Shivprasad Bhatt is seeking a customer service role where he can utilize over 8 years of experience in customer service, backend operations, and ensuring customer satisfaction. He has a B.Com degree and additional qualifications in tourism management and financial management. His most recent role is as a Customer Service Representative at Tech Mahindra Business Services where he handles customer inquiries, promotes additional services, and prepares performance reports.

1. SHIVPRASAD BHATT
7/304 Sonam Accord New Golden Nest ,
Phase 11, Bhayander East, Thane 401105
Mobile: (+91) 9920077670
Email: shivprasad3@gmail.com
PROFILE SUMMARY
• Offering over 8 years of experience as CUSTOMER SERVICE REPRESENTATIVE
• Possess extensive knowledge in providing excellent customer service to improve business performance
and ensure customer satisfaction
• Experience in preparing reports and managing complete backend activities
• Experience in assisting and supporting day to day operations for the organization
• Experience in analyzing customer requirement and ensure products meet customer requirements
appropriately
• Possess motivational management style with a record of being able to deliver positive results
independently & under pressure
CAREER OBJECTIVE:
I am looking ahead to work in a professional, growth oriented organization, where in one can make significant
contribution to the success of the organization. Seeking a position that involves creativity, challenges and that
provides me, an opportunity to constantly strive to explore, innovate & excel in attaining organizational and my
individual goals. A consistently dependable team player, I can thrive in a high-pressure environment, enjoy the
challenges of meeting deadlines and work in a team.
STRENGTH & SKILLS:
Good analytical, interpersonal, communication & listening skills coupled with dedication and sincerity towards
the assigned job.
EDUCATION BACKGROUND:
Course / Degree Institute / Board
Year of
Passing
Percentage
B.Com Mumbai University 2015 55.14%
H.S.C D.G Ruparel College, Matunga 2006 66.50%
S.S.C K.E.S. High School, Kalina 2004 80.26%
EXTRA QUALIFICATIONS
* Completed MS Office – Basic Computer Course (MS Word, MS Excel, MS Power Point & Internet)
* Completed Diploma in Tourism Management from Garware Institute of Career Education & Development with
Distinction in 2014
*Completed 1st
year Post Graduate Diploma in Financial Management from the University of Mumbai in 2016.

2. EXPERIENCE
• Working as “Customer Service Representative” at Tech Mahindra Business Services from January
2010 till date
Key Responsibilities
* Ensuring first call resolution on all calls handled within the set efficiency threshold
* Contribute to revenue generation by promoting available Add on packs and additional services
* Have been nominated for floor walking on multiple occasions for new batches
* Have been responsible for conducting team briefings within the department
* Have evaluated calls to check customer experience for bottom quartile within the department
* Regularly collate and publish performance and customer experience report for the team.
• Worked as “Outbound Sales Representative” at Intelenet Global Services from January 2008 to
January 2010
Key Responsibilities
* Handle complete outbound calls for collections activity for Plaza Associates for 12months (US Collections
process).
* Worked as Outbound sales representative for Direct Connect for 12 months.
ACHIEVEMENTS
• Best First Call Resolution in the entire department for Sept, Oct and Nov 2015
• Moved to outbound Queue to improve customer retention and revenue generation
• Have received multiple monthly and quarterly awards for outstanding and consistent performance
• Have received champ of the quarter award for Q3, 2016 in the department
COMPETENCIES
• Quick learner & adapts well to changes and pressure in work place
• Managing relationships & working efficiently with diverse groups of people
• Committed to meeting deadlines and schedules
• Leadership skills to lead projects & handle work independently
LANGUAGES KNOWN
English, Hindi, Marathi, Garhwali (Speak, Read, Write)
HOBBIES
Playing Games, Listening Music & Travelling
DATE OF BIRTH
17th
April 1989
DECLARATION
I hereby declare that the details furnished above are true to the best of my knowledge.
Mumbai