1. Michael Mead
Saint Petersburg, FL 33712
mrmichaelmead@yahoo.com
SUMMARY OF QUALIFICATIOINS
 Extremely talented, self-motivated, enthusiastic IT Support Specialist with over 11
years of experience in Computer Support Services, Help Desk, Systems
Administration, and IT Project Management. Provides technical assistance to
computer system users. Answer questions and resolve computer problems for clients
in person, via telephone or from remote location. Also provide assistance concerning
the use of computer hardware and software, including printing, installation, word-
processing, electronic mail, and operating systems. An excellent communicator,
leader, and supervisor with the ability to interface at all levels, a team player that can
also work well independently.
CAREER OVERVIEW
UNITED STATES AIR FORCE, MacDill AFB, Florida Jul 2003-Aug 2007
Systems Administrator and Supervisor
Supervised and managed ten personnel assigned to the Network Operations Center.
Insured all network maintenance and downtimes were accomplished in a timely manner.
Managed all aspects of the local and wide-area network, and provided operational
systems support to over 2,400 intelligence systems and personnel. Effectively used
management and leadership skills to ensure my personnel effectively completed 4,500
support requests in a timely manner which improved customer satisfaction and network
down times.
 System administrator for local and wide area networks. Daily use of server utilities to
include Computer Management, Group Policy Editor, Regedit, Domain Name
Services, Remote Desktop Administration, and Active Directory.
 Performed system upgrades and backups. Installed, configured and maintained
operating systems and applications on over 140 servers and over 1,200 workstations.
 Extensive knowledge in supporting Windows XP, 2000, and Server 2003.
 Accomplishing such tasks as formatting hard drives, installing the operating systems,
building a Server 2003 Domain controller, and installing and adding client computers
to the domain.
 Built Organizational Units in Active Directory, created user accounts, created groups
(security and distribution), using roaming user profiles, and configuring network user
home drives.

2.  Installing new hard drives, RAM, network interface/and other expansion cards, and
power supplies.
 Lead Systems Management Server (SMS) administrator. Responsible for pushing all
software, system and security patches via the expert use of SMS. Regularly used
SMS’s functionality as a remote desktop administration tool.
UNITED STATES AIR FORCE, Offutt AFB, Nebraska Dec 1999-Jul 2003
IT Systems Project Manager
 Initiated, directed, and managed projects supporting enhanced network capabilities.
Interpreted and applied network communications and connectivity policies for
consolidation of local area networks into one communications infrastructure.
 Planned, budgeted and coordinated infrastructure upgrade efforts with contractors and
responsible personnel, as well as reviewed and coordinated on technical solutions
developed for computer support requirements documents.
 Developed long-term architecture standards, goals, and integration concepts, as well
as evaluating and recommending network improvements integral to the performance,
security, and integrity of the network systems infrastructure.
UNITED STATES AIR FORCE, Offutt AFB, Nebraska Oct 1998-Dec 1999
Intelligence Network Systems Administrator
 Monitored internal and external communications systems and message handling
components for over 400 computer terminals and host communications sessions.
 Provided help desk functions for each system and workstation/Local Area Network
component user and notified applicable operations support elements of individual
system error conditions.
UNITED STATES AIR FORCE, Croughton RAF, England Oct 1996-Oct 1998
Small Computer Repair and Help Desk Technician
 Built, maintained, and repaired computer systems to improve speed, reliability, and
efficiency of operation. Installed, configured, and updated server-based applications.
 Diagnosed issues with workstations and printers. Serviced printers with routine
cleaning as well as replaced internal PC components, and setup new computers.
 Provided technical assistance over the phone to the end user.
EDUCATION
Pinellas Technical College – Network Support Services, 2016
Bachelor degree earned, BIS Business Information Systems, 2004
Bellevue University, Bellevue, NE
ADITIONAL TRAINING AND CERTIFICATIONS
Working on Network +,
Cisco Certified Entry Networking Technician (CCENT)