ShawnLorgeResume2015
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Shawn Lorge is an accomplished manager with over 20 years of experience in customer service and leadership roles. He has consistently increased sales and profits while decreasing staff turnover. As the current manager of a Radio Shack store since 2005, he oversees a team of 8-10 employees, trains new managers, and partners with wireless companies to boost revenue. Prior experience includes serving as bar manager and earning several awards for customer satisfaction and sales achievements.
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ShawnLorgeResume2015
- 1. Shawn Lorge Phone: 510.861.0235 E-Mail: ShawnLorge@yahoo.com 22679 Valleyview Dr. Hayward, CA 94541 ___________________________________________________________________________________ _ Objective Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Consistently increased sales and profits. Dedicated Customer Service Rep (20+ years) motivated to maintain customer satisfaction and contribute to company success. Core Strength Customer Service: Earned highest marks for customer satisfaction company-wide. Maintained long term customer relationships, creating repeat business Conflict Resolution: Responsible for handling customer account inquiries. Accurately providing information to ensure resolution of product/service complaints Multi-Tasking: Cashiered multiple cash registers at once in tandem to maximize customer flow Leadership: Earned: 2014 Manager of the Year Award – 2014 Served as key contributing member to the leadership team Managing a team of 10 employees Supervised the sales team to monitor sales activity and goal achievement Sales : Earned the title of “Top Manager” of the region 3 times within 2 years Work Experience Manager 11/2005 – Present Radio Shack Castro Valley – CA • Managed and trained a team of 8-10 sales associates • Hired and trained 6 new store manages to then be promoted to their own stores • Partnered successfully with various wireless companies to increase their sales revenue • Conducted monthly walk-thru with the District Manger to discuss all interior visual displays • Managed the heavy flow of back-house paperwork including the invoice and shipping paperwork provided to accounting • Handled a wide variety of customer service and admin tasks to resolve any issues quickly and effectively • Used awareness, attention to detail and integrity to help prevent store losses. • Helped design new display ideas for merchandise to improve customer view/accessibility leading to increased sales • Resolved customer inquires and complaints in a timely and empathetic manner to ensure the client felt heard and appreciated. Bar Manager 1/1996 – 8/2004 Geneo’s Hayward – CA
- 2. Page 2 Server 3/2000 – 4/2001 Buttercup Pantry Pleasanton - CA