1. HAJJI GOLIGHTLY
7350 Campbellton Fairburn Road, Fairburn, GA 30213
Cell: 404.513.1441 - hajji.golightly@gmail.com
PROFESSIONAL SUMMARY
Experienced Help Desk Tech committed to maintaining cutting edge technical skills
and up-to-date industry knowledge. Responsible Network Technician with
comprehensive experience scheduling conversions and cutovers. Extensive
experience monitoring, tracking and evaluating global IT infrastructure incidents.
Trained and led technical support teams of multiple specialists. Currently hold an
active security clearance at a SECRET level. Experience working within a wide range
of organizations within the government and corporations. Excellent organizational
multi-tasking and verbal communication skills. Proficient in all windows, Microsoft
office suite (Word, Excel, PowerPoint). Received multiple awards throughout my
military career from high ranking officers including “Outstanding work
performance” coin from a commanding General.
SKILLS & CERTIFICATION
NIPRNet (Non-classified Internet Protocol Router Network)
SIPRNet (Secret Internet Protocol Router Network)
NISPOM (National Industrial Security Program Operating Manual
DISCO (Defense Industrial Security Clearance Office)
STEPP (Security Training Education and Professionalization Portal
ISFD (Industrial Security Facilities Database)
DCII (Defense Central Index of Investigations)
SWFT (Secure Web Fingerprint Transmission)
CAF (Central Adjudicative Facility)
CTIP (Combating Trafficking in persons)
(No Fear Act Training 1.0)
(Protecting Proprietary Information)
(Counterintelligence training 1.0)
(Computer Security/ Information Assurance)
Remedy Ticket System
Lifecycle Development
End-User Support
Network Maintenance
2016 Army Cyber & Phishing Awareness Training
2016 Personally Identifiable Information-PII
2016 CompTia Security +|CE Certification

2. EMPLOYMENT HISTORY
03/2010 to Present- Information Technology Specialist (U.S ARMY IT SPECIALIST,
SYSTEM ADMINISTRATOR, NETWORK ADMINISTRATOR
(South Korea, East Point GA, Bagram Afghanistan)
• Installed, operated, and performed unit maintenance on multi-functional/multi-user
information processing systems and peripheral equipment and auxiliary devices.
• Troubleshoot automation equipment and systems to the degree required for
isolation of malfunctions to specific hardware or software.
• Utilize information databases for processing facility, industrial and personnel
security information.
• Provide end-user with advice and training.
• A high level relationship to clients and prospects by assisting with administrative
functions and other request.
• Provided support to customers requesting assistance with hardware and other
services.
• Respond and assist in the design, preparation, editing, and testing of computer
programs.
• Developed and implemented testing strategies and document result.
• Troubleshoot software using established debugging procedures.
• Utilize monitoring tools to proactively identify problems with Linux systems,
applications, and networks.
• Brief understanding of Linux troubleshooting commands in regards to disk I/O,
CPU usage, load, and network connections & usage.
• Provide desktop computer support which includes diagnosing and resolving any
workstation operating system software, application software or hardware problems;
provide user instruction for any workstation operating system software or standard
application software; setup and configure standard workstation operating system
software, all authorized standard application software, and all related services and
authorized application software.
• Served as the Local Area Network Manager for the 335th G3/6 Shop responsible for
maintaining, managing and distributing all automation equipment for the company;
responsible for the fielding of Command Post Platform (CPP) and the integration of
the Command Post Communication System (CPCS) which provides voice and data
communications for tactical command and control for Army Battle Command
Systems (ABCS).
• Managed the creation and transition of users' accounts/mailboxes and network
printers tactical and garrison environments.
• Performed proactive monitoring of network elements alarms and alerts to identify
those components/elements that may lead to or already are causing network
degradation or failure.

3. • Day to day monitoring, analysis, decision-making, and response to network and
security events based on approved standard operating procedures. Completing
regular situational awareness reports and other daily reports.
• Capable of analyzing events on a near-real time basis by monitoring network
(server, router, switch, and circuit) assets and determining appropriate courses of
action based on pre-defined response protocols and procedures.
• Performance of other duties as assigned
• Adding, modifying and deleting directory entries.
EDUCATION
High School Diploma – Frisco Liberty – Frisco, TX
Associate of Science- Strayer University- Douglasville, GA (Computer Science)
CAREER ACCOMPLISHMENTS
Soldier of the Year award 2015
Recipient of the individual and departmental awards for providing stellar service.
Increased number of resolved job tickets by 45% over previous years.
Desktop Support technician of the year for completing 4 years of great service and
providing rapid client technical support. Expertise in identifying root causes.