1. Salina Garcia
8104 Poulson St.
Citrus Heights, CA 95610 Salina_eva@yahoo.com Cell: 916-837-5462
Branch Operations Manager with 4 years of management experience and 13+ years in banking with
expertise in data analysis, branch operations and relationship management. Assist in hiring process; supervise
11+ employees while accomplishing sales goals with direct responsibility for composing audits on a daily,
weekly, monthly, and quarterly schedule. Review monthly expense reports, while performing intermittent teller
and platform responsibilities. Substantial experience and outstanding skills in customer service, able to
motivate staff and achieve high customer satisfaction rankings.
Areas of Expertise
Excellent Interpersonal Skills
Complaint Handling & Resolution
Operations Management
Customer Satisfaction Enhancement
Analysis and Performance Evaluation
Microsoft Office, Outlook & Excel
Teambuilding & Training
Risk Assessment
Strategic and Tactical Planning
Professional Experience
GOLDEN 1 CREDIT UNION – Sacramento, CA Jul 2011-Current
Branch Operations Manager
Recruited to oversee day to day branch operations and internal audit guidelines; develop and implement new
policies and procedures. Direct branch staff, community programs and business development to increase branch
profitability. Provide member service to lobby patrons, train new employees on teller functions, new account
opening procedures, and lending guidelines. Maintain thorough understanding of state and federal guidelines in
relation to bank secrecy and anti-money laundering laws. Foster an environment in which employees are motivated
to become top performers.
 Due to my company recognizing my superior operational skills, I was one of eight individuals out of seventy
two branches elected to participate in an Operational Excellence Committee focused on implementing process
improvements to increase branch operational efficiencies.
 Lead monthly conference calls to coach branch leadership on sound operational and audit best practices.
 Recognized for receiving a “Well Controlled” audit in the most recent branch audit.
 Doubled my teams referral production from 35% to 70% in one month by initiating daily sales activities and
one on one coaching sessions.
 Responsible for branch staffing, payroll audits, cash usage, sales goals, TCD and ATM performance
effectiveness.
 Motivated team members by having a balancing contest to see who achieved the best performance for a
Starbucks gift basket.
SAFE CREDIT UNION, Folsom , CA May 2002-Jul 2011
Work Team Leader
Assisted management in conducting audits within the branch and rotated through various roles including the
Advance Service Counter, Teller Line and Platform. Advised and educated members regarding Consumer Loans,
checking, savings, CD’s, IRA’s and other investment products. Offer and sell financial products and servi ces to
consumers and small business members. Interact with members to ascertain needs. Leverage in -depth product
knowledge on credit and fraud related situations.
 Elected as the “Branch Champion” to train and mentor staff in Mechanical Breakdown Insurance, Payment
Protection and Guaranteed Auto Protection.

2. Salina Garcia
Continued, SAFE CREDIT UNION, Folsom , CA May 2002-Jul 2011
Work Team Leader
 Proactively made outbound sales calls and follow up calls to new members to thank them for their membership
and probe for additional cross sell opportunities resulting in increased business.
 Maintained perfect attendance over the course of 1 year that resulted in receiving the “Starburst Award” on
several occasions.
 Achieved the “Encore Award” for referring the most Investment Referrals in one year.
 Selected to participate in multiple pilot programs including Acumen Testing, Teller Advantage and Annuity
Sales in order to provide feedback, implement new programs or train staff on new systems.
 Featured in SAFE’s employee newsletter “FYI” for winning a contest amongst all the branches for opening the
most promotional CD’s in one day.
 Contributed to the team effort by leading by example and accomplishing related results as needed.
 Participated in the planning, organizing and executing of sales programs in the branch in order to achieve sales
objectives.
PLATINUM ENTERPRISES, Sacramento, CA Oct 2001-Mar 2002
Territory Representative
Canvassed Target retail stores to inform the customers about Target’s Credit Card program. Combined customer
service and listening skills with marketing knowledge to persuade customers to apply.
 Canvassed the floor; demonstrating high energy, friendly and well-practiced approach in new customer
acquisition in a fast paced environment.
 Overcame customer objections by being friendly, trustworthy and providing in-depth product knowledge
resulting in completed credit card applications.
 Maintained neat and well organized canvassing binders.
 Travelled throughout the Northern California district, setting up carts in various Target locations with
promotional gifts for new credit card enrollments.
 Provided feedback of canvassing results to the Marketing Manager.
Education and Training
High School Diploma - Antelope, CA. June 2001
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss
prevention, time management, leadership, performance assessment and customer retention.
Community Activities: Organized local events for the California State Fair, Citrus Heights Sunday Funday, Mather
Air Show, SMUD and community colleges to promote a presence in the community.