on invested capitol
- The E-tailing industry demands lower shipping
rates and charges to pull customers from the
retailing industries
- Major competitors: UPS, the airborne DHL
21. Chapter 5: Data Analysis and Interpretation
1. Average number of shipments that your company sends out per month
1-10 4
11-50 14
50-200 28
>200 4
More than 50% consumers are having the shipment number between 51 to 200. Followed by the
slot of 11-15.
4
14
28
4
0
5
10
15
20
25
30
1 - 10 11 - 50 51 - 200 > 200
Shipment
Shipment
22. 2. Average shipping costthat your company incurs per month
<INR3000 7
INR3001-INR7000 8
INR7001-INR15000 13
>INR15000 12
Out of 15 companies, 13 companies are spending 7000 to 15000 Rs, 12 companies spending
more than 15000Rs for shipment in a month
7
8
13
12
0
2
4
6
8
10
12
14
<INR3000 INR3001-INR7000 INR7001-INR15000 >INR15000
Response
Response
23. 3. Classification that best describes your company
Consulting/Advertising agency 9
Education 3
Finance/Insurance 10
Government 0
Manufacturing 18
Transportation/Distribution 10
Other 0
We had taken response of many industries that are using various courier services, out them more
companies are indulged in Manufacturing followed by insurance and other.
9
3
10
0
18
10
0
0
2
4
6
8
10
12
14
16
18
20
Response
Response
24. 4. Which courier service firm you regularly use?
DHL 12
FedEx Express 30
UPS 6
TNT 2
Others 0
Out of 50 companies, 30 companies are using FedEx services and second most used courier
service is DHL.
12
30
6
2
0
0
5
10
15
20
25
30
35
DHL FedEx Express UPS TNT Others
Response
Response
25. 5. Do you Agree safety protection for the delivered product provided by FedEx is meeting
the standard requirement for your organization?
Strongly Agree 10
Agree 17
Neutral 3
Disagree 0
Strongly disagree 0
Out of 30, 10 consumers are strongly agree, 17 consumers are agree that it meet the standard
requirement organization in terms of safety which shows its standard.
10
17
3
0 0
0
2
4
6
8
10
12
14
16
18
Strongly Agree Agree Neutral Disagree Strongly
disagree
Response
Response
26. 6. Is your organization satisfied with the prices charged by FedEx?
Highly Satisfied 18
Satisfied 7
Neutral 5
Dissatisfied 0
Highly Dissatisfied 0
Majority of consumers are Highly Satisfied with the price charged by FedEx for the service
offered to them.
18
7
5
0 0
0
2
4
6
8
10
12
14
16
18
20
Highly Satisfied Satisfied Neutral Dissatisfied Highly
Dissatisfied
Response
Response
27. 7. Rate the satisfaction level of services of FedEx given to your organization (Pickups time,
packaging & handling)?
Highly Satisfied 22
Satisfied 8
Neutral 0
Dissatisfied 0
Highly Dissatisfied 0
Out of 30, 22 customers are highly satisfied with the service offered by the FedEx and remaining
8 falls in criteria of being satisfied.
22
8
0
5
10
15
20
25
Highly Satisfied Satisfied Neutral Dissatisfied Highly
Dissatisfied
Response
Response
28. 8. The time of delivery of FedEx is on your company expectation?
Yes 23
No 5
Sometimes 2
More than 70% customers are saying yes for the timely delivery offered by the FedEx. Only 5
are not happy with service.
23
5
2
0
5
10
15
20
25
Yes No Sometimes
Response
Response
29. 9. Do you agree that FedEx is a reliable and trustworthy courier services provider?
Strongly Agree 21
Agree 8
Neutral 1
Disagree 0
Strongly disagree 0
Majority of the companies think that FedEx is a reliable and trustworthy organization.
21
8
1
0 0
0
5
10
15
20
25
Strongly Agree Agree Neutral Disagree Strongly disagree
Response
Response
30. 10. It would cost my company a lot to switch from FedEx to another courier firm
Strongly Agree 12
Agree 15
Neutral 3
Disagree 0
Strongly disagree 0
27 Companies think that it will cost them a lot if they switch to FedEx to another courier service
12
15
3
0 0
0
2
4
6
8
10
12
14
16
Strongly Agree Agree Neutral Disagree Strongly
disagree
Response
Response
31. 11. It would take my company a lot of effort to switch from FedEx to another courier firm
Strongly Agree 14
Agree 10
Neutral 5
Disagree 1
Strongly disagree 0
Out of 30, 24 feels that it will be take them a lot of efforts to switch from FedEx to other courier
services.
14
10
5
1
0
0
2
4
6
8
10
12
14
16
Strongly Agree Agree Neutral Disagree Strongly
disagree
Response
Response
32. 12. Have you recommended FedEx to professional colleagues?
Yes 24
No 6
Many customers are highly satisfied that they have recommended FedEx to other professional
colleagues.
24
6
0
5
10
15
20
25
30
Yes No
Response
Response
33. 13. Does your company always considers FedEx as its first choice for courier services
Yes 28
No 2
Out of 30, FedEx is the first preference of 28 firms.
28
2
0
5
10
15
20
25
30
Yes No
Response
Response
34. 14. Will your company do more business with FedEx in next few year?
Yes 23
No 3
Can’t Say 4
Out of 30, 23 are ready for future promises remaining are less but it affects a lot.
23
3
4
0
5
10
15
20
25
Yes No Can't say
Response
Response
35. SPSS ANALYSIS
Significance level is .000 which is less than 0.05 so average numbers of shipments and
classification that best describes your company has no relation.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45. Findings
More than 50% consumers are having the shipment number between 51 to 200. Followed
by the slot of 11-15.
Out of 15 companies, 13 companies are spending 7000 to 15000 Rs, 12 companies
spending more than 15000Rs for shipment in a month
We had taken response of many industries that are using various courier services, out
them more companies are indulged in Manufacturing followed by insurance and other.
Out of 50 companies, 30 companies are using FedEx services and second most used
courier service is DHL.
Out of 30, 10 consumers are strongly agree, 17 consumers are agree that it meet the
standard requirement organization in terms of safety which shows its standard.
Majority of consumers are Highly Satisfied with the price charged by FedEx for the
service offered to them.
Out of 30, 22 customers are highly satisfied with the service offered by the FedEx and
remaining 8 falls in criteria of being satisfied.
More than 70% customers are saying yes for the timely delivery offered by the FedEx.
Only 5 are not happy with service.
Majority of the companies think that FedEx is a reliable and trustworthy organization.
27 Companies think that it will cost them a lot if they switch to FedEx to another courier
service
Out of 30, 24 feels that it will be take them a lot of efforts to switch from FedEx to other
courier services.
Many customers are highly satisfied that they have recommended FedEx to other
professional colleagues.
Out of 30, FedEx is the first preference of 28 firms.
Out of 30, 23 are ready for future promises remaining are less but it affects a lot.
46. Recommendations
FedEx is been the leading service provider in courier service. FedEx goes upto the mark
and it meets the service standard of set by them. FedEx is covering all types of customers
having large number of couriers to be done also the average and the small customers.
FedEx is covering all the sectors, but mostly it has the customers from Manufacturing
and IT Sector, so they must also focus to cater the other sectors. Large number of
customers is highly satisfied with the services provided by the FedEx like security of
product, price charged, timely delivery, pickup and other facilities. But yes there are few
customers who are not satisfied they are less but they can’t be ignored.
There are firms who feels that switching from FedEx will not be a cost added to them
also there are firms who are not ready to do business in future with the FedEx, such are
firms are need to be personally analyzed and try to find the problems faced by them and
try to resolve the same. They are less in numbers but it might be able to increase in
future.
When the question of referring the FedEx to other professional colleagues came there are
about 6 firms which are not ready to give as reference, so what the reason behind the
same must be found and try to resolve it as soon as possible.
47. Conclusion
FedEx is being the one of the largest courier service provider and having
the wide distribution and networking channel there are some negative
points which is been seen from their side.
As FedEx is known for the timely delivery and prompt, quick and
reliable service, they are doing efforts to maintain the same and reach
upto the mark. After the survey it came to known that most of the
customer are highly satisfied with the services offered by the FedEx to
them for the domestic as well as international delivery.
But there are many firms who are dissatisfied with the different services
provided by the FedEx which includes the security of the parcels,
pickups and delivery, price charged for the different locations are
comparatively higher than that of its competitors. So such factors might
lead to the firms to switch to their competitors form the FedEx.
So, FedEx must focus on such customers and try to know their problems
and must give them feedback and also solve the same.
48. Limitation of the Study
As only one city is surveyed, it does not represent the overall view of the Indian market.
The study Is only confined for the main client of FedEx so no focus is given on the small
users of FedEx
Expected Contribution of the Study
This study will enable to find out the consumer awareness, preferences, brand loyalty,
expectations, attitude and perception.
The study deals with consumer satisfaction and the media, which influences them, the
most. In the current scenario, where the competition is tough, the consumers are allowed
to make the choice.
The company can frame the objectives and compete in the market only if they satisfy the
needs of the customers by taking into account their suggestions and complaints.
The findings and suggestions of this survey will help the companies to formulate
marketing strategy in order to satisfy the consumer‟s needs in the best way.
50. Appendix
Questionnaire for Service Standard of FedEx Express
1) Name: ________________________________________
2) Company Name: ________________________________
3) Your position in company: _________________________
4) E-mail Id: _______________________________________
5) Average number of shipments that your company sends out per month
1-10 ( )
11-50 ( )
50-200 ( )
>200 ( )
6) Average shipping cost that your company incurs per month
<INR3000 ( )
INR3001-INR7000 ( )
INR7001-INR15000 ( )
>INR15000 ( )
7) Classification that best describes your company
Consulting/Advertising agency ( )
Education ( )
Finance/Insurance ( )
Government ( )
Manufacturing ( )
Transportation/Distribution ( )
Other___________________
8) Which courier service firm you regularly use?
DHL ( )
FedEx Express ( )
UPS ( )
TNT ( )
Other specify____________
51. Answer question 9-18 if you selectedFedEx in previous question
Customer Satisfaction
9) Do you Agree safety protection for the delivered product provided by FedEx is meeting
the standard requirement for your organization?
Strongly Agree ( )
Agree ( )
Neutral ( )
Disagree ( )
Strongly Disagree ( )
10) Are your organization satisfied with the prices charged by FedEx ?
Highly Satisfied ( )
Satisfied ( )
Neutral ( )
Dissatisfied ( )
Highly Dissatisfied ( )
Perceived Value
11) Rate the satisfaction level of services of FedEx given to your organization (Pickups time,
packaging & handling)?
Highly Satisfied ( )
Satisfied ( )
Neutral ( )
Dissatisfied ( )
Highly Dissatisfied ( )
12) The time of delivery of FedEx is on your company expectation?
Yes ( )
No ( )
Sometimes ( )
13) Do you agree that FedEx is a reliable and trustworthy courier services provider?
Strongly Agree ( )
Agree ( )
Neutral ( )
Disagree ( )
Strongly Disagree ( )
52. Switching cost
14) It would cost my company a lot to switch from FedEx to another courier firm
Strongly Agree ( )
Agree ( )
Neutral ( )
Disagree ( )
Strongly Disagree ( )
15) It would take my company a lot of effort to switch from FedEx to another courier firm
Strongly Agree ( )
Agree ( )
Neutral ( )
Disagree ( )
Strongly Disagree ( )
Customer Loyalty
16) Have you recommended FedEx to professional colleagues?
Yes ( )
No ( )
17) Does your company always considers FedEx as its first choice for courier services
Yes ( )
No ( )
18) Will your company do more business with FedEx in next few year?
Yes ( )
No ( )
Can’t Say ( )
Any Suggestion:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________