1. María A. Marqués
10/6/2014
2702 Merrieweather Ln, Kissimmee FL 34743
407-341-2276
marquesmaria@yahoo.com
O B J E C T I V E S
Skilled manager with extensive background and knowledge of bank
operations, customer service, mortgage, commercial, and consumer lending.
Experienced in developing and implementing strategies and process.
Exceptional organizational, analytical, and managerial skills.
E D U C A T I O N
Un i ver s i t y of Pu er t o R i co a t M a y a g u ez
August 1997- January 2002
BS BA, Business Administration with Human Resources and Computer
Information System.
E X P E R I E N C E
Bra nch Ma na g er | JPMorg a n Cha se Ba nk, N.A
March 2011 - Present
Branch Managers use their sales leadership,management excellence,and operational
expertise to create anexceptional customer experience andgrow the business within
our valuedbranch network.
• As a Branch Manager I took the Branch from a PL 6 in January and ended in PL1,
obtaining the Top Managers Trip award.
• Coach and develop the Assistant BranchManager(s), Personal Bankers, and Sales
and Service Associates inthe appropriate behaviors to acquire and deepen
relationships.
• Lead the Tellers inorder to create a strong team environment along withthe ABM.
• Develop and cultivate long-termbusiness and consumer relationships to ensure
branch sales growthand customer retention.
• Achieve business growthby improving revenue/expense,and meeting/exceeding
customer expectations.Revenue was increasedby growing balances and acquiring
new House Holds. •Set goals,develop andeffectivelyexecute strategies against a
detailedactionplan.
• Activelycoachemployees to achieve sales results,source new customer business
and provide superior customer service.
• Buildeffective relationships withcustomers,business partners,staff,and members of
the community.

2. María A. Marqués
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Assista nt Bra nch Ma na g er | JPMorg a n Cha se Ba nk,
N.A
October 2008 - March 2011
 AttendFast Start calls; worked with Manager and bankers to organize and execute
pre-sale activities to achieve goals.
 Organize Sea of Blue, Vision Day, Soft and Grand opening events. Trained properly
the employees to execute the appropriate behaviors. (WTL, Set appointments and
Referrals.)
 Leads the Tellers inorder to create a strong team environment..
 Achieve business growth by improving revenue/expense, and meeting/exceeding
customer expectations.
 Assist the Branch Manager in setting goals, develop and effectively execute
strategies against a detailed action plan.
 Responsible for operations,and, if skilled/comfortable with'See More and Sell More'
behaviors.Responsible of ensuring a satisfactoryaudit rating,managing critical
operational metrics to minimize risks andlosses.
 Maintaining high standards of securityinaccount opening activities,ensuring the
entire branch staff is trainedand follows policies andprocedures, and operating
withinthe guidelines of Chase's Code of Conduct.
 Supervise andcoach Tellers/LeadTellers to accuratelyhandle paying and
receiving transactions and to provide great customer service.
 Schedule the Teller staff based on customer traffic andbranch hours and assist with
Teller transactions during peak volume periods.
Br anch Manage r | Bank of Ame r ica, N.A.
October 2008 - March 2011
 Responsible for leading a team of sales and service professionals to meet and exceed
sales goals and service targets.
 Responsible for managing a medium consumer banking center.
 Directly work with customers to uncover and satisfy their financial needs.
 Ensure the operational excellence of the center and maintain the highest level of
customer service.
 Supervise and coach teams on proper execution of key banking center "plays" while
role modeling the desired behaviors.
 Continually improve banking center performance, operational excellence and associate
proficiency- Delight customers and exceed satisfaction goals- Create workforce stability
by cultivating an engaged, spirited and well coached team- Drive sales to meet and
exceed sales targets.
S K I L L S
Abilityto work effectivelyas a team member.
Strong oral and writtencommunicationskills.
Abilityto respond and assist customers withinquires and/or problem resolution.
Careful attentionto detail and time management.
Bilingual,English and Spanish (fluent verbal andwrittenskills).

3. María A. Marqués
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