1. Julius D. Gaduang
6237 S. Manhattan Ave., Tampa, FL 33616
Cell: (813)300-1071
Email: Afpinoy2000@yahoo.com
Summary
RetiredU.S. Air Force, Master Sergeant/E7 – Served, 22 yearsin the military who is highly
motivated, customer service-oriented. Client SystemsTechniciancommittedto resolvingproblems
for customersquickly and accurately to reduce downtime and increase productivity. Performed
computer network support, Installs fixes, troubleshootssystems, equipment and peripherals,
maintains software and security patchesupdates, performsserver backups, manages Active
Directory;user accountscreation, file permissions, password resets, accountspermission.
Certifications:
COMPTIA –(A+, Security+, Network+)2009
Security Clearance:
Secret (June 2014-2024)
TopSecret (Interim) – Upgrade currently in progress
Highlights
 Customer service-focused
 Organized
 Computer diagnostics and repair
 Server management
 Hardware support and troubleshooting
 Highly motivated
 Database maintenance
 Systemchecksand troubleshooting
 Virus and spyware removal
 Teamplayer
Accomplishments
Diagnosed hardware and software failures and resolvedtechnicalissues with a 99.5% successrate.
Maintained 100% uptime rate on all company networks. Savedcompany over $24K by refurbishing
used computersand technologicalequipment. Recipient of the InformationManager of the Quarter
Jan-Mar 08, Jul-Sep 08, Sharp TroopAward2007
Experienced
Helpdesk Technician – AC4S / JCSE, Macdill AFB, FL – (Feb 2016 – Present)
Responds to trouble ticket Help Desk, telephone, or email for IT Support. Assist with problems
identificationand resolutionby assisting end users as the first levelof support. Coordinate the

2. repair of computerswith users and other internal staff or with outside service repair technicians.
Manages 78organization distribution list, mailbox, and over 400 endusers accounts through Active
Directory. Performsaccount creation, emailsetups, VTCsetups, file permissions, account lockouts,
machine images, password resets, hardware/software install.
Superintendent, Helpdesk Admin - United States Air Force - Yokota Air Base
(October 2011 – October 2015)
Supervised 28 technicians, installs/maintains computer equipment for USFJ, 5 AF, 374 AW and 32
tenants, troubleshootsand repairs voice, data, video, networking and cryptographic client-level
support devices, manages hardware/software;performssystemsconfiguration. Manages Active
Directory;user accounts, password, file permissions. Performsdaily systems backups, security
updates.
Supervisor, Client Systems - United States Air Force - Osan AB, South Korea
(October 2010 – October 2011)
Performedcomputer/network support for 5 geographically separatedunits, Fulfills hardware &
software operations, installation, configurationsand troubleshootingof operating systems, managed
account validation, managed security vulnerabilities.
Lead Client Systems Administrator - United States Air Force - Eglin AFB, Ft Walton
Beach, FL
(May 2007 – September 2010)
Runs daily IT operations, overseestraining, readiness & career development, providesfront line CSA
support, assist in implementing IT policies/procedures, administersprint & file server and 300+
network user accounts, troubleshoots/configureshardware and software, webpage management,
assesses and patches network vulnerabilities
Workgroup Manager - United States Air Force - Peterson AFB, Colorado Springs, CO
(May 20014- April 2007)
ProvidesIT support to 400+personnel, maintains 100% accountability of 758IT equipment,
Administer PetersonAFB Local AreaNetwork Help Desk, modifies software configurations, utilizes
Symantec Ghost, deployssystemimages, manages user account and systemaccess, manage active
directory, conduct daily endof day server backup
Education
Community College of the Air Force
Associate of Applied Science:InformationManagement (2001)
Colorado Springs, CO, USA
ITT Technical Institute
Associate of Science: Network SystemsAdministration (2016)
Tampa, Florida