This document discusses the role of IT departments and service providers in higher education. It suggests that IT departments may become obsolete as users choose their own services through platforms like SURFconext and SURFspot. These platforms allow users to select services from various providers while maintaining security and identity. The role of IT departments may transition to a service broker model that focuses on specific customer segments and value propositions.

1. Gebruikers aan zet
Hans-Peter Ligthart
SURFmarket

2. SURF
Shared Professional and Educational
ServicesScientific Computing & Storage
Commercial ICT Products &
Services
National Research & Education
Network

3. Onze kanalen

4. Trends
Rise of the Planet of the Apps
4

5. Meer keuze, snelle levering, Gemak…
5
I am
Moore

6. 6
Succesvol concept ;-)

7. IST: “I build….You use!”
Will IT departments become obsolete?
The IT department is dead - or is it?
7

8. SOLL: “Choose your own”
8

9. Private & Secure
9

10. Te ingewikkeld

11. Aanbieden of verbieden?

12. Customer effort

13. Mijn nieuwe rol…
Will IT departments become obsolete?
The IT department is dead - or is it?
13

14. Service Broker – klant segmenten
14

15. Service Broker - waarde propositie
15

16. Landschap
Service Providers (SPs) Identity Providers (IdPs)
SURFconext Business Agreements
Technical Framework
16

17. B2C en B2B2C
17
B2B producten
B2C producten
B2B
Campus
B2C
Gebruiks recht?
✔
✔

18. Vernieuwing SURFspot.nl
18

19. Aanbod
1

20. SURFconext
2

21. Mijn Cloud
2

22. Zoeken
2

23. Review
2

24. One stop shop
24

26. Voorbeeld
26
Student
Institution
SURFconext
SURFspot
Student Advantage
Provisioning Engine

27. 27

28. 28
Q&A

29. s
W
hans-peter.ligthart@surfmarket.nl
Creative Commons “Attribution” license:
http://creativecommons.org/licenses/by/3.0/
@hpwork
hp_surf
http://nl.linkedin.com/in/haaapeee
www.surfmarket.nl
+31 (0)88-1269727