Gayane Saroyan is seeking a challenging career opportunity utilizing her people skills, persuasiveness, creativity, and self-motivation. She has over 10 years of experience in banking and customer service roles, most recently as Assistant Branch Manager at Citibank where she helped achieve sales and service goals, oversaw daily operations, and ensured excellent customer service. Prior to that, she was a Lead Teller and Sales Associate, receiving recognition for her superior customer service skills. She has strong management, communication, and leadership abilities along with administrative and computer skills.

1. Gayane Saroyan
13167 Constable Ave
Granada Hills ,CA 91344
Gayanekamalyan@yahoo.com
Phone: 818 530-3323
Alt: 818 530-8883
Objective:
To obtain a challenging career with a progressive company that affords me the
opportunity to utilize my people skills; persuasiveness; creativity; and self-motivational
skills to further aid in achieving long-term career commitment.
Work Experience:
April 2006 to Present
Citibank
Assistant Branch Manager
As Assistant Branch Manager I work closely with the Branch Manager to achieve
overall sales and service goals by maximizing sales referrals, overseeing daily operations
and ensuring the delivery of excellent client service . Developing and executing action
plans to prove operational controls.
Assist in creating a strong sales, service and operation culture, fostering an environment
in which all branch employees and segment partners excel and achieve scorecard goals.
Support portfolio growth by coaching Tellers to effectively identify referral
opportunities and perform sales/referral activities. Develop high performing tellers in
order to build bench strength.
.
Leverage workforce planning tool to optimize staffing in branches to ensure effective
lobby and line management to provide exceptional client service and comply with all
legal and regulatory requirements.
Partnered closely with Branch Manager to manage hiring, performance management and
compensation of Tellers. Adhere to staffing guidelines and recommended mix of fulltime
and part-time employees.
Conduct discussions with prospects to understand background and identify needs; clearly
communicate potential solutions.
Conduct outbound sales activities (e.g., phone out-reach, community events, meetings
with local businesses) to establish visibility in the community and drive business to the
branch.
.

2. April 2006 to August 2013
Citibank
Lead teller
• Assisted Service Manager in supervising, training, and coaching successful tellers.
• Exceeded daily and quarterly sales and referral goals for the branch.
• Assisted the Service Manager on daily tasks and the Control Binder.
• Maintained and ordered branch supplies and brochures.
• Maintained accountability of transactions including the count and supervision of
large amounts of cash flow.
• Balanced and processed transactions made through the automated
teller machine
Identified and resolved customer's issue and problems offering solutions that enhanced
the customer's banking relationship.
• Recognized by customers and peers for superior quality customer service.
May 2005 to June 2006
PayLess Shoes Glendale, CA
Sales Associate
• Received payment by cash, check, and credit cards.
• Issued receipts, refunds, credits, or change due to customers.
• Responsible of all aspects of the store (orders, sales, employees, etc.).
• Assisted clients in the sale.
• In charge of changing the stores decoration every 2 weeks (promotional posters,
display products, price changes).
• In charge of preparing orders and receiving shipments once a week.
Skills Summary
• Reliable and dependable.
• Proven management, communication and leadership skills.
• Excellent administrative and customer service capabilities.
• Computer knowledge: Microsoft Word, Excel, Power Point, Access and Internet.
• Culturally responsive, fluent in English, Russian, Bulgarian, and Armenian.
• Self starter and quick learner.
• Excellent inter personal skills with customers and fellow employees.

3. References Available Upon Request