1. CHARLES MANN JR.
McHenry IL, 60050 ♦ (224) 422-6316 ♦ cmasayoshi@hotmail.com
Experienced Systems Administrator
Innovative, creative, and hard-working Systems Administrator with significant experience in the installation,
operation, and maintenance of Microsoft Windows server environments. Advanced technological skills
combined with proven risk analysis, system analysis and troubleshooting capabilities allow me to perform
above and beyond in most situations. Outstanding strategist distinguished for proven leadership and team-
building skills, conducting detailed evaluations and implementing processes that improve efficiency. Noted for
exceptional communication and interpersonal skills that allow me to build rapport with customers, vendors,
co-workers, and management. Interested in advancing my knowledge base and strengthening my current
skillsets.
PROFESSIONAL EXPERIENCE
North Shore Sanitary District October 10, 2013 –
Present
Systems Technician (Full Time)
 Maintain operation of the multi-user systems at all 4 main campuses
 Maintain network infrastructure LAN and wireless for all 4 main campuses and all 16 satellite locations
 Manage active directory environment to include Group Policy Management, User account Auditing and
GPO Administration.
 Optimize system operations and improve performance where possible
 Reviewed and documented system infrastructure and developed improvement strategies.
 Troubleshoot system software, hardware, and connectivity issues.
 Conduct security awareness training to all employees when new security measures are implemented
 Planned system updates to maintain optimum system availability and usability
 Respond to outages quickly and performed routine maintenance.
 Maintain professional development related to new and emerging information technology products and
techniques.
 Manage and maintain all tape backup libraries on a regular basis
 Create, configure and customize Web Application, Team Sites including Site Collection, Lists, Document
Libraries, Content Types, RSS and Custom Lists in Microsoft SharePoint 2010
 Configure windows server 2003 through 2012R2 to meet specified working environments for the district
 Operate and maintain network and critical networks
 Work alongside Developers with computer security, firewall, anti-virus software management.
US Navy ActiveReservist Feb 25, 2008-
Present
Information Systems Technician (Full time/Part Time)
 Responsible for day to day routine maintenance, hardware/software updates, loading, restoration,
repair/deploy workstations and servers, build patch panels to meet US Navy Standards.
 Performed maintenance and additions to various systems/networks including SIPR LAN, NIPR LAN,
CENTRIXS, NSIPS, NTCSS, TMIP, and SAMS
 Managing teams of sailors to ensure mission critical projects are completed in a timely manner and with
as close to 100% accuracy as possible.
 Handled programming, debugging, loading and troubleshooting of Windows (COMPOSE), and Linux operating
services to include Symantec Backup Exec, Symantec Enterprise, Exchange, Office, etc.
 Supervised several junior service members which included overseeing day to day tasks and setting up
realistic goals and objectives to achieve maximum performance.
 Responsible for handling Server Administration duties which included handling all aspects of servers
along with building training servers for other service members, DNS, Active Directory, Exchange
functions, ect.

2.  Took the Lead role in training of all IT’s and ensured they were able to perform their jobs to the best of
their abilities while meeting strict policies and procedures set in place by the Navy.
 Managed training trackers for various commands in order to comply with strict training standards set by
the U.S Navy.
 Held monthly and quarterly Information Awareness training to all sailors in order to comply with U.S
Navy Standards.
 Managed Fitness Enhancement Programs for all sailors who have failed to stay with the U.S Navy fitness
standards.
 Assisted in even coordination for MWR sponsored events.
Dell Inc. (Alexian Brothers Medical Center) July 1, 2013 – October 10,
2013
Senior Technical Client Support Associate (Full Time)
 Providing customer support via phone, email, and walk-ups
 Maintaining computer systems, phone systems, printers, scanners via remote desktop or in person
 Conducting the setup of computers, printers, multifunction devices, audio-visual equipment, and other
information systems
 Assisting the seniors with preparation of IT documentation regarding system configuration and technical
processes
 Responsible for troubleshooting computer applications, hardware issues, and providing customer
support
 Maintain and manage tickets within queue to uphold standards set by upper management.
 Repair and reimage workstations using PXE boot.
Tek Systems Dec 26, 2012-July
1, 2013
Consultant – Alexian Brothers Medical Center (Full Time)
 Providing customer support via phone, email, and walk-ups
 Maintaining computer systems, phone systems, printers, scanners via remote desktop or in person
 Conducting the setup of computers, printers, multifunction devices, audio-visual equipment, and other
information systems
 Assisting the seniors with preparation of IT documentation regarding system configuration and technical
processes
 Responsible for troubleshooting computer applications, hardware issues, and providing customer
support
 Maintain and manage tickets within queue to uphold standards set by upper management.
 Repair and reimage workstations using PXE boot.
EDUCATION & TRAINING
 2015 – CompTIA A+ CE Certification (Z6RPBB4EKDE4KB7V)
 2015 – Advanced System Security Certificate (Projected Completion: September 28, 2015)
 2014 – Bachelors of Science in Information Technology (Projected Graduation date: Fall of 2017)(GPA: 3.95)
 2011 – ADNS Administration Familiarization, Naval Station Mayport, Mayport, FL
 2010 – CompTIA Security + Certification Training, NAS Jacksonville, Jacksonville, FL
 2010 – Security + Certification (9LR11G4JGD4QYPP8)
 2009 – Microsoft Server 2003 Management, NCTS Naples, Naples, Italy
 2009 – Active Directory Architecture and Administration, NCTS Naples, Naples, Italy
 2008 – Information Systems Technician “A” School, US Naval Center for Information Dominance, Pensacola,
FL

3. AWARDS & RECOGNITION
 Received Good Conduct Award for 3 years of consecutive duty with outstanding performance
 Awarded 3 Navy and Marine Corps Achievement Medal for professional achievement as System
Administrator.