1. Terry S. Williams
4104 Flowers Street Adamsville, AL 35005 (205) 253-4202 terrywilliams38@outlook.com
Qualifications Summary
 I am a Warehouse Management System Administrator with over twenty years of hands-on and
multi-tasking experience, adept at handling multiple system operations; including installation,
upgrade configuration, administration, and maintenance of Windows systems. Seeking a
fulfilling position that encourages growth opportunities and allows me to utilize my leadership
skills and experience.
 Advance Analytical and Troubleshooting skills Computer Diagnostics and Repair Remote
Support via Phone and remote tools. VMware, VSphere Microsoft Office Suite, Outlook,
Access, Excel Configuration and troubleshooting.
Qualifications Overview
Certification Computer / Technical Communications
CompTIA A+ Computer Technical Analytical
IBM Desktop/Laptop PC Diagnostics System Training
HP APS Certification PC Diagnostics Remote Troubleshooting
LXE Certificate Terminal Services System Training
Lexmark Printer Certification Printer Services Repair System Training
Patterson Educational Center Public Speaking Training
Work Experience
SIMPLY FASHIONS LTD, BIRMINGHAM, AL
WMS Administrator / POS Systems Specialist March 2005 – present
 Troubleshoot and repair problems with end-user laptops, desktops, printers and other hardware.
Assist end-users with computer problems over the phone, using remote-control software.
 Assist end-users with computer problems in Distribution Center. Install, configure, update,
troubleshoot and repair Windows operating systems and software.
 Develop and maintain workstation images. Document work and projects in trouble-ticket system.
 Pack and unpack computer equipment and parts, replenishing stock as required. Keep stock neat
and organized, alerting manager of items that need to be ordered.
 Ship and receive equipment as needed.
 Provide after-hours support for critical system outages.
 Participate in weekly on call rotation for end-user technical problem resolution.
 Responsible for assuring users are provided efficient and timely, priority level support.
 Performs staff scheduling to ensure help desk coverage during normal business hours and on-call
support as required.
 Provides staff support for administrative tasks and projects relative to the desktop, WAN, LAN,
and telephone functions.

2.  Monitors Web Help Desk management database and follow up with assigned personnel to ensure
timely resolution of work orders.
 RMA management of POS hardware components.
 Maintains a central support source of information enabling Help Desk staff and support
technicians to recover outages, hardware failures with minimal disruption to excepted service
levels.
COMPUCOM/ AT&T BIRMINGHAM, AL
IT Field Service Technician Jun 2003 – March 2005
 Provided hardware warranty RMA installation and testing systems at various site locations.
 Provided Systems support for AT&T staff and replacement parts through Dell Corporation.
 Vendor RMA management of POS hardware components
MAX SYSTEMS GROUP INC. PELHAM, AL
Systems Engineer, Apr 2000 – Sept 2002
 Repair Desktops, Laptops and Printers. Communicate with clients to resolve system problems
and maintain a good relationship with vendors.
 Troubleshoot and repair problems with end-user laptops, desktops, printers and other hardware.
Assist end-users with computer problems over the phone, using remote-control software. Assist
end-users with computer problems in-person.
 Install, configure, update, troubleshoot and repair Windows operating systems and software.
Install, label, troubleshoot and repair CAT5/CAT6 network wiring in walls and ceilings. Install,
label and document network cabling patch panels, wall plates and network jacks. Assist in
troubleshooting and repairing server, SAN and network system failures. Troubleshoot and
resolve issues with VoIP telephones.
 Manage telephone and extension assignments in VoIP phone system.
 Work with Infrastructure Manager to develop processes and procedures for configuring and
support end-user devices.
 Monitor systems operation to detect potential problems.
 Identify system data, hardware, or software components required to meet user needs.
Endorsements
 CIO Randall Warnock known for eighteen years in IT (205) 612-8481
 PC Specialist Nick Jones known for sixteen years (205) 451-2110
 Eugene Armstrong known for twenty years Ministry (205) 535-0010
 Walter Cole known for twenty seven years Ministry (205) 807-1760